When I called to book an appointment, I specifically stated that I have keratoconus, wear scleral…read morelenses, and was over due for contact lenses prescription update. I asked see someone who specializes in Keratoconus and Scleral lenses. I was told that would be possible. I arrive for my appointment and first thing is they make it abundantly clear (with tacky printed paper signs) that they DO NOT see patients without a co-pay. Receptionist was rude, but hey low wages and $6 gas, I get it. But at least get some professional signs. I forgot my wallet and was informed they don't see patients without a co-pay. Period. They don't take any form of digital payments. I was able to use my digital credit card's virtual card number for the $50 copay. I sat down and waited and waited min for my appointment. They had no problem giving plenty of attention to the vendors who came in after me. Two vendors were led back to see their physicians without haste and both appeared to come in unannounced. I finally get called back, with no apology for any delays. I've been treated better in a line at a night club. After initial question were gathered, I was informed that I was only scheduled for a basic eye exam and NOT anything related to getting my prescription updated (even though I specifically stated that when I called), I would have to come back and spend ANOTHER $50 to see a different doctor who does not specialize in Keratoconus, but handles prescriptions. Both of my previous experiences at optometrist both doctors who specialized in my eye disease were able to examine my eyes AND fit my scleral lens prescription. Here it seems they want to milk you for all they can, so book you for 2 separate appointments. They did cancel my appointment, but I wasted my time taking off work and going here to sit around in a waiting room with 1 bar of cell service. Avoid. The customer service is awful. They do a great job at making you feel like a number. But that's what you get in America where our healthcare is a luxury to be rationed. If you are going to rob people for co-pays at least get some decent wifi so we can browse the internet while we wait patiently for our rationed health care. Trust the one star reviews, Waste of time and overly expensive with bad attitudes. Go else where.

I'm in line for cataract surgery. I was given two appointments pre procedure. I was notified one…read morewas cancelled. I should call to reschedule. I called. was transferred, was transferred again and was transferred a third time where I got a voicemail that said they would call back. They never did. I've gone through this process four times and I am not any closer to getting my appointment rescheduled. HELP

Absolutely horrible experience with these guys! Five phone calls and five weeks later and still no…read moreglasses and no help. Office staff is pathetic and completely untrained in customer service. They perceive mistakes they make with customers as adversarial. They are argumentative and unhelpful. Very frustrating. I left several messages with the optometrist and they never called me back to let me know of any problems. Zero follow up including the office manager who said this should not have happened and would call me back that day. Never did. I am kicking myself for using these people. What a frustrating experience! Never again!

Dr. Rosenblum is a 5 star ophthalmologist BUT his staff is very incompetent…read more It is impossible to get an emergency appointment even though you are a long standing patient. I had to schedule an emergency appointment with Vantage Eye Care and was seen the same day. Needless to say, I will no longer be a patient of Dr. Rosenblum.

I went there today to get my results after weeks of Dr visits and tests. The assistant told me that…read moremy appointment was to take more tests which is absolutely not what the Dr told me. When I asked to see the Dr, the assistant said no. I have now wasted a lot of my time and do not know anything that I didn't already know before. I guess I have to start over with a Dr who knows what they are doing. I'm trying to think of a time when a Dr acted like this before, but even the Army doctors I saw during Vietnam were way more useful

Dr Bidar performed my eyelid and eyebrow lifts in June. My eyelids were very droopy and my vision…read morewas impacted so much that I was very happy to have the surgery. The procedure went well. Dr Bidar was so kind and I was assured of a successful recovery because he has performed thousands of these operations. The aftercare has been wonderful, and everyone comments on how rested I look. The physical results are perfect, but my main reason to do this was to improve my vision. I was shocked at once by how clear it is again, and I don't have to keep raising my eyebrows to see well. I recommend him 100%. He does Botox as well. You can find him at Vantage Eye Care in Monterey and Salinas. The staff is also excellent and very easy to work with.

I've visited both office locations for dry eye treatment and annual eye checkups…read more Writing because on multiple visits, I've overheard comments during conversations between the front desk ladies that were unprofessional in a healthcare setting. I cannot speak on whether these comments reflect any management awareness, but as a patient, it made the environment extremely uncomfortable to hear what I understood and perceived as carelessly ignorant. Living in California for a long time, these were not words I expected to hear and very inappropriate for the workplace let alone a "professional" clinic. The rest of my experience here has been great; amazing doctors and aides who have persistently helped me through my slough of issues, which makes this all the more unfortunate. I will not be returning and would strongly encourage a refresher of basic empathy, inclusiveness, and client-sided professionalism.

Excellent doctors and staff , appointment was on time, no waiting, exam was quick and thorough…read more Have my new prescription and health check complete. Recommend

Dr. Husted himself is great! Sadly front desk person long hair mid age woman very bad. i stood…read morebefore her to change an appt. for 10 minutes before she helped me. i even stated i was wondering how long it would take you to acknowledge me and no one else was present. one patient waiting in waiting area. she is not a good example for husted. she does not belong in front area of that office. i will let dr. know next appt!

Dr. Nakajima and his staff are a top notch team, that provided me with clear explanation of the…read moreprocedure and walked me through selecting the best fitting frames, insurance coverage and costs. Highly recommend, so thorough and thoughtfull with caring attention to details.

Patient and detailed examination best Describes Dr Nakajima. He's veen consistently the same for…read moreyears! He's the Best!

I was so impressed by the kindness and helpfulness of Jill in scheduling the appt and follow up. So…read moreoften in medical appts, you don't feel like there is an interest in the person coming in but I felt like I was really seen and valued and it meant a lot. Everyone I spoke to was so kind and made me feel like a person. this matters to me. In this world, everyone is so busy and disconnected but I was so impressed by how I was treated and cared for. I give five stars and will gladly recommend to my friends.

Lack of communication by any company will undoubtedly lose consumers; however, a rude and…read moreunapologetic tone for my hour and a half of time in going and returning cannot be repaid. My appointment was scheduled over two months in advance. When they called a few days prior, I verified everything necessary before I attended the appointment, to ensure I wouldn't waste my valuable time. Nevertheless, I took an Uber to my appointment, which caused issue in locating it, as the company name isn't apparent outside. So walking up and downstairs to locate it, after the car dropped me at the wrong address in the first place, I found them. Inside, after surrrendering my insurance cards, I was informed by an overseer that additional monies were necessary for the appointment. There was no offer to bill me, reschedule, or even investigate what happened. Whatever "training" they do or don't have, obviously is void of customer service.

Dr. Bockenstedt has been my regular eye doctor for the last 15 years and Dr. Flicker for even…read morelonger. When I heard that Dr. Bockenstedt would longer be in the Salinas Office. I started having my appointments in Marina. It is hard to give up a doctor patient relationship when they know your eye history. The staff assistant that helped fit the preliminary exam was courteous and respectful. She answered basic questions and looked up information as needed. The staff assistant that helped me with my new eye glass order was through and made some great suggestions.

The doctor my family saw was very nice. She was extremely patient with my son who has autism and…read morealso my 4 year old grandson. The lady who works at the desk helped us all pick out glasses and I think she has a pretty good idea of what frames fit each face.