The other day, I was exploring new cannabis stores in the area where I'm staying (I'm from Hawaii),…read moreand I have to say, this dispensary is the best by far! From the moment I walked in, the owners were incredibly sweet and welcoming. They know their products inside and out, which made it so easy to find exactly what I was looking for. The store itself is stunning--beautifully designed and so aesthetically pleasing that you almost don't want to leave! It has such a relaxing and inviting vibe that really enhances the whole experience. I ended up purchasing a few joints and some cannabis drinks, and I'd give everything a solid 10/10. Every product has been high quality, and I couldn't be happier with my purchases. I'm already looking forward to my next visit. Highly recommend checking this place out if you're nearby!

Great shop. Nicely laid out to see all products. Staff is very knowledgeable and friendly.read more

In a word:outstanding. I visited Clouds all the way from Abbotsford after a random web search…read moreshowed they have an RDA I had been looking for. It's a well laid out shop with a solid selection but the guy who embodies top-notch customer service is the co-owner Bob. He took the time to chat about the product selection, industry, and available flavors. He honestly seems to care about his customers and is clearly passionate about the industry. Clouds also has an excellent sample bar and a variety of nic strengths, including 0 nic which too few shops stock a decent selection of. This shop is well worth the drive, wherever you happen to be traveling from in the Lower Mainland.

My favourite vape shop in Vancouver/Burnaby!…read more The staff is always friendly and helpful, the service really is exceptional. Clouds has an awesome juice bar where you can test out the flavours before you purchase them. They have a wide variety of products that a lot of other vape shops don't have, so Clouds is always my go to.

Incredibly polite and friendly service. Most stores carrying smoking accessories look at you like…read moreyou're stealing, whereas this shop's attendants give you great service and help. Especially the bald guy. You rock! Best customer experience :)

I've walked in here with a friend of mine as he was buying some pipes. I am not into this sort of…read moreactivity and the guy at the til could sense that, however, treated us both with respect and was extremely helpful in answering our questions so that he could make an informed decision. The store itself was organized and there were a lot of cute knick knacks around. To be honest I am not sure if the prices were good or not as it is not my thing, however, based on the customer service, we were both pleased with the purchase.

i was looking for a shop near me to get some bowl pieces and they came through with so much…read moreselection! they've got some really dope bongs and the employees are very friendly. 2 of them are hip hop artists and will gladly freestyle for you . located inside parker place mall there is no entrance outside only inside.

I purchased a Pax Plus vape pen from Puff recently. Upon opening it, I discovered that it was…read moredefective. In communicating with the Puff staff and manager about the problem, they insisted that they cannot refund me for the device themselves and assured me repeatedly that Pax would be immediately helpful, likely even sending me a new Pax Plus without me sending the defective one back. I have debilitating chronic pain [for 21 years] and am on federal disability benefits. I don't even usually type or text due to pain. The long and the short of this is that Puff won't refund me, Pax insists that I deal with Puff, and I am now left with a $230+ useless device and am out $230+. What kind of business refuses to refund a customer for a defective product? I give Puff ZERO stars.

Love this store they had some Crystal star carb caps and bangers I couldn't find anywhere. The best…read morepart was that I got a pretty big deal on top of it. I was so happy with my experience I purchased more day or so later. I live in the states and I got my package faster then other company. Blow way took only 2 to 3 days crazy. I can't say anything but good words. OK so the real best part ( everything about purchasing from is best part haha) is the customer service. I ask to see pics and a lot of other stuff, a lot lol. They had no problems at all doing it then he started giving me a call and he was incredibly nice and helpful. I want to buy more from them.

Great store great people and they're open 24/7! I been coming here for past two years and always…read moregot what i need. A neighborhood jem

As a regular customer I am very dissapointed that a employee who was working night shift thought…read morehe could steal $1.50 right in front of me accusing us of being short but I counted it four times to make sure before even coming in and counted it In front of him more than once.all I came in to buy was two cans of pop and a single cigar and he was trying to steal 1.50 out of the change and telling me I was short but in the end I was only short 15 cents. and the day before I gave them an extra 30 cents for free which I have done numerous times. so I demanded a refund on the spot and he still kept trying to give me shorter change and telling me to be "nice" while still trying to steal the $1.50 and trying to give me less than the amount I gave in the beggining from the start this is only 1 employee which was very dissapointing so be careful guys because it shows how really hard times are I guess trying to steal 1.50 cents how pathetic!!!

This is a really good business. The staff are courteous and knowledgeable. They treat everyone with…read morecompassion and respect. It's a club, so you need to apply for a membership but they make it very easy. You will need to show one piece of picture ID. I reccomend this place

Failed delivery. No attempt at communication was made. A refund had to be pursued and even then was…read moreonly partially fulfilled.

We stopped in later in the evening after dinner to pick up some prerolls and really enjoyed our…read morevisit. The guy working was super chill and helpful, and the shop had a great selection with plenty of options to choose from. The prices were reasonable, and they even threw in a free lighter, which was a nice touch. If you're looking for something to help you mellow out and relax for the night, definitely swing by. Friendly service, a solid selection, and a great overall experience. We'd happily stop in again!