This place is terrible!! I made a beautiful and special platter with my husband and children that had all of our hand prints on it. After we picked it up and I got it home (and we don't live in BR) I noticed there were some spots that didn't get glazed. I contacted them and was told to bring it back for a reglaze. So I did and now have gotten it back with a black line across the middle! Again I contacted them and their cold & unapologetic response was this can happen with a reglaze....BUT NO ONE BOTHERED TO MENTION THIS!! As if that isn't bad enough she will not refund me my money or let me come to repaint another platter for free she wants to charge me. And to top it off she hung up on me!! WORST CUSTOMER SERVICE EVER!!!!! DO NOT GO HERE!! read more