Bought a pair of hockey skates yesterday. Excellent and pleasant staff. Great selection and very…read morenice location!

I have shopped regularly Ramakko's since 1997 when the store was on Paris Street. I am surprised by…read morethe negative reviews. Yes, their prices are higher than the large high-volume sports stores like Sail, Cabela's, or Bass Pro, but they are locally-owned and we would be much worse off if we had to buy everything by mail order. I have found their service to range from excellent to very good, never average or poor, and they have always gone the extra mile to get replacement products from distributors on the few occasions when I am not satisfied. I do not know what the mask requirements were at the time of the other review, except that COVID was (and still is...) transmitted as an aerosol by infected people, so ALL of the world health agencies were imposing mask requirements during the pandemic and I was happy that they followed the guidelines. In any case, they have a good selection of high quality gear (orders of magnitude better than Crappy Tire...), and the staff are friendly and for the most part very knowledgeable. The owner, who is actually there much of the time, is amazingly nice. I recommend them highly.

Regardless of external product policies when I broke a 400$ daiwa lexa musky reel due to a defect I…read moreexpect more than a, "oh well, we will see if they replace it in a year's time." From the fishing manager. I have spent thousands of dollars on hunting and fishing supplies at ramakkos and I expected much more from them. Will never go there again, I expect better customer service than this.

Great place to buy gear. Knowledgeable staff. Wen't there last season to buy a ice fishing rod and…read moresaid that he only carried Canadian Fish Hawk rods made here in Sudbury, ON and its the only thing he uses and carries. Bought one of these and never looked back. I'll be there this winter to get my second one. I would never thiink a bait and tackle shop in downtown Sudbury could be so good! Thanks

Summary of below: Avoid this shop. 80% of the time, you might get good service and be without…read moreissue. But on the off chance that something goes wrong, you're likely to get screwed, *especially* if the owner suspects you won't be a regular customer. The best insurance policy would be taking your business elsewhere (Adventure365, Sessions, etc.). ------------------------------------ I recently purchased a new bike from their online store, and drove to pick it up over the weekend. (At that time, the sales associate mentioned that the bike was a return. This did not alarm me, as a reputable shop would ensure that the bike was in new condition before reselling, or adjust the terms of sale accordingly to reflect the bike's condition). Later, at home, when adjusting the seat height, I noticed that nearly all of the black-anodized post that was hidden inside the frame had been deeply gouged with marks from the previous owner adjusting height repeatedly without properly loosening the clamp. This prompted me to look closer at the bike's overall condition, and I found scrapes along the left brake lever, as well as chipped paint on the fork. Disappointed, I emailed the store with these concerns. The next day, I took the bike for a test ride, to find that the bike was out of adjustment and unrideable. The drive train shifted poorly, the chain rubbed the front derailleur in both rings, the disc brakes needed adjustment, etc. Again, disappointed, I followed up with the shop and, since I drove from out of town (and wanted to ride my new bike!) I brought the *newly purchased* bike into my local shop for a full service, out of pocket. Two days later, when the shop's owner, Don, replied to my emails, he was curt and instructed me to bring the bike to a shop in Toronto for tune-up service. While this was appreciated, I felt it did not address the more significant issue of the bike's damage. I communicated this in a follow up email, which went unanswered. No offer of reimbursement for the bike's service was made. I later called in the hopes that we could discuss the matter cordially. Don was immediately combative, offering an *all or nothing* solution of either keeping the bike and shutting up, or sending it back for a refund. Given the global bike shortage, and the cosmetic nature of the damage, this seemed extreme, and a more appropriate solution might be a refund reflecting the condition of the bike at the time of sale--10 or 15 percent. This was roundly rejected, and the conversation devolved until Don cursed at me for "slandering his shop", and hung up. I can only assume that Don either knew of the damage and thought the bike was appropriate for sale as "new", or believes I've been lying. Great customer service, either way. What I do know, is he'd sooner go through the additional time and expense of shipping the bike back than make it right with an existing customer. I don't know if I've ever had the pleasure of being fleeced, berated, *and* called a liar---so at least it was a novel experience. Take your business to another shop, one that has respect for new customers and strives to provide you with the best possible experience. (All that said, the CSR I dealt with was pleasant and helpful as I loaded up the bike and tried on new shoes. It's a shame, really.)

An excellent business, providing quality service and respect!! I have been to this store for…read morecross-country skiing equipment, winter and summer clothing, and bicycle purchases and parts. Everyone loves cheap prices. Though an extremely rare occurrence, I don't mind slightly higher prices at a business that consistently goes over and above my expectations. At this store, ALL your questions will be answered by experienced professionals, even when you declare that you are not about to make a purchase. They intuitively guide you if you are a novice at an activity. What a great experience... Keep it up guys! Ivy league schools should study you. And people, support this store, realizing the value of a well run local store that isn't 'big box'.