If you're looking to purchase a new car please go to the Kia dealership on Lagrange rd in Louisville KY. As soon as you step n the door somebody is going say hello and welcome. I had the most amazing experience at this dealership. I told them what I was looking for and they delivered excellent service. I won't to thank Rob Mac the store manager and Mia the sales lady for the best experience I've ever had purchasing a car. I felt like I was a part of their family. Ms. Mia is going places. She was very knowledgeable and if she didn't know the answer she went and got answer with in minutes. Thank you so much for working on my behalf Angela R read more

Made appointment to view/drive a preowned 2025 Kia. Salesman confirmed and sent text 1 hour before appointment Arrive 15 minutes early to be told the vehicle is being serviced.Ask manager for assistance and he askes me for the stock number. I don't have it, your salesman does. Well if you're not willing to help me, and that's your attitude we don't want to sell you anything. Great job Kia, keeping selling cars to the poors. read more

The worst experience EVER!!! They sold me a vehicle that stopped working on the 2nd day and used a whole tank of gas for under 200 miles, it lost all power and died. The windshield wipers went crazy and when I got out of the car the doors locked and it wouldn't open with the keys provided. They wanted money down and I understood that but the kicker is that they cashed the check the day after I returned it. NOW THEY SAID THEY NEED 15 business days to get me back a check for the money they took but they won't pay the overdraft charges and my bank charges a fee for every day it's overdrawn. KIA STORE IN ELIZABETHTOWN PLEASE GO SOMEWHERE ELSE TO BUY YOUR CAR!!! read more

I am so disappointed with KIA STORE ELIZABETHTOWN. Caveat Emptor (Buyer Beware) We purchased a 2024 KIA NIRO in May. During the negotiations, their words flowed like honey. We were so thrilled. After sale was like pulling teeth getting our title and we were told to sign an odometer affidavit with incorrect mileage. Payoff on Buyer Order was listed at $18,675.81. When first invoice arrived, Payoff was listed as $21,849.66. Salesman picked up new auto in Louisville and took it upon himself to smoke in it during the drive back to E-Town. read more

I have been meaning to do this update for some time, but my recommendation is that you run fast and far away from any car dealership owned by Montgomery Imports, which includes the four Kia dealerships in the Louisville/Hardin County area. I have found that you have to get the one or two honest employees and deal with them. My salesman who was so good and efficient was fired shortly after I purchased my vehicle for being too honest with the customers. I do love my vehicle but the business practices at Montgomery Imports are definitely shady and what one expects of a stereotypical used car dealer. Plus no one cares, I personally wrote the GM when they did some blatantly illegal actions, but he refused to respond until I wrote several negative service reviews to corporate and then he blatantly lied that he had attempted to contact me concerning my issues. My reply to his email was ignored and never responded to, more recently I gave a negative review on one of the Kia corporate reviews and the service manager called me and I explained my journey and disappointments and he promised that he would have the COO of Montgomery Imports call me, it's been almost a year and I still haven't received that phone call. Love my Kia but will never do business with Montgomery Imports ever again. read more

I went in and spoke with Brian (who is the most punctual and respectful man I have ever met!) and I told him what I was looking for. They didn't have it on the lot and so he took down my information and kept on checking up. He was responsive without being intrusive or forceful and he is just a damn good dude. Although I purchased a different vehicle I was truly blown away by his customer service. Keep him at all costs, he is a total asset to your company. read more

WILL NOT GO BACK HERE! long story short I was tricked in to buying a car I do not want! Was not informed that the car didn't have everything that I wanted, when I told them I did not want this car and wanted them to take it back they told me they can't take it back and it's "out of their hands" shady people here and DO NOT CARE ABOUT CUSTOMERS SATISFACTION ONE BIT!!! Do not waste your time at this dealership. read more

DON'T GO HERE !!! I scheduled an appointment on Memorial Day 05/29/2023 at 10am to look at a specific car ! After I test drove it i went inside and told them I wanted the car ... They said the car had to be checked out by their service department since the car was a new trade in from Saturday, just 2 days prior, and that they were not in due to it being a holiday ! I get a call the next day, today, that they sold the car .. VERY SHADY company and would not recommend this shady dealership ! read more

Found a KIA Telluride on-line, arranged to go to the dealership after work, had everything I needed to purchase the car that night. However, there were "problems" with the internet pricing...fee's added, this added that added and wham-bam-thank you ma'am the price of the car I was looking at increased $3750. There is good news. I went to True Car, found the SAME kia at the original internet pricing. Amazing. It was apparent from that dealership's GM that KIA Stores aren't supposed to add a premium to the car - you know, jack the price up. My sales person was nice...did a good job explaining the car, etc. Was prepared to purchase the vehicle then and there. read more

On 9/6/19, Kia Elizabethtown, Kentucky demonstrated an extreme lack of customer service and disregard toward my nephew and his aunt. My nephew wanted to buy a car and was shown two cars, neither worthy of resale. The second car, a 2014 Kia Soul with nearly 100,000 miles on it, had the asking price of approximately $10,660. The car is not worth anything more than $8000. My nephew was initially quoted a monthly payment of $276. Upon my arrival to the dealership with my nephew and his aunt a short time later, monthly payments went up after I told the salesman, CL Wilson that the car was was priced over what it was worth by nearly 20%. Mr. Wilson failed to tell my nephew and his aunt that the car was involved in an accident with a deer. We did not discover this until we asked for the CARFAX. Also, we were told because my nephew had no credit, he had to pay a fee to the bank for the purpose of being approved for credit at a rate of 23 to 26%. Not only is this unethical but it is also illegal. This is not a reflection of Kia, rather it is a reflection of Kia Elizabethtown, KY. We own two Kia vehicles that we bought in California and had no complaints about the service we received. Finally, I would never recommend Kia Elizabethtown, KY based solely on the dishonest behavior of both CL Wilson and whoever he was working the numbers to derive the inflated interest rates etc. read more

my name is Samson,because of a bad devorce I could not even think about financing. this is my fault not theirs I have never owend a new car at all in my life, made enough money for 1 but the x spent it real fast,since buying my car wich I use basicaly to see our beutifull country I have been very pleased with it,it does what I need done, other then that it sits at home. I love the seat how comfortable it is,love the power.i got the sports model I have had a few services done all at Walmart. and like every human they made a mistake,i went to the dealership to eal with this and got my car serviced, on this matter they told me my alignment was off, I know that is very important to the tire wear, and was supprized the checked it, and had it fixed, I think the dealership should offer credit for this, but I was able to fix this with no problems reasonable rates too.even gave me a discount. I looked before I bought in the area near me seen a lot of cars I liked few were American made and I am a firm beliver in putting money back into our nation . and id like to thank my fellow brothers and sister for their service to our great nation that work at the kia dealership . I did my part thank you for continuing too keep me and this nation safe. for those that work there that haven't served thank you as well for making my car safe, sorry I drank all youre coffee wich you gladly kept comeing, sorry about the typos good work kia !!! read more

Went to the Kia Store in Elizabethtown ky to purchase a used automobile. I had a set price to spend and was up front about what I could spend. The salesman was wonderful, quoted me a price on a 2017 Kia Forte and I test drove it. I loved it!!! However, after the test drive the General Manager informed me that the price was $2000 more than originally quoted because it had a body repair done because they were not able to sell the car with the damaged door. Now please understand that the car was being sold with a clean Carfax, technically that would be correct because the damage was never reported, but in reality they knew it was not true!They would never of told me except they had to have a reason to jack the price up after giving me a price quote......The only reason for the one star is for the awesome sells guy who was truly upset about price increase after already giving me the quote. read more

I bought my Kia Soul last August and had a great experience. Everything went really smooth, from the salesmen to the finance dept. I didnt have the best credit at the time but was trying to get my credit back in shape and they helped. A year later my credit score is very high. Everyone was really nice. I love my Kia soul. I am shocked at the bad reviews. I think people are a little to sensitive and dont get what they want and run to write a bad review :( read more

Bought a Kia Sportage from Donald Kirby at this dealership. He was very friendly and helpful in helping me pick out a vehicle. The dealership overall was very clean. They had plenty of inventory to pick from which was great to find a vehicle that fit my needs. Could use a little remodeling, kind of out dated inside and out, but, thats not why you buy a car. read more

Drive a hour after calling to make sure they have a car in stock and get here completely wrong car won't even sell me the van I want when I have a handful of cash instead try to sell me a car with 200k for double the price read more

Worst service I think I have received yet. I was approached by a very kind dealer at the beginning, whom asked me a few questions as we tried to pull a % allowance for myself to figure out which vehicles I could afford. I went in armed with all the information I needed including my credit score, pay stub proof, and everything else. After the head dealer (gentlemen sitting a a tall white desk) pulled my credit- he proceeded to tell me that everything from the current credit collections site I was using was "bogus," and that apparently I had no credit, (which is a WHALE of a lie because I have a credit card and am also actively paying on THREE large separate bills and almost have 2/3 completely paid off)??? At this point he seemed he had absolutely 100% NO interest in doing business with me and clearly showed it. All he said was he could do something if I had a cosigner, which I had ALREADY made clear ahead of time I would not be able to get. He was nice out the gate, but after finding out I "had no available 'money,' to spend with him, it was like he threw up an 'asshole,' wall. He was very rude afterward, like he had no time for me. He offered 0 solutions, yet his associate give me a business card so I could return?! I think not. Seems like this gentle men is only interested in doing business with people age 30+, and heaven forbid you come armed with your own information such as payment stubs from your job- he will have NONE of it. I am HIGHLY disappointed in service, and will not be sending anyone I know there- in fact, anyone who asks me about this place I will tell them to avoid it all together. They draw from Equifax by the way, and not anything else. I will however give a shout out to the nice associate who was willing to help me in the beginning, Miss Shawntrice Stanley. But as for the main deale/owner? His can kiss my ass for all I care. Twice. read more

i bought a truck in December from here, still waiting on title and all i get from them are lies. tags expired called there said i have it next day nothing i called again the next day guarantee i have it nothing called the dealer they said title department is closed on weekend i will have to call monday . so guess i will call monday and see what lies they tell me then read more

Absolute worst KIA dealership I have ever seen. My wife and I purchased a maintenance plan from KIA in Virginia (where we bought the Sorento new), and it was supposed to be a nationwide warranty (which it is, KIA corporate confirms). However they 'don't use that warranty' and wanted us to buy one through Ford (WTF!?). First they said they couldn't find our warranty, then they said they weren't going to honor it. Only once I got the Hyundai dealership down the road involved did they bother doing the services (and then not all of them). They didn't rotate the tires, and they put in bulk oil instead of synthetic (I'm guessing as a cost cutting measure to save a buck). They didn't even replace my filters like they were supposed to because they "use a different maintenance schedule" and were apparently confused (throughout the whole experience they continued to plead ignorance that KIA offered a nationwide maintain plan, and kept trying to sell us the Ford plan. I still cannot get over the idea of buying a Ford maintenance plan for a freaking KIA. WTF!!!!!! Go elsewhere (drive to Louisville or Bowling Green). Avoid this crap hole like the plague! read more