Don't do it! I don't think I've ever had such a difficult time EVER trying to get information on a gym I've ALREADY signed up for previously, there's no post-customer care. I've had a membership before, i enjoyed what i attended (even though the coach turnover rate then was so high), and then i moved to Alaska and had to cancel. Well I'm coming to visit family for five weeks in Frisco (after 1.5 years), and having been familiar with Kickhouse, i was really wanting to sign up for the month I'm here - I even still have my two pairs of kickhouse gloves and wraps. Also this time, my mom and sister wanted to join me too. While in Alaska still, I reached out to the Frisco Instagram page in November on IG (we were even mutual friends on social from the last time i was signed up and tagging them in my stories) and explained that i wanted to sign up for the coming month, had two additional guests that also wanted month passes and we all wanted to know what that rate would be, since we were making plans. I never was able to receive an answer other than "come in for rates". I even called several times, left a voicemail and even reached out there to the general Kickhouse (vs Frisco specifically), and also didn't receive any response... I'm not sure on what the gatekeep is. I've already signed up previously, you would think there would be some returning-customer loyalty or even interest. Especially if I'm bringing two more. I didn't need a "pitch" like my first visit or even a discount, i already knew i was going to sign up AND with two more, but just wanted to relay the cost so we can prepare in advance. NEVER received an answer. It was embarrassing to relay to the my mom and sister that I can't get an answer on rates after weeks of trying... I called two other kickboxing gyms in the area after giving this multiple tries, and immediately got answers with rates, so we found an alternative really quickly when i tried. But totally sucks! It completely ruined my perspective on this chain and i genuinely was really excited to give it another go with two additional people :( if you guys aren't going to provide rates other than in person, the sites should totally be updated to say that. Not every request is just surface interest... especially if it's a returning customer. I don't need a pitch, i just needed a rate to relay so we can prepare. Maybe they have such a negative experience with getting customers they have to have in-person pressure only?? No idea... but totally bummed. read more