Maybe I should give this branch of KFC 5 stars instead because its dreadful quality makes me want to stay away permanently. It encourages healthiness.
My boyfriend, his mother, and I have gotten KFC from this place on several occasions and I can say with certainty that the poor quality is unfortunately consistent.
Atmosphere:
Actually decent. The place is relatively clean, spacious, and not the typical fast food joint you would imagine.
Customer Service:
The employees here are all pretty young school-level, but they still do a decent job in terms of friendliness as well as efficiency.
Obviously, the reason why I'm giving one star has nothing to do with the customer service nor the atmosphere. The 1 star has to do with the terrible food that comes out of the establishment. No, I'm not one of those health freaks that will give every single fast food restaurant a 1 star. The food was just... bad.
The chicken is dry, too much crispy batter on outside, and chips chalky and overcooked. And like I said before, it's on a consistent level. I'd rather spend 10x more on a delivery if I wanted convenience rather than bear Pontypool's KFC any longer. read more