Ordered, at 1:45pm, via App for a pick up at 4pm. Got to Shawano Ave Green Bay KFC and checked the pick up stand. Nothing in my name. Stephanie the manager asked who it was for and I gave her my name.
She had nothing. I told her I ordered via the App and it was confirmed to be picked up at 4pm. Then she started yelling at me that this place is not the App. I don't even have an order. I stated why then does the App allow a customer to set a pick up time? She just went off on me. "It will be at least 20 minutes as we are backed up, it was actually a quite time for them, and it your don't like it you can have a refund! I said yes give me a refund. No your have to call this number. Keep in mind she is still yelling at me. I started dialing the corporate number and she starts screaming at me to leave. I said I will after I call and get confirmation of my refund. This was a $50 order. Then she physically pushed me out the door and told me to get out. I was shocked. Here is a yound women throwing out a 63 year old man who just wanted to get his order as promised and eat with my children and grandchildren. I am still visably shaken.
I told the corporate call center and they are refunding my number. The agent was very nice and apologized for my experience. I asked if I could speak to corporate management and she gave me the number to call. I will be calling them and letting them know I could sue KFC for verbal and physical abuse.
I can't give it ZERO stars but that is what it should be.
Don't ever go to the Shawano Ave KFC! read more