Leah is a very good agent. I came in from out of state on a tight timeline, and she went to almost…read more40 houses with me in two days time. We were caught in the rain almost all the second day, and had to slog through the mud at some new builds. On the third day we went to relook at the house we decided to offer for, only to find out from the seller they accepted an offer late the night before. So Leah worked with us to come up with a secondary option. Which "fingers crossed" will be nice when the home is completed. Leah is the kind of agent you want.

Selling our home seemed like an overwhelming task until Bill Vernon and his team entered the…read morepicture. From the first moment Bill was at our home talking us through the entire procedure. The difficult time began as the quarantines and lock-downs occurred from COVID19. Bill and his team continued working and was able to get the offers in and house sold. He never tired at answering our questions, always making sure we understood what needed to be done. I highly recommend Bill and his group if you want to buy or sell a home. He is very honest and upfront about the property and processes. Very professional from start to finish! I would definitely work with him and his team again.

Where do I begin.... Well, Carmen is by far the best individual not only for all of your real…read moreestate needs, but as a person as well! She is always going over and beyond to assist you in whatever matters or questions you may have. My husband and I knew we wanted someone in real estate who was not only caring and considerate, but who was also extremely informative about just about anything. We are truly grateful to have found a person like Carmen. If you need an all around five-star agent; who can get your house sold quick, I would look no further because Carmen Colon is the one!

Carmen Colon was our Real Estate Agent! She is be FAR the best Realtor we have ever had! She is so…read morecaring, listens to all your needs, and is very much to the detail! She is fast paced, has GREAT advice, and is a very great business woman! I am so happy we found Carmen to help us find our home! She made it feel like such a breeze, and did everything humanly possible to make it the best possible experience! Her husband George also is fantastic! He was always available when she couldn't be, and always answered any questions we had! We are new to the area, so they really helped moving here a joy! No need to search and further! George and Carmen are great people with great hearts! They will help you find the best home for you, and will help get you the best deal!

These guys are great! I'm so glad I bought my house through them as a woman buying for the first…read moretime by myself. Very helpful!

by far the worst experience I've ever had. The contractor they recommended to do work on my house…read morecaused additional damage (although minor in cost) it was more work on my end. They did not my house on market upon signing contrac, it took about 2-3 weeks before I started asking why it wasn't posted yet. Im consistently having to ask for updates when information should be fed to me weekly until the property is rented. The broker took it upon himself to remove the listing without an actual lease or deposit jn hand just based on conversation he had with prospect tenant even though J was told they don't do anything until a deposit and lease are in hand. it's been very unprofessional.

The most amazing realtor! I explained to him my situation... Living out of state at the time, my…read morecredit everything. He found me the perfect lender to get me my home loan. He helped me find the perfect house for me and my children! No matter what hurdles I seemed to come up against he had a answer! I can't wait to do more business with him in the future! Thank you Devin for all your time, energy and effort you put into helping me become a homeowner!! You are the best realtor that I know!

What a great firm to work with! James is amazing broker!. Always responsive and knowledgeable. Most…read moreof all always looking out for his clients best interest and make you feel like family!. True 10- star experience! Best regards, Jim R.

We used Austin Mortgage Associates for our home refinance. This is the 3rd home we've owned, so…read morewe're not babes in the woods. James Copeland worked with us to make the deal happen. He personally took charge of pulling together our paperwork (not handing it off to someone else), making sure we had everything needed and coordinating the process. I asked some fairly tough questions that James handled well. We were evaluating 3 mortgage brokers at the time. The two other brokers were our current mortgage holder and the previous one (who sold the thing). We have no complaints about the other brokers. They all had competitive deals in the new "inflation related" mortgage finance world. James stood out because of his personal energy, his seeming commitment to our story, his willingness to listen, his keeping the process going (and not stagnating at some point), and the fact he was local, not in an office hundreds/thousands of miles away. After the closing I let James know I hadn't received a copy of the appraisal as I should have. I don't know why I hadn't received it earlier (spam folder?) I got one from James 5 minutes later. The other brokers would have gotten a 4 star rating. James Copeland and Austin Mortgage got 5.

It has been just over a year since my husband and I (24 years old) purchased our first home with…read moreSarah Albright and the Salas Team in Killeen, TX. I can confidently say this was a costly mistake. As first-time buyers, we trusted that our agent would guide us, advocate for us, and help us make informed decisions. That did not happen. We were required to sign an exclusivity agreement with the Salas Team after being connected through Zillow, which limited our flexibility early on. Our first agent, Robert Key, quickly became unresponsive and failed to follow up on critical information about a home we were considering. We later discovered on our own that the property had foundation issues, something he said he would "look into" but never did. We terminated that agreement due to lack of communication and support. We were then referred to Sarah Albright and continued with the Salas Team after being told by Shirley at Integrity Mortgage Group that we would receive a 1 point buydown if we purchased with the Salas team. That incentive directly influenced our decision to stay. While Sarah was communicative, she did not provide meaningful guidance where it mattered most, during negotiations. When we expressed that the home seemed overpriced based on its condition and time on market, we were told it was "a very good price," which discouraged us from negotiating. We ended up offering full asking price and ultimately paying above it. Looking back, we clearly overpaid. The most concerning part of our experience was the home inspection. When we asked for a recommendation, Sarah referred us to an inspection company without disclosing that her husband worked there and participated in our inspection. This was only revealed after the fact when I noticed the last name Albright on the inspection paperwork. I jokingly asked if she had a brother or cousin who worked for the inspection company. To my surprise this is when she disclosed her husband worked there. This is a clear conflict of interest and should have been disclosed upfront. Unsurprisingly, the inspection missed multiple major issues, including water damage, uneven flooring, and other defects that have since cost us close to $20,000 in repairs within the first year of ownership. We were also discouraged from making reasonable repair requests or negotiating for credits, and little to no advocacy was provided on our behalf. To add to this, the promised 1-point buydown was never clearly reflected or properly explained at closing, leaving us feeling misled. At the end of the day, we were inexperienced buyers who relied on professionals to act in our best interest and instead, we feel we were pushed through a transaction that benefited everyone but us. We regret working with Sarah Albright and the Salas Team and would strongly caution other buyers, especially first-time buyers, to think twice. Do your own research, hire your own inspector, and do not rely on incentives that are not clearly documented and explained in writing.

I wouldn't trust these realtors as far as I could throw them. We bought a house that there's all…read morekinds of discrepancies in the disclosure paperwork, you would think that a buyers agent would work in your best interest, but they worked in their best interest. I would give them a big fat O star if I could.

Melanie took great care of me and guided me through the entire process…read more She kept in touch after the sale. I can't imagine this process with anyone else. We hit some big bumps, but she kept me informed and went above and beyond to make my perfect home a reality. I highly recommend her and her team at 21 century in Salado!

Savannah was our agent and made our first-time home buying experience process smooth and painless!…read moreWould definitely recommend the team at C21 Bill Bartlett.

Working with Clay was absolutely first class. He made himself available any time I had questions…read moreand did a great job educating me on what to expect. With the market in Austin currently going through some changes, Clay provided great professional advice and timed our sale perfectly. He was able to sell our house fast (one weekend) and get over our asking price. I would highly recommend working with Clay and Keeping It Realty if you have the chance.

If zero stars was an option it would have definitely been my first choice. My experience with…read moreKeeping It Realty was HORRIBLE. Our realtor Larissa Garcia did zero work throughout our home process. I thought when getting a realtor stress would be lifted of my shoulders. In my case I did everything and my realtor still got paid for doing nothing. On top she was very unprofessional, I expressed my feelings towards her and how I did not want her around on my home business anymore. She blankly did the opposite and went about speaking on my personal business to my sibling and posting my home on Facebook. When I decided to finally reach out to Zac he could not even give time out of his day to speak to me. For a whole week I tried to get in contact with him come Friday I had to reach out AGAIN. We played phone tag once and until this day I haven't heard a word from him. Your staff is a reflection of your business and I see where his realtor learned all of her characteristics from. WORST BUSINESS. DO NOT GO HERE.