Our meal here was very good, but they were out of several of the items they normally have. I was sad not to get mashed potatoes or macaroni and cheese. The restaurant was very clean as well as the bathrooms. The service was PHENOMENAL! The lady who helped us made us feel so welcome and I don't think I've ever been treated better at a fast food restaurant. read more

KFC - Dining Room - Fast Food Near Me - Mount Vernon, Illinois

We placed an online delivery order. At about the time we were expecting our delivery to arrive, we received a phone call that they only had one pot pie. They offered a few options in place of the second pot pie which they didn't have. We opted for white meat fried chicken. When the order arrived a few minutes later, the delivery driver left the food on the porch and did not ring the doorbell. We wouldn't have known it was there if it weren't for our doorbell camera. The pot pie was smaller than usual and the fried chicken was two thighs and a drumstick. Not white meat as requested. When we tried to report our displeasure, we were told to use the KFC app or the KFC website. There is nowhere on the app to report a problem. Apparently they don't want any feedback. This location seems to always be understaffed and never has more than one pot pie. We will not be using this KFC location again. read more

Bone-in thighs,legs and wings had no cook skin on thems. They should be just original crispy chicken. I got soggy chickens for dinner. Need to do better. Next time I'll check my chickens before I leave kFC parking lot. read more

KFC - I ordered KFC from now on. Chicken & Tenders Feast: 6 pc. Chicken + 6 pc. Tenders - Fast Food Near Me - Mount Vernon, Illinois

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I ordered my food for pick up. They had two bags. When asked they said that was everything. When I got to my truck I saw that the cake I ordered wasn't there and neither were several sides. So...brought both bags in and asked them to check and see what all was missing. She looked in bag with tenders and said 'there's the sides'. So I said yep..and where's the sides for the chicken and the cake? So she knotted both bags, told me to bring them to my vehicle and she'd have the rest ready when I get back. No. She NEVER checked to ensure all sides for the tenders were there. I got home and pulled it all out. I got 2 Mac & cheese instead of 1 (son likes it, I don't which is why I only ordered 1). I got NO corn. I ordered 2...my son and I both like corn. The sauces were screwed up too. One of the mashed potatoes was half full. No, not how it normally comes since the other one was full. Put chicken in another container since their container gets soggy with grease. Skin was all falling off. Be sure the oil is hot enough before you put the chicken down. This experience reminded me of why I stuck with Church's Chicken when I lived in Indy. This order was a +$115 hot mess. read more

Horrible service. The soda machine was out of syrup and one of the customers told an employee. Her response was "what do you want me to do about it" and walked away. Very poor management. read more

Prices in store are higher than as listed on the website or the app.... The "regular" prices, not talking about the app deals. Inside the store smells like sewage and rotting meat. We had to leave before ordering, it was so bad. read more

Food was fresh, store was clean. The person serving us was Stacey and she was fantastic. One of the nicest servers I've had. My only complaint was they were out of legs, but their delivery trucks had been delayed. Over all, a good experience. read more

KFC - Fast Food Near Me - Mount Vernon, Illinois

Order 3 chicken drum sticks and a side of mashed potatoes. Everything was correct besides the mashed potatoes. They gave me mashed potatoes with gravy instead of just mashed potatoes. read more

If you get told to pull around to the front because there is a six minute wait on spicy wings maybe yall should remember there's someone out there instead of me coming inside and asking where my food. Nonetheless it's been sitting on a counter the whole time. Ask for the fries to be remade because they are gross from sitting in a bag for ten minutes. read more

Food is not as good as it used to be to be. My last order tasted weird. Gamey and soggy

430 pm ordered 12 pc original chicken only. When I got it home this chicken should never been served. Skin all dried out, chicken was not edible. To far to drive back to town read more

Chicken tasted old the pictures that I took of the chicken leg looked disgusting . I spent $30 of my hard earned money on disgusting food I hope they are very proud of it. We will not be eating here again!!!! read more

KFC - Since Yelp is saying that there drawing a blank that they don't know what this is it is a KFC chicken leg. doesn't it look disgusting - Fast Food Near Me - Mount Vernon, Illinois

awesome! Great service and employees are very courteous clean restaurant also. I would recommend this place.

I have never used Yelp, but I signed up today specifically to write a review of my experience there yesterday . If I could've given this particular location zero stars I would have. And trust me, I am not in the least bit snobby about food joints... We were on our way home from my family camping trip with me, my husband, my 17-year-old son, my 3-year-old son, and my 11 month old daughter... We showed up around 1:30 I think and we ordered the buffet. There were about 6 empty bins , and the carrots, corn, mashed potatoes and gravy that we did get were lukewarm at best ... The chicken that was in the tray didn't even have coating on it for the most part (you know when you try and make fried chicken at home and it doesn't turn out right and the coating goes away and all you see is bone with a little itty-bitty bitty bit of chicken ball at the top on the leg? That was this.... but all the chicken was not coated, and pretty much exposed... I don't know about you, but I go there for the Secret Spices) We stayed for the better part of an hour, so that way when the extra crispy chicken came out we could hurry up and grab some because like the other five tables in there, They wanted Kentucky fried chicken Quality. (1 chicken at a time, I understand the cooking process takes time... But at a normal lunch rush time, you would think you could expect to be able to go to the buffet and eat and go, hence buffet) After we did that for about an hour, they finally refilled some of the pans and we were able to experience the biscuits, the fried okra (my personal favorite... I about cried when I didn't think they had it on this particular buffet)and hot mashed potatoes with gravy. So until a few hours ago, the grownups that ate more than 1/2 of a piece of chicken have been pooping, and throwing up... I know for a fact that Kentucky fried chicken is amazing, and so are their buffets... however, to have to sit there for that long to wait for chicken because there was no quality chicken prepared and then have to deal with over 24 hours of nausea and etc, it was definitely not worth the "convenience "in my opinion.... there is other fast food there, and there was an awesome vegetable stand in the parking lot... You'd be better off going for another restaurant or the stand... I am over the moon happy, that this only affected the grownups and not my toddler and baby #kfcfail #ilovefriedokea #iwanted11herbsandspices read more

Beware chicken so dried even our dog did not want and the chicken bites needed a jack hammer.They were in such a rush to take our full order. When we got up to the window we ask if they would like the rest of our order. We placed the remainder of our order.We live about an hour from that location. If you want good KFC including livers LOL go to Harrisburg IL. We have never had wrong or inedible food.at that location. read more

Had a really bad experience I was charged $27.49 the order was made wrong I ordered white meat which was not put in my bucket I work in town so I couldn't leave my store I had someone to pick it up and bring it to me so that was my only means of getting the food when I called they told me I had to bring it back I politely told them I couldn't I and I was going to trash it I called the store manager she refused to help me or fix there error this is totally unacceptable for the price they are charging the food needs to be prepared right and if not the need to fix it if they make a mistake the worst experience of fast food on both ends management and customer service what is exactly going i will never eat here again and I will tell everyone what happened here and I will not refer friends or family to this place until my concerns and problems have been addressed and my experience fixed properly not dismissed ! read more

The grandkid's and I ordered chicken strips with potato wedges last night to take back to the hotel to eat. The chicken strips were Good!! We asked for honey mustard and got back to the hotel to discover no honey mustard sauce just ranch. The lemonade was really good!! read more

Zaria saved this placed. Awesome worker who never messes up an order. If you want a great experience go when she's working!