I recently called this office in an attempt to establish care with a primary care physician, and…read moreunfortunately, my experience with the front desk representative, Jill, was very disappointing. While I understand being short-staffed can be stressful, I was placed on hold multiple times during the call while Jill repeatedly emphasized that she was working alone and assisting patients in the lobby. Although I tried to remain understanding and patient, the interaction became increasingly unprofessional. When I attempted to explain the reason for my visit regarding pre-operative care, I was told that I needed to drop off my pre-op orders before even being able to schedule an appointment. While I was willing to comply, the process seemed unusual and was not clearly explained. What concerned me most was Jill's demeanor when I politely asked for her name and role at the office for my own reference. She appeared offended and questioned why she was "being interviewed." Her response and overall attitude made me feel uncomfortable and unwelcome as a prospective patient. Customer service and professionalism are extremely important in healthcare settings, especially for new patients seeking care. Unfortunately, this interaction left such a negative impression that I no longer feel comfortable establishing care at this facility.

Doctor Lavi is unprofessional, unreliable, and a liar. My husband was diagnosed with Gout after an…read moreurgent care visit and was indicated to follow up with his primary doctor. During his visit with Dr. Lavi he insisted he get new blood work to confirm his diagnosis yet failed to submit the right order. The office acknowledged their mistake but said the doctor refused to put in the correct order because my husband had been approved to see a podiatrist (for an unrelated issue) so he recommended he have the podiatrist treat him for gout. When I called member service to report him they disclosed the doctor had no notes about gout in his file. He failed to do his job in every way.

I have always been one to put off going to the doctor for regular check-ups because I don't want to…read moredeal with the hassle unless something is wrong and I feel miserable. With Dr. Goff, I am actually looking forward to keeping up to date with any necessary check-ups. She put me at ease as soon as she walked in the door. She has a very kind and welcoming presence, she really listened to me and showed that she was genuinely concerned with, not just making sure I'm "healthy" on paper but making sure that I feel good both physically and emotionally. It is clear that she takes the name of her medical group, Healthcare Partners, seriously and treats the doctor/patient relationship as a partnership. Dr. Goff is everything a physician should be and I am so grateful to have found her.

I was sad to see Dr Goff to her new practice. She was a great help to me.read more

Elise Weichbrodt, FNP is so AMAZING!!! She took such great care of me tonight. I came in with a…read moreperisitent cough that would not go away after two weeks. Elise told me exactly what she recommended and why. She treated me in a way I felt cared for and she wanted to hear what I had to say. She seemed so happy to be at works and genuinly seems to enjoy her work in medicine. I appreciate the kind caring staff from the receptionist to the technicians. Thank you so much for caring for me, I needed the kind understanding care while I felt terrible and it is exactly what I ws given. Please bring back the family practice part of your business. Even though I love how you take care of patients, I want to keep coming back for all of my needs or continuity of care.

I could talk about how kind they were to me and my young son, how attentive to my needs and how…read moremuch focus they gave me AND the right amount of seriousness for what turned out to be a serious issue. I had a splinter and it caused an infection. I went in for antbiotics BUT ended up needing surgery. And if Lorena had just treated me as an average idiot and sent me on my way, I'd be minus a digit now. And they called a few days later to check in on me! Who does that these days?! Five hundred stars!

Thank You Dr Senofsky, I got the bit of a run around from…read morefrom my GP and an emergency room before I came to you. No one seemed to think my problem was any big deal. You took one look and told me I was having surgery the next day. You were the only one who seemed to care and realize my situation was very serious. You were kind, explained everything to me, and the next day you took care of my problem. You did a great job and I'm all fixed now. Good to know the You treat people with respect and concern. That's not the case with many people in this field these days. Thank You again.

Dr Senofsky made me feel very comfortable with him and the decision to choose a lumpectomy. He mad…read moreme and my young adult sons feel confident that the cancer would be gone. My pain was minimal and my scar looks amazing at only 21 days out. I would highly recommend Dr Senofsky. He's very caring and you can tell every patient is important to him. And getting them the best outcome and best future is his top priority.

Dr. Shaw is amazing! Her approach to medicine is completely different and refreshing from what I…read morehave experienced so far. She focuses on the whole body instead of just the area of concern which is what I absolutely love. Less "band-aid" type medicine and more focused on the patient's mental and emotional well-being. You can tell she is highly experienced based on her comprehensive answers to your medical questions. The best thing about her though is that she really listens to you, taking the time to have a discussion versus just hearing one symptom and rushing to prescribe something for it. I would highly recommend!!

Dr. Shaw is amazing! Not only does she take time to get to know her patients, she genuinely cares…read moreabout each and every one of them. She is friendly and professional, and her holistic approach to medicine is so refreshing. She provides compassionate care without judgment. She wants to help me and all of her patients live happy, healthy lives, and I wish there were more doctors like her in the world. Highly recommend--check her out, you will not be disappointed.

Most caring, knowledgeable and kind doctor! Thank you so…read moremuch for taking care of me! Dr Pillai and his staff are always so responsive to my needs, from prescriptions to just general questions.

The front ofc staff is not so pleasant. The office is busy and these ladies have attitude. They…read moredidn't greet anyone or have smiles. And hope you don't have any questions or you'll get more attitude. I'm new to the area and Dr Pillai comes highly recommended. It's too bad the whole experience is ruined by these ladies. ... I called on Friday because I needed antibiotic meds and was cut off from explaining my health concerns put on hold for 15 minutes and then hung up on while holding, only to call back and find they went to lunch. I left a message to please have Dr or nurse practitioner call me back as I was in need of my DR. Is not an ER situation. And nobody ever called me back. So disappointed. Again this is my first experience I'm hoping it gets better. The care I get is very good. But I can do without attitude. Smile ladies. Life is good.

Great experience & the office staff is always so kind and…read morehelpful! I would recommend.

I Have Come Here Many Times, I Request to see a Dr, they tell me your Dr.Doesn't come in , we have…read moreA Nurse to see you! Many times I wanted to see a Dr. Nothing but Nurses and some are not Very nice . I had a Telephone appointment Scheduled one Day last week & They Never Called! Many times I wanted to Talk with a Dr. in regard to my Medicine I Take , But I can't Because my Dr. Is never there.? Not Very Happy @ All! Also The Staff there needs to be Much Better , Not very Good to be quite Honest!

I was way over due for my back procedure. Finally, the day came and I needed it. The facility was…read moreclean and comfortable. I received excellent care from everyone. Here are the names of my care team on 4/25/25 at 10:30 am. Doctor Jeter is my amazing pain management Doctor. My anesthesiologist was Doctor Zivi. Nurses, Bri, Lauren, Kamryn, Fiore, Bria and John. Thanks for taking great care of me. Next time I will bring way more treats, I don't think I brought enough. 4/27/25

Dr Day is an exceptional diabetic specialist. We had an early on problem getting appointments every…read morethree months due a lack of available doctors in this specialty clinic. Starting early last year, with the addition of another specialist, we have scheduled appointments every two months thru January 2027. Fantastic quality care.

Listens to you and helps. Got me the PT I needed and followed up on my meds. Caring physician.read more

I honestly don't know how this system is legal. Mungcal Renato should not be practicing medicine…read moreanymore. I won't even call him a Dr cause he's not. He is washed up and awful, just taking on covered California accounts and doing absolutely nothing or the bare minimum. He is rude. His office is chaotic and he has ZERO empathy or will to help you even as the paying customer. It's a wasteland if you are assigned to him and you should run away from him cause you will NOT get the help you need from him. SHAME ON YOU MUNGCAL and SHAME ON YOU Covered California

I was recently hospitalized. I'm still not sure why because I had three Doctors telling me three…read moredifferent things. I decided to go with Dr. Terrazzino's opinion, but was left in the dust. I was released from the hospital the next day and was only given half of the prescriptions I needed. I was told to call his office and when I did, was told he had left on vacation and to contact the Hospital I had been in. When you're really sick and dependant on someone else to help you... it's scary. Dr. Terrazzino made me feel at ease in the hospital, but afterward, not being able to get the prescriptions needed made me feel scared and alone. Also, he was wrong about my diagnosis, so as sweet as he is, I'll avoid him in the future.

He's a great doctor i've had him for a number of years.And he always takes care of all my needs,…read moreand even when I had to go to the hospital, he made sure he got there to see me