A very useful and good bus station, all under cover, in the centre of town. You'll find it at one…read moreexit of the Burns Shopping Centre so it couldn't be better placed! Even if it's raining you can finish your shopping in the mall and get straight onto a bus without getting wet. If you find there's a wait till the bus you want, it's no bother going back to do some more shopping in the meantime (for a woman anyway!!) The drivers all seem very pleasant and the buses are clean and well looked after. The buses don't always run to time very well and there can be a bit of a wait. My only other gripe is that they sometimes come into a different number of stand to what you expect, so, even if you'd been at the front of the queue, by the time you rush over to where the bus has stopped you might find yourself at the end of one!! There is an undercover waiting area with seats and several electronic departure information screens which are very useful. There's a nearby newsagent just inside the mall which sells snacks and drinks. Kilmarnock is a fantastic 'hub' with buses going to other towns and villages in all directions. I particularly like the quick service to Glasgow from here but the one I use most is the one which takes me home, if I have too much shopping to walk back.

One of the first stations to be refurbished, Hillhead now looks like an overly-lit public toilet…read morewith its uniform coverage of large white tiles and really bright fluorescent lighting. There's no attempt at any artistic merit at the platform level; however that is redeemed largely by the fantastic Alasdair Gray mural on the entrance concourse wall. I feel they have missed a trick with the refurbishment by not taking the opportunity to install LED lighting and incorporate more design elements on the platforms. It's hard to maintain the sense of individuality that the stations used to have when they are all bright white tiles. Some design motifs would have helped, and with LED lighting they would not only be more eco-friendly, they could change the mood of the lighting to suit the occasion. The best it can be described as is functional and utilitarian. But I do love the mural upstairs.

For me, the Hillhead subway station is pretty ideal. It has both staffed and self-service ticket…read moresales points and it has plenty of space in the main entrance and six turnstiles for its hundreds of customers - Hillhead is one of the busiest subway stops in the city. It also has that cool Alastair Grey tiled mural and a coffee shop. This stop is especially handy for Byres Road, the Botanic Gardens and the University of Glasgow which goes some way to explaining why its one of the busier stops on the Clockwork Orange. It's definitely a bit crowded at peak times but the regular rate of trains passing through mean that this isn't normally an issue. It has just reopened following works to modernise the subway in (summer 2016). However, since these works were necessary for sections of track at the depot, rather than for the stations themselves, it looks more or less the same as it did before.

There's a saying that 'if it gets you from A to B, that's all that matters'... someone should tell…read moreFirst Bus that that's a lie. Personally, I'd rather get from A to B without getting a headache from the in-your-face purple, turquoise and blue décor they plaster the insides of their buses with. And I also don't understand how they can justify charging more than Lothian Buses do - First cover a fraction of the routes that Lothian do, and Lothian's buses are much cleaner inside and run to timetable a lot more than First. There's a reason they're lagging miles behind Lothian Buses. No pun intended!

After trying First Bus for a change I can now see why lots (and I mean lots) more people in…read moreEdinburgh use Lothian Buses! With less First Buses about Edinburgh they obviously do less routes however, most of the routes they do you can instead use Lothian buses! More expensive, not by that much, First Bus Company are really pushing it! If I was paying more, I would expect a more direct route than other services, better conditioned buses, bus services which are on time (Very annoying!) and cheery bus drivers. I got none of these things, the bus was late, I was worried that the double decker First bus was going to break down and the bus driver didn't even let me try and sit down before he stormed off! People of Edinburgh, just stick with Lothian buses, they convenient, mostly on time and cost less than First Buses!

I would say that whitelaws coaches are a very well company as I travel with them Monday Friday…read moresometimes even a saturday as I am a very keen bus enthusiast Whitleaws are my local company but I do admit that sometimes the drivers AND sometimes the passengers take it a step to far. I think the most important two faults that they have at the current time are fare prices and driver`s attitude.

Phoned about bus times and told we had to get to common green for bus connection to Hamilton. When…read morewe did not arrive at common green in time we were phoned and told bus was waiting for us. Absolutely wonderful service. Also great bunch of drivers. Friendly and helpful.

I like this station. I won't be going around recommending it to people as a must see, or make…read morevisits here on occasions when I don't require a train to or from Helensburgh. But as train stations go, this is a pretty damn good one. Old fashioned in appearance, the station boasts plenty of sheltered areas, a spacious ticket office and a little kiosk for a bite to eat or something to read for the train journey; relatively rare for stations on this line. Furthermore, and best of all, it offers several bike lockers which are particularly handy given Helensburgh remains a fairly popular place for a day trip. It is situated bang in the town centre with plenty of nearby eating and drinking options. Perfect. In saying that, it's probably just about true to say Helensburgh Upper is a better option if you're visiting the area for a look around Charles Rennie Mackintosh's Hill House. Personally, I'd choose the extra five minute walk just because I like this station but please don't feel like you have to do likewise.

Helensburgh Central Railway Station is the terminus of the North Clyde Line. Trains to Glasgow…read moreleave every half hour via Dumbarton. There are a few express trains which miss all the stops except Dumbarton, Dalmuir and Partick. Bang in the centre of Helensburgh, it is a very handy station for locals. The little shop inside selling snacks and hot drinks is also appreciated. This station is entirely under cover, a blessing on harsh winter days.

It's only a little station but it's a good one. There's only two platforms and this is a terminus…read morestation so trains just shuttle back and forth taking passengers to Glasgow, Edinburgh or Motherwell, stopping at other small stations along the way. There's a staffed ticket office but there are machines to buy tickets from as well. The station also has bike racks, a small car park, a coffee kiosk, waiting rooms and free WiFi via the Cloud. You can reach Milngavie centre via an underpass just outside the station. Also right outside the station is a small but pretty little square with a couple of benches - possibly a nicer place to sit in sunny weather. It's a well kept station with baskets of flowers and plants around and is apparently a grade B listed building.

One of the slicker stations offered on the local line, Milngavie is well maintained and relatively…read moreaesthetically pleasing. Unsurprising, I guess, given the affluence of the area. With an elaborately decorated underpass leading into the town centre, it's a nice way to welcome the abudance of visitors the town gets who are preparing to start the West Highland Way. Indeed, it gets an extra star for the provision of bike lockers, which is obviously particularly handy in this location.

I wish it could be possible le to give Zero stars…read more ScotRail is undoubtedly the worst train line in Europe (and believe me, we've experienced some bad ones). It all began with a slight delay and the staff's desperate attempts to push everyone onto the train regardless of their assigned seating. First Class was a complete joke. Not only were we forced to take seats not assigned to us, but there was also no place to store our luggage. As a result, everyone's baggage was left in the middle of the aisle, creating a huge safety hazard. Our section, First Class "A," had 9 seats. A service staff member came into the coach to offer drinks and food two and a half hours into a three-hour ride, clearly rushing the service. The tables were filthy and stained, and the coach itself was dirty and poorly maintained. The upper luggage rack rattled the entire way, which is ironic given that they promote the First Class coach as a "quiet coach." The complimentary WiFi was terrible, compounded by the fact that the charger plugs didn't work. The staff are careless and rude. You reserve a seat and are given a seat number, but the staff can't tell you which coach you should be in. Even the staff on board don't know which coach they are in or how the coach letters are organized.

Bad enough service, but when you write to customer services it is even worse, four months to get…read moreany kind if response or apology, even the CEO is no better, an offer of £25 goodwill gesture is not what was needed, and understanding and genuine apology rather then excuses would have been far more welcomed. Booked seats, but carriage was closed, no seats, eventually was given a seat by a kind lady, only to be told to move trains to another platform, so lost it again! Unsafe definitely, packed like animals, (they get more space by law) no ability to see toilets let alone get to them, Scotrail should have paid me to suffer what I had to with them, and no one cares at Scotrail, £250 would not cover the pain suffered using what no one could ever call any kind of service.