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Kid & Pilots

5.0 (1 review)

Services - Kid & Pilots

Car inspectors

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2 months ago

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BMW of Palm Springs

BMW of Palm Springs

(333 reviews)

We got excellent, non-pressure (at least it felt that way) service. Valentino was our salesman. I…read morewent to "look" and ended up buying. I had already looked at Ford, Lexus, Chevy, Gensis and had Cadillac, Lincoln, and several others to go. After testing driving the BMW x7 40i, I didn't need to look anymore. This was my year to get a new car. I wanted American made - made in North Carolina, third row bench SUV - X7, entertainment system for the grandsons - accessory adaptor can be purchased, hybrid - stop and go hybrid and red - the only requirement not met. Valentino took me out on a test drive and helped me understand what the car could do. Built like a performance vehicle, it feels strong, push on the gas and it goes. Hugs the ground well.

Before purchasing the vehicle, I had already secured financing directly through my own bank and…read morespecifically stated that I did NOT want the dealership to run my credit or arrange financing. I was expressly assured by the salesperson that they would not do so. I raised the issue multiple times during the transaction because it was important to me, and the salesperson again confirmed this in front of another salesperson at the dealership when I asked about it a second time. Despite those assurances, my credit was apparently still run and the financing was subsequently re-originated through the dealership's lender network. The loan also ended up being structured as a personal loan rather than the business financing arrangement I had intended to use. When I later called the dealership to discuss the issue, I was transferred to a sales manager who was argumentative and dismissive in tone. During the conversation, he stated that I had been "misinformed" and claimed that running a credit check and handling financing this way was standard process across dealerships. He also appeared to acknowledge that the dealership had re-originated the loan, specifically stating that they did so because they "got me a better rate." However, the rate difference was only approximately 0.05% better than the financing offer I had already independently secured through my own bank. From my perspective, being assured multiple times that my credit would not be run, only to later discover that the financing had been changed anyway, felt suspicious, dishonest, and potentially unethical. This was furthered when I called the sales manager and he was argumentative and said this was standard practice for dealerships while also acknowledging they had re-originated the loan. Customers should clearly understand: -when and why their credit is being run, -whether financing is being re-originated, -how a loan is being structured, -and whether it is being processed as a personal or business loan. The vehicle itself may be fine, but the financing and communication process left me with serious concerns. When I called to discuss this, the sales manager would not transfer me to the general manager.

Kid & Pilots - autodamageassessment - Updated May 2026

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