We went to this KFC drive through and we waited for 5+ minutes after the guy said "I'll be right with you". We left the drive through and went to the walk in and the guy (older guy) got pissed at my wife because we didn't keep waiting at the drive through. Talked to my wife with a RUDE attitude that was unecessary. This guy should NOT be dealing with the public. We WON'T be back to this store. This happened at about 2:30pm 7/22/25. KFC....you need to hire people that know what customer service means. This store is pitiful with very rude employees. read more

bruh i said no pickles bruh get better employees that can hear better or buy better headphones and microphones this shi pmo read more

KFC - Fast Food Near Me - Salem, Oregon

i went in and there was only 1 person working the entire place and i ordered my food and they literally never gave it too me and the guy literally left the kfc so there were jus no workers and people kept coming in and were so confused on why there were no workers they just ended up leaving. after waiting for a good 40 minutes i never got my food or a refund and i truly believe thsi is the worst kfc ever, read more

Fast service, hot, fresh food. Restraunt and bathroom were clean. I had chicken strips and they were good. read more

In my opinion, this particular location is either producing at its full potential and needs to be closed or needs to be updated including the staff. Understanding that fast food is what it is, and one shouldn't have to high of an expectation, this location is producing the low end of what I'm hoping KFC sets as acceptable. If you have that craving, and KFC is the cure, be willing to drive to another location. read more

warning Please make sure that you check the Salem Oregon locations and Silverton Oregon before heading out. These locations are apparently owned by the same franchise and they don't particularly in the KFC adds for specials. The 8 piece dark chicken for $10 on Tuesdays is actually $14.50 which is outrageous. Not worth it and no notice before you order. read more

Unbelievable. Came in for my usual meal of chicken wings with mashed potatoes and a biscuit. I ordered for dine in. I paid and they gave me my cup. I got my drink and sat down. A few minutes later they cone out and tell me they only have 1 wing in original recipe. I ask if they can substitute a couple breasts since they don't have wings. They say no they can't do that even though this is there fault not mine. So now I have to wait an additional 20 minutes for my wings? This is wrong on many levels. What ever happened to customer service. I eat at this location on a regular basis. But I will not be back. It's only 2pm and they are out of chicken wings. read more

The fact that this place is the only one that does not do pickups through the window and makes you come in is frustrating and unnecessary. I will be canceling any orders I get from here from now on. read more

Place was full of confusion from employees. Owners don't honor coupons. Ordered a ten piece dark meat meal received only 9 pieces. No wonder they don't accept coupons, they are to cheap to give us the correct amount of chicken. read more

So me and my husband went there and like always we go in to order and nobody waits on us even though there's 4 people are on duty. I said can we get some service and a girl say's we will get your order when we have time. We walked out. The drive through was getting all the service and people coming in we're not. I won't be back. This was the one on Lancaster drive by chipotle. read more

Arrived at 6:30pm " Hi Welcome to KFC, can you please hold?"... sure... 5-min later "How can I help you?" -I'd like the 8 piece in original. "I'm sorry, all we have is dark meat and it's going to be awhile before we have more white meat." -WHAT? So you don't anticipate for a dinner rush? Constant bad service at this location. read more

Went tonight. Was told it was going to be 7 minutes. Orders flying out for the delivery persons. One person comes up after, orders 3 different combos and got out with less than 3 minutes. Sat there and waited, At 20 minutes went up to the counter and got ignored completely until I started to yell about where my food was. They gave me the wrong order. The chicken was past its time and should not have been served, and one of the pieces of chicken had a bite taken out of it. Nasty and the staff did not care at all. Even one of the workers did not have on a face mask, and when he did get one, put it around his chin. This was not worth the price. Avoid it at all costs, as you may catch something that will make you sick. read more

Had a great server here when I arrived. She was helpful, friendly, and did her best to get me the greatest possible deal. KFC has gotten expensive in the last few years. And hard to navigate. Here at this location, the server helped me out and gave me what I wanted, nothing more, nothing less. As for the company, you don't get much for the money you spend. The costs seem much higher for the return. But it is what it is. You get your main course (chicken tenders or chicken on the bone), you get your sides, and you get your biscuits. And then you divey them out. Good luck! It's food. I like it; But not enough to be a regular. read more

Please avoid this place at all cost. I waited over an hour for our chicken when they said that it would only take 16 minutes. I understand that sometimes things don't work out the way they say but this was ridiculous. There was no manager or anyone else helping the guy in the front. It was so sad. Please don't come here. Go to Popeyes instead of at least another location. You can find better chicken somewhere else. I don't think I'll be back... it wasn't the front guys fault. read more

KFC - the counter of a fast food restaurant - Fast Food Near Me - Salem, Oregon

The guy taking the orders had to have us wait to take our order so he could go back and see why there was three orders waiting to be filled. Finally he took our order. We ordered two #18's and one with no cheese. When I filled my cup with Mtn Dew Lightening it was all carbonated water. Gave it to the guy behind the counter and that was carbonated water. The guy tried to give me something else so he didn't have to fill the machine. He was overwhelmed with the amount of people that had ordered and no one was doing any work in the kitchen. When my husband went to get our order mine had cheese on it. They had to remake that one and gave us no cookies. So eating mine half of the chicken was tiny pieces of breading and there was little to no gravy. When my husband went back to get more it looked like the man taking orders was training all of these people as they were just standing around. Will NEVER visit this KFC again. The pictures you see are before I even had a chance to eat anything. Oh and it took us almost 15 minutes to get our order. The pictures show how little chicken there was because the one on the right was all breading and no chicken. read more

KFC - No gravy and the few pieces of chicken. - Fast Food Near Me - Salem, Oregon

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Worst visit ever, not only did they forget part of my order. They also over charged me. You're job is not that hard people. read more

KFC - Fast Food Near Me - Salem, Oregon

This is the third time I run into a problem at this location. First time : I had asked for no pickle than gave me about 6 on one burger. (No biggie) Second time: they gave my order away to whoever order ahead of me at the drive thru and than gave me a cold papa burger. (It's ok) third & last time: no papa sauce on my burger , fries were the bottom of barrel dry fries. I give up on this location. For a location that seems to have more than enough employees the wait time on an order shouldn't take so long. All in total there were around 9 employees that I saw. 3 poking their head out in the back door, 3 in the kitchen, and 3 in the dining area. read more

Got a order at Lancaster ,salem,Oregon location,not only charged me too much,they got the sides wrong,called in said would go back in the following week,not only got my order wrong,cant give me a refund,it had to be done the same day,but never told me that day,wont be going back to that location read more

Nah Nah not gonna eat here again. Absolutely what you'd expect from a fast food joint. Employees were awesome but food was atrocious. Ide rather eat spicy cat shit off the bottom of a shoe read more

Bad customer service. Waited 10 min for an employee to acknowledge that there lobby was full of customers. Not one employee was around and they were all in the back face timing each other ignoring their duties to perform as a team in a restaurant. I had to wait 45 min for a small mashed potato and small mac and cheese with 2 biscuits. Really people get with the program and do your job. I will not be returning and I will let everyone else know not to go there.. my rating is a 0. read more

It's clean and the workers are very friendly. I haven't been to KFC in ages so I was surprised at how much the price has increased. The 2-piece, with 2 sides deal is now more than $9! (Sheesh) The chicken tasted like it always has, the biscuits are smaller and they give you butter but no more honey. The green beans are canned, over-cooked mush. For what it is, it's ok but if I'd been more observant, I would have realized that next door is a Mexican restaurant that had lots of people coming and going and looking pleased. Next time...... read more

Horrible place. Don't stop here. Drive through line speaker is broken so decided to go inside. We just wanted a quick bite while doing errands. I walked in, I was second in line. Man in front was getting gift cards. Stood there for over 10 minutes while several workers looked at me, but didn't help me so I walked out. Rude! If I could give no stars I would. read more

Wow Horrible service through the drive-through with Julian telling my wife that they cant substitute legs of chicken for my children because they don't eat breasts and the age that they . incredible how horrible the service was at this KFC AT the drive-through and how my wife was treated by your employees. Not to mention no one in drive through but we waited more them 20 minutes to get our order. The manager Maria how do even bigger attitude Both should not be in customer service. read more

I waited more than 10 minutes to order food and didn't get the chance to order . I will not be going back for a while.

The girl behind the counter was really sweet! She told it was happy hour and we ordered the busicuts, mashed potatoes and gravy with corn and two large drinks. She told us they were out of large drink cups so she gave us a half gallon! Definitely a good deal. I mean all kfc is pretty much the same as far as quality of the food and everything so it was about average. The restaurant was clean and everything. We got full and had leftovers all for the low price of about $12 read more

Went here got chicken strips and they weren't done so took them back to the front counter and they put them back into the fry oil with a half eaten chicken strip and gave them back to me. That night I was sick all night and part of the next day so assume I had some kind of food poisoning. I called the Manager/Owner and he said that shouldn't have happened to email him at TheChickinc@Comcast.net. And I have not heard a word from him. read more

The staff was extremely courteous, food was fantastic and the restaurant and bathrooms are kept very clean. What more can you ask for? Well on top of all that, the manager obviously leads her crew by example. She was out making sure everything was clean and was very nice. Highly recommend eating here if you are looking for a quick bite to eat at a clean establishment with kind staff! =) read more

This is probably the best KFC in town but that isn't saying much. At least they got our right unlike most of the other stores. However the staff wasn't overly friendly and the tables were dirty. The food came out hot and tasted fine. read more

terrible service the last 5 times never came to the drive through to help me

I waited in the drive thru ... pulled up to the window, asked if anyone was there through the window but no response. I walked inside to find 5 employees sitting around just talking. I asked if I could be helped and received a response that was less than customer friendly... I would not recommend going to this kfc on Lancaster read more

i got freaking mac and cheese when i ordered mashed potatoes. they were yucky not a fan lowkey made me sadd

The chicken was over cooked dark and greasy. Biscuts no butter or honey at drive thru...dry. $40 for dinner and tossed half of it out. Traveler beware! read more

Your lucky if you can find a clean spot to sit and they can hardly get and order right .

We were there tonight, about 6:30ish, only people in the restaurant, went up to the counter, stood there for about 3 minutes without any acknowledgement, while a manager was jumping down an employee's throat, and while several other employees walked by. Not one of them said they would be right with us. Finally the girl came and took our order, asked us three times if it was to go or dine in. We told her dine in each time. We finally got our food and it was all bagged into to-go orders. We sat down to eat and in the time we were there only two set of people came in, so not busy. The dining room was filthy. Soda all over the counter, tables were all sticky and dirty, the floor needed swept. The only clean part was the restroom. We love KFC, but will not return to this one. We will go out south or down to the other Lancaster one from now on. read more