Great experience, likes the games a lot and the drinks were good and something different for me…read morethan the regular cocktail la you see in other bars. The only thing that was really bad was the food, not the best taste.

I cannot stress this enough. Best time I've had in a long time! We flew over from Washington state…read moreto spend the whole day here. We were busy from 11am-9pm. We ate lunch and dinner here, both delicious. The variety of food and quality of food has us gushing about it long after we ate. Only bummer was their soda, which wasn't Diet Coke, it was Mexi cola. The rooms were well planned out, and we loved the digital aspect that tracked us along the way. Also the art hunt was pretty fun! Well done level 99. Please come to the west coast!

Immersive game box is fun activity for groups of two to six! It uses augmented reality where you go…read moreinto a room, put it on a hat and it the hat traces your movement. You also interact when the the walls and images on the walls to interact with the environment. There are about a dozen or so different games to select, including Squid Game (season 1), Bat Man, Angry Birds, Temple Squid, the Fire is Lava, Party Box and more. Each game can be played for 30 minutes to an hour. It's $25 for 30 minutes and $35 for an hour. We tried the Party Box one where we played mini games against each other, kinda like Mario Party. Then we did the AI Escape Room was very pretty fun. You can buy drinks there if you want. There are 6 rooms available. The bathrooms are in the back and very clean. Overall, this was a fun unique experience that I would recommend for families with kids or couples for dates!

Wow--this was such a fun experience! The game box is fully interactive, with walls that respond to…read moregameplay, and each box fits up to six people. You wear these silly-looking helmets that tracks your movements (which end up being part of the fun). The new Mini Game Box Party was a blast--super competitive, quick to pick up, and great for almost all ages. We had 2 teenagers and 4 adults where we had the most unforgettable experience together. They also offer the infamous Squid Game experience, which is more challenging and features fewer games, but they're true to the originals from the show. While fun, I definitely preferred the Box Party for the variety and fast-paced energy. Games range from two 30 or one 60 minutes. It is a bit pricey at $35 per player for an hour, but the $100-per-box holiday deal is a much better value for up to 6 players. Overall, a really entertaining group activity inside the Natick Mall amongst other entertainment such as Level 99 and Dave & Busters.

We had an awesome time here for my school-aged kids' birthday. While we love coming here in…read moregeneral, the birthday party was particularly fabulous and the focus of this review. It's well organized and there is a small area and a large area right by the entrance, flanking the ticket redemption area, the drink counter, and the employee desk. Great location for it. There's two flatscreen TVs in the large area and one flatscreen TV in the small one. Ability to turn off/on lights. We were able to fit high 20's number of kids in the small party area. Service and coordination was particularly great. Megan was our lead person, and she provided excellent concierge service. We were frankly surprised how great she was and attentive. We just assumed we'd be in for some chaos but nope, guided us, paced us, and was very attentive. You bring your own drinks and cake, and they have pizza baked in house. The pizza is really good. Wow. Move over boring kid birthday pizza. They take the cake back for you and cut it up and serve it. They clean up. They help with pizza distribution. They wheel in and out the carts with gifts (and coats this time of year) into and out of the party area. So if you want to stay around longer after the party area reservation, you're welcome to and they've got multiple carts to keep your things. The distribution of some of the credits on cards before and after was great. And the A or B on the cards of the kids to divide up the laser tag was great. And our kid got to do both times since it was their birthday. The area and place/setting is fun. Lots of different types of games. Everything was working -- a rarity for an arcade. There's better or worse use of credits, of course, as there is everywhere. I loved the variety though. There were electronic games, claw games, multiplayer games, violent and non-violent, physical sport/skill games (basketball shooting, ski ball, drop ball), and both ticket earning and non-ticket earning games. The redemption area has a large variety of choices and they're displayed well to enable kids to make choices without long queues. The laser tag area is surprisingly large and very fun for the kids. It's gotta be 2-3x larger than the rest of the arcade. The price here was great. Lots of folks will seek outer suburbs of Boston for good prices but all in this was a steal compared to some other options. And the other families loved it. Kids were raving about it through the school week, and multiple people said they're going to bring their families back here again soon and many for birthday parties.

Is it just me or is the pizza here actually pretty amazing? i have only been here for birthday…read moreparties but I am realizing that the pizza here that is made in house is different from other places and for birthday party pizza it is way better than delivering it into wherever the venue is. It's rectangular and super thick and i didn't think much of it until my son wolfed down two slices so fast i was not believing. so I had one. and i tried another weird pie called CBLT or something and it looked scary drizzled with ranch but crazy good! I think im just going to make excuses to come here again to try the pizza...the arcade games are definitely not really for little kids but pretty fun for older kids and grownups but it's nice that even if you have teensy kid points you can still get decent toy prizes and candy.

Cute, small and pricey, but a good place to take kids under 4 on cold and rainy days.read more

It is definitely a nice spot for your kids to play just know they only spray the items with Lysol…read morespray and don't actually wipe them down, we asked. I just had my one years olds party here which consisted of all adults. When I arrived a young girl helped us plate snack and our cupcakes which was great. I was told how the party will be run and someone would check on us to see how it was going. No one checked on us, I had to ask if we could start cake. There were 3 of them at the desk on FaceTime with someone while their boss(assuming she was) was just lounging in a chair in the sitting area. I was told that they would start cleaning and packing our items up for us 15minutes before the party ended. They never came so I started to clean up. Eventually they came in and told us pretty rudely that this party room is closed and you need to leave, you can hangout in the sitting area but not here. Upon leaving we asked if we could take the small balloon towers from OUR party and they told us no they are being used for another party.... I'm sorry another party??? These were made for our party but still a no. That seems pretty ridiculous to me. For the price I paid for the party ($475) I should have been able to take those things with me! I honestly could have left without paying since I stood at the counter for 5 minutes while a girl sat at the desk looking confused. I had to ask for the decorations I brought back otherwise they were going to save them for another party.... I'm sorry but I brought those with me and I'm taking them back.. Overall my child loved playing with the other children which was the main reason we booked here but I would not have another party here unless they make a better system.

Had not been back for 20 years since my kids were little. Brought my 4 yo grandson. Jose was alone…read moremanaging the store. It was fairly busy, but he was checking people in and out, helping us with questions, and being totally kind and amazing to us. He clearly made it a terrific memory! Jose was great!

Erroneously applied charges to a 13-yr old and refusing to refund unless we bring the bear and the…read morereceipt back into the store in person, which is one hour away. I had offered to send video clips of the bear, and to send photo of the receipt. But they will not consider any of it. They also didn't seem interested in learning what actually happened. They did not ask what we bought, what time we were in the store, which staff member helped us (we have all that info, wouldn't it be easier for the staff member who helped my daughter to verify our statement?) Why did their store staff take advantage of a 13 year old girl? They also sold an unnecessary gift card, taking advantage of a 13-yr old's vulnerability. That will also go to waste because how can we shop at this store again when their basic stand is that "we need the customers to verify their story but we will never question our staff?" Here are more details below if you are interested: My 13 year old daughter went in with her friend to build a bear yesterday (Sat 9/21 at 3pm) at the Natick Mall in Massachusetts. I was not there with them as I have been home self-quarantining as I recovered from COVID. So apparently nobody checked the receipt for accuracy. This morning (Sun 9/22) my daughter came to me with tears in her eyes..."OMG build a bear charged me for personalized recording even though we didn't have one.... They charged us $9 extra! Mommy can you call them to get the refund for the over-charge?" My daughter was in tears because we have been teaching her to make smart choices. Don't waste money, don't fall into scams, etc. so she was very proud that she said "no" to the personalized recording, and I was proud of her too. So you could imagine her disappointment when she realized that the store went ahead and charged her anyway without her consent. I called the store immediately and their position was firm. You have to come in with the receipt and the bear or else there is nothing we can do. I explained that the store is one hour away, and I am still recovering from COVID, but the store would not budge. What bothers me the most was when the store manager said: "You have to present both in person in our store. As long as the receipt and the bear check out with what you are saying, we will process a refund" This statement is so accusatory! It assumes that I am lying. Not once did the store manager ask me more details: who helped your daughter? What time did your daughter shop at our store. Etc. There is no interest in learning more about the circumstance so that they can avoid this from happening again in the future. His only focus seems to be get your *ss here in person before I will entertain the idea that what you are saying might be true... I explained to him that because you are one hour away and because I am still getting over my COVID, I would appreciate another way to deal with this. In this day and age, I offered to send video clips of the bear to prove that there was no personalized recording, and to send in picture of the receipt. But he didn't want to hear any of that. Stepping back: build a bear is a nice concept and apparently all kids have a soft spot for this. But you know you are dealing with kids, shouldn't the Manager be more interested to ensuring that that is a safe environment for the kids? My daughter is heart broken because she used her allowance which she saved up over time to buy this bear, so the lack of refund even for a mistake clearly by the store's staff was not comprehensible to her. Build a bear needs to evolve with technology and with time. Is this the store you want to do business with? I am definitely not going to drive two hours round trip just for this. It is not worth my time. If we go back to the Natick Mall on another occasion in a few months, would I want to bring the bear and the receipt then? Not sure. It still seems like a very big production just to waive an erroneous charge, when the Manager could just speak with the staff who helped my daughter at the time (we have her associate number)

We had my daughter's birthday party here today. It was a lot of fun and the kids really enjoyed…read morethemselves. The two adults, who were brave enough to stay surrounded by 15 screaming kids, also had fun playing on the inflatable structures. The place is very organized and clean. They make sure the kids are safe, walking them through the rules at each stage, but also allow for the kids making a mess. The attendants were very nice and interacted with the kids. Basically they took care of everything, we just had to show up and have fun. While they are a new business they are very professional and friendly.

I have been here with my two kids almost every week since they have opened. They are professional…read moreand very friendly. We have scheduled my sons birthday party for January, he's very excited by this idea of sharing Jump Around with his schoolmates. Keep up the great work Cindy.

Friendly and classes are on time. Good mix of younger and more experienced teachers.Fun or more…read morecompetitive classes along with many levels of cheerleading.

Terrible service, I paid the entrance fee of $150 after 10 days they charged me 150 again, I went…read moreto complain and they said I would have to pay another 150 even though my daughter only took 4 classes, they didn't resolve anything and they even sent me a message saying she would be barred from the class if she didn't pay, a 6 year old child threw my money away with this place

I used Kim's Candy Buffet for my husband's 70th Surprise Birthday Party, It was the hit of the…read morenight! Everyone young and old went crazy for the Buffet and it just brought so much fun to the event, Kim could not have been more professional, always ready to answer a question, immediately responded to my emails or calls. HIGHLY RECOMMEND!!

Fantastic service ! We had Kim for a sweet 16 and it was a huge hit ! Kim was amazing to work with…read morefrom start to finish. Exceeded our expectations by a long shot. Highly recommend!

Clean, well organized, fenced in playground/park for all ages. My 2 year old & 7 year old…read morestepchildren had plenty of fun here on a breezy Saturday afternoon. On days that aren't too busy, there's plenty of parking and it's a great place to eat lunch al fresco with your family. Note that dogs are not allowed.