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    KFC

    1.3 (21 reviews)
    Closed • 10:00 am - 10:00 pm

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    Quiet
    Good for kids

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    Chris M.

    Definitely a KFC fan...but this restaurant has major attitude issues. I'm a pretty reasonable person and I'm just appalled at how it seems like nobody cares about their job here. Always ridiculous 10-20 minute wait times also. Just sad really. Surprised this location is still open. Update: Was told 10 minute wait for hot wings. (See attached photo) Don't say it'll be something when it's not accurate.

    Terrible place. We ordered the 12 pc meal from the Nicholasville Rd location in Lexington. It came with chicken that tasted like it had been sitting in a fridge for weeks, kind of breaded, and fried. It made my daughter and I sick with stomach issues (still dealing with it over 24 hrs later) and all that comes along with it. The biscuits were too hard to risk chipping a tooth on. The mac & cheese was sad. The potatoes and gravy were super salty, but tasted good. I called KFC to complain and was referred to our delivery provider. I contacted them where I was placed on hold for them to contact KFC. The "specialist" asked what the problem was then placed me on hold to discuss the issue with the "quality control supervisors". He came back to say they would partially refund us $18 out of the $46 we spent. So basically, we got 2 sides of potatoes and gravy, a side of mac & cheese, some napkins, and a lesson for $28. My family will never waste our money at KFC again. How are they still in business with food and customer service like this?

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    KFC

    KFC

    2.5(21 reviews)
    6.3 mi
    •$

    Horrible. Rude. And flat out disgusting. If I wanted attitude while ordering food, I'd take the…read moreskyway to India. This KFC acts like YOU are the problem for daring to ask for fried chicken, and they, SHOCKING, don't have any. At a place literally called 'Kentucky Fried Chicken'!!! Every time we've asked, "Okay, what do you have then?", we get incorrect answers, attitude, or flat-out silence. We've been yelled at, cussed at, laughed at, IGNORED, and DENIED service more times than I can count!!! They almost NEVER have good chicken. Half the time they don't have crispy, sometimes they don't have original, sometimes they claim they have nothing at all, and when you ask politely what they do have, they get ANGRY at you and DEMAND you to tell them what you want! How the hell are we supposed to do that if you are out of almost everything we ask for?! I don't give 1‑star reviews lightly, I will 5‑star almost anything with a pulse... but this place? I'm not convinced anyone working here is fully awake, aware, or even sober!! You can SMELL the weed pouring out of the drive‑through window. Their eyes are wide, stunned, bloodshot... it's like being dragged into a dark hole vortex portal that throws you into indie horror movie universe. I have been desperate to find the corporate number to report these people and their atrocious impulse to yell back at a customer! Christ!! For years we've tried giving this location chance after chance. Different cars, different family members, different times of day.... they have the same rude behavior, give the same wrong orders, operate in the same chaos, so we KNOW they are not just singling us out. We've driven away empty‑handed many times because they either wouldn't respond or were completely incomprehensible!!! They've shorted us pieces of chicken, lied about what they have, and snapped at us for asking simple questions like whether we can order an 8 or 12 piece crispy meal. They get mad when you CLARIFY your order, even when they are the ones who repeated it wrong!! It's like they're offended by the idea of doing their job!! Like what the actual fuck?? Who the hell do these people think they are?!?! They are getting ANGRY at us because they tried saying "original" chicken back to us when we would clarify that 'no we said crispy, please'?! And they somehow thought it was their mighty-high-horse-right to yell at us that they don't have cripsy?!?!?! YELL at us!!! Like holy hell!! Why couldn't they clarify that they don't have cripsy when they asked us WHICH type of chicken we wanted for our basket AFTER they knew how many pieces we wanted?!?! It's like if a cynical person popped an entire bottle of bitch pills down their throats! When you pull up to the window and question the attitude, they act unhinged... flailing arms, constipated body language, and glaring like you're the one causing trouble!! It's honestly unsettling!!! Last night, we pulled up before 9pm, and the voice on the speaker sounded high out of his mind: "Uh, yeah?" We asked for an 8‑piece original meal. No answer. Minutes later: "...yeah, go ahead." We repeated the order clearly. Silence. When we asked if he was still there, he snickered and said "uh huh, go ahead," followed by coughing and what sounded like a muted headset. Meanwhile, employees were ducking behind walls, laughing, and hiding from cars. Oookay... McDonald's it is, then, I guess?! We don't go here often, but we've been here enough over the years to confidently say this isn't a one‑time issue. It's a pattern. And it's not just us, we CONSTANTLY see other customers frustrated, repeating their orders, being told to pull forward because something went wrong, or laughing nervously because the employees are so rude and unprofessional. This location has a great legacy in Kentucky, but the current staff does not care AT ALL. If it's late at night or anywhere near dinner time, good luck. The employees act like serving chicken is a personal insult to them. This place is absolute chaos, and it's honestly shocking it's allowed to operate like this. Absolute Trash.

    My last two trips here have ended in wrong/missing items. The first time all the biscuits and a…read moreside was missing. They're across town so running back out was a no go. A call did nothing but get my name on a list if I came back in. Last night I ordered a regular chicken sandwich meal. Didn't need what they forgot the last time so didn't mention it again. Checked my bag to make sure everything was there. At the next stop light pulled the sandwich out and it was the spicy, not what I ordered. It had at least half a cup of the hot mayo sauce on it. It was wrong and a mess. My last trip to this location.

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    KFC - hotdogs - Updated October 2026

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