I was having my first child, and like any over-joyed parent, I was preparing myself and seeking a…read morepediatrician; researching High and Low, I was between two practices [one very conventional, old school] before finally settling on Hales Pediatrics [non-conventional, new-age; see below for examples]. So many reviews wrote how elitist this practice was. I'm so glad I'm a person who forms their own opinion based on personal experience. If you have any doubts, schedule a visit, and go see for yourself. That's what I did; at my tour I received some literature which contained bios on each of the physicians in the practice, the packet of forms and a book for new moms on how to prepare for baby. Of those physicians, I personally opted to see Dr. Milvid. Although their were occasions when she wasn't available I saw others. Dr. Gorman is very good and friendly as well, she was the attending pediatrician at the hospital for my second child. The only negative, and I don't know if its any different now, but when I was having my son, the physicians of this practice did not perform circumcisions, it worked out for me that the other practice I was looking at did. So the other practice performed it, but ultimately I ended up bringing my son to Hales for his first doctor's appointment. If you are wondering what the deciding factor was for me in choosing Hales over the other practice, it was Office Administration. I didn't like how the administration handled my queries; they were attitudish, rude, impolite and crass. The doctor on the other hand was not, but before I get in to see the doctor I have to call the office, and that was just not something I was willing or able to do. The staff of ladies at Hales, have always been pleasant and courteous. However, there was/is one that I feel has personal feelings and seems to be prejudice, but she stands alone in that department. I have never felt it from any other member of the team. I can't completely say that this practice is all about the health of the child; it is a business, a medical one at that. They are in the business of making money, and you are flipping the bill so remember to utilize all the services they provide, if you need them. There were times my child(ren) were not feeling well, I didn't know what to do, I called the emergency line, the messaging center notifies the doctors, and the doctors call you back. Sometimes it can be up to an hour, but I have always received a callback. They are affiliated with Children's Hospital, so they will refer you to After-Hours Care in Metairie or the ER. Hopefully you will have a great an experience as we have. Just a Note* Non-conventional, New-age: child sits on parents lap during visits, combo vaccines, child does not remove all clothes, and all medical questions and test results will be told to you by physician.

I saw Dr. Hales when I was a child til 18 years old and now my two children see Dr. Haydel since…read moreDr. Hales is retired. We have seen different doctors in this practice and are happy with all!

I love doctor York. So much so that I drive about 30 minutes to go to my kids' appointments. I'd…read morehate to switch. But the wait times are getting more and more out of control. Recently, I called after a trip to an ER with my youngest. I explained I wanted to set up an appointment but the receptionist who answered insured I come the next day. My husband went. Waited over 3 hours to be asked who told him to come in cause we didn't need to til the end of the week, which I said when I initially called as that is what ER told me. I just don't want to wait hours on end after setting up an appointment. Then we only take a whole 5 - 10 minutes with the doctor. Please just don't make the time if it's that much off. My time is also valuable to me. I'm just starting to feel that maybe I can get someone closer and has more efficient staff. I just can't spend whole days for checkups:(

Though the Dr. may be a good Dr. She has terrible wait times. She takes HOURS to see your child…read more Ridiculous. Who has 7 hours to sit in a dang room waiting to see a dr for a check up?! Shes making her money but I have to lose out on mine waiting for her. Why cant we find a pediatrician with a decent wait time?!

Can anyone actually enjoy having their blood taken? Well if…read moreI tell you that the best Phlebotomist is located at this Ochsner location. I'll eat my shoes if she isn't. Recently I developed a condition that required me to have my blood drawn every 3 weeks over a period of 6 months and a few more in between. I tell you it never hurt, this woman knows her stuff. Stick it to me anytime, Ill hold out my arm for you any day of the week.

Dr. Marshall and Dr. Lombard are not your typical Doctors. They are extremely friendly, willing to…read morebreak things down, and OMG they have the patience of Job. I love them so much that I referred my sister and some friends to them and now I have to call weeks out to see them. The receptionist is always friendly as well. I've been to some offices where I felt like I was getting on the receptionist nerves, but I never get this from her. LASTLY (I'm so sorry I don't remember her name) Dr. Marshall's nurse (young Asian lady) is the BEST. Please give her a raise, but don't go up on my prices :-) I love my Dr.'s office. Thanks guys.

For my 200th review, I wanted to review something that I felt strongly about. And there is nothing…read moreI feel more strongly about than my one and only child; which is where Dr. Staci Olister comes to relevance. In 2012, I credit her with saving my son's life just days after he was born. Our son was delivered 4 weeks early via emergency C-Section after some previously unknown medical issues were discovered during a bio-physical ultrasound. Sixty minutes after that ultrasound, we had our baby boy. And after three days in the E.J.G.H. neo-natal intensive care unit, he was transferred to Children's Hospital and placed under the care of Neonatologist Staci Olister. Since E.J.G.H. was unable to stabilize our son or provide a definitive answer as to what was causing our son's "issues", Dr. Olister took a very aggressive approach and assembled a team of specialists and ordered a battery of tests, including multiple MRI's and CAT scans. As frightening as this experience was, Dr. Olister's calming demeanor and heartfelt compassion for what we were experiencing as new parents truly helped us. Within a 1/2 day of our arrival, Dr. Olister had diagnosed our son with a very serious condition and immediately started him on medications that saved his life. She could see the grief and disbelief in our eyes when telling us his diagnosis, and comforted us beyond what I thought any doctor was capable of. This was a lady whom we had just met 8-10 hours earlier, and here she was hugging us and telling us that she was going to do everything she could for our baby boy; like she had known us for years and was a close personal friend. That month in the NICU at Children's Hospital was a rough period, but Dr. Olister kept us informed every step of the way. Her skills as a neonatologist are second to none, but it's her bedside manner and people skills that make her an exceptional doctor, and one that I would recommend to anyone; even though I hope none of you ever need a neonatologist. Dr. Olister is a New Orleans native, went to LSU, LSU med school and completed her residency and fellowship at the LSU Medical Center. Children's Hospital and the City of New Orleans are lucky to have her, and we are forever in her debt for everything that she did for us. On a side note, I feel it's relevant to mention that Dr. Olister works for Dr. Brian Barkemeyer, who is the head of the CHNOLA Neonatology Department, and a childhood acquaintance of mine. And it's my opinion that many of Dr. Olister's awesome traits are a credit to Dr. Barkemeyer. I'm just thankful we were fortunate enough to have her take care of our son. She is a credit to the medical profession and to humanity.

Both of my children have been seen by Dr. Solis, one of the many fine pediatricians at this office,…read moresince birth. They have 2 offices; this one and another one just off the Causeway exit on I-10 in Metairie. They have super convenient Saturday hours and a great after-hours network of Dr.s to help you with any late-night potential emergencies. I used this service once and got a quick call back with some great advice. It's an extremely rare occasion when I have to wait more than 10 minutes in the waiting room. I prefer the Napoleon Ave. office because the waiting room is MUCH bigger and the toys are more accessible to the little ones. The staff is amazing as well. At the front desk they have always been happy (seriously, they seem genuinely happy!) to be helping me with billing/insurance/other not-so-fun stuff. The nurses and doctors seem to absolutely adore children and have been so loving and understanding when my kids flop around on the examining table like flounders. I often need to bring both kids at the same time even though only 1 needs a check-up but Dr. Solis always asks me about the well-being of the other child. He does a quick and appropriate inspection of the other kid to address my concerns right then and there. Even in a big city you feel like you have a small town doctor. One thing I'm not a fan of is making an appointment. Because they deal with such a high volume of kids you need to make sure that you set aside at least 10 minutes for a phone call so that you can get in the phone queue. My fiance was also informed that they don't make the schedule more than a month in advance so, if you want to set up a follow-up appointment while you're actually at the office to avoid the long phone call you may not be able to do so.

We got home at 5:30. At 6:00 we realized our little fella had a parting gift courtesy of last…read moreweek's upper respiratory infection. Pink eye. OYE. We called Napoleon Pediatrics on call. By 6:30 we were picking up a script at Walgreens. By 7:00, the little fella was tucked in for the night and BOOM - two days out of work becomes one. Thank you, doctors and nurses of NP -- for making caring for our little people as easy as it can reasonably be.

Dr. Anand and staff has been so amazing to my 3 boys! I've had the pleasure of coming to the clinic…read morefor almost 20 Years now and never had any issues. Anytime one of my children get sick I can call at 9 and have an appointment at 10. Dr. Anand is a highly knowledgeable NICU doctor and professional as they come. He is a great listener and has compassion for all his patients. Thank you and your staff for all that you have done for my children!

Today my Godson had 10:50am Appointment didn't finish until 12:45pm yes it was along time but I'm…read moreOK with that Dr Anand Excellent Pediatrician so is his Staff, they genuinely give your Kids the Best Care..Dr did apologize for the long wait time I really appreciated that most Dr's wouldn't even say anything..

Showed up to my appointment and upon check-in the staff informed me they do not accept my insurance…read more(tricare). The frustration is unreal on my end, I had communicated multiple times with the staff prior to my appointment and it would have been great to know prior to the appointment that they wouldn't take my insurance. Staff showed zero concern or fault for it either, they just asked who I spoke to (which was different people via email, so they could have looked in their system). We are a military family without friends/family to help with childcare. My ability as a stay at home mom to see a doctor is extremely difficult and involves my husband having to take off work to stay with kids. So an entire afternoon was taken off by my husband so I could attend this appointment, all for nothing.

I went in for a simple pre-op clearance. They didn't accept my BlueCross Blue Shield unless I…read morecalled my insurance company and changed my primary care physician to this guy. Say what? and they wanted me to do it right there in the waiting room. The staff seemed disorganized or incompetent or both. The doctor seemed to rush through my exam barely even checking anything. Then they charged me 25.00 for a Form. $170.00 later I walked out having accomplished nothing. Don't waste your time here. Find a better organization.

As parents considering pediatric care, I want to share our recent experience at Pediatric Clinic…read moreWestbank to help others make informed decisions. We genuinely like, respect, and appreciate doctor Dargan, who is highly capable and caring. However, the poorly run operations of the office and patient privacy concerns have made it a deal breaker for us, and we will be seeking pediatric care elsewhere. During our latest visit, scheduling an appointment took 23 minutes on the phone, with 20 minutes spent on hold. I was asked to explain the details of my child's reason for the visit during this call. When we arrived 5 minutes early for our scheduled appointment and checked in, we waited 15 minutes before the front desk staff asked the same question through a window, despite other parents and patients being present in the waiting room. I explained again. Later, during the height and weight check, we were asked the same question yet again in an open area where others could hear, which made me uneasy due to the clear privacy violation. After being taken to an exam room, my child and I waited 55 minutes past our appointment time--totaling one hour--without seeing the doctor. Frustrated, I requested a refund of my copay and we left without receiving care. I understand that occasional delays can happen in medical settings, but this is not the first time we've encountered outrageous wait times here. This level of inefficiency, combined with the repeated public disclosure of my child's medical concerns, is unacceptable. While the doctor is excellent, the office's operational standards have let us down repeatedly, and we can no longer continue as patients. I hope the office addresses these issues to better serve families in the future.

The wait is long, yes. But there's a reason why they're always so packed. The care is the doctors…read morehere are above the standard. They actually care about your child so much. You'll always hear that the parents in the waiting room who bring their newborns and children here were once patients themselves. Everyone will just wait because they don't want to go to anyone else. Take it for what you want but when worse comes to worst, Dr Dargan has always gone above and beyond the call of duty for my children. She's called me herself with lab results. She's responded after hours. She's accommodated my working schedule. They're open very very late into the evening and they close when they finish seeing patients. The staff is super busy and their phones are nonstop. Their waiting room is always clustered. But call them when you need something and you'll always get a response!! You'll always get the care you need and more! You just must ask yourself, "Is your child's health worth the wait?"