Terrible! It had been years since we had eaten here but thought we would give it a try. We ordered a couple buckets of chicken and sides for takeout. The chicken was way over cooked; so much that the white meat was dark and the coating of both extra crispy and original was dark brown. And it was so greasy! It wasn't edible; had to throw a lot of it away. The Mac and cheese and mashed potatoes had no flavor. Don't go here; so disappointing! read more

Chicken is supposed to be crispy or original so I don't know what we received was called!! Chicken skin cooked with bone. No meat on inside because it was dried up! Family meal 12 piece of overcooked gross chicken . I hope we don't all get sick. Not enough biscuits (only 2!?!?) wait time would be too long. During dinner time most places would have enough of the sides. To top this off it was the WORSE tasting chicken that I've had in ages! Not enough biscuits because making more requires someone cooking them and wait time would be ridiculous. I hope we don't end up at ER with food poisoning. This was horrid and calling , ha that's a joke. No one answers the phone. To top all this we did not get a receipt. He said it was in the bag. No receipt, I wonder if they do that to everyone else. Our dinner was a 12 piece family meal. This was our treat and no one had to cook dinner tonight. We just threw our money away on bad chicken. Sometimes when you eat bad chicken, it can ruin you from now on from eating fried chicken. read more

I ordered family meal that included chicken, slaw, mashed potatoes and gravy, biscuits and sauces plus a cake. This was a pickup order. It cost $55. When I got there to pick it up and the bag was brought up front to me I asked the worker if the cake was in there and she looked in the bag and said yes, that they all double check. She was nice and so I left. However,bwhen I opened the bag and got everything out, the cake and the 8;sauces were not in the bag. I called kfc where I purchased the food and no one answered after letting it ring for quite a long time, I hung up. read more

This location literally always has a ridiculous wait time, they never have food prepped or any sense of organization at all. Truly horrible

I wanted 4 pot pies, but they only had 1. This place is ghetto............................................................................................... read more

This place is terrible! Food way past discard time and overall ghetto. Terrible stomach ache after eating.

We ordered online, and when we got there they told us it would be a 40 minute wait for chicken. They offered us extra crispy thighs, and wings. We specifically said we wanted the drums and breasts. We said we would wait the 40 for the drums and breasts, when we came back they still gave us the wings and thighs. The guy at the front counter was condescending and unnecessarily rude. The guy who gave us are drinks was nice about it though. Overall horrible experience. read more

The food is always good and the drive through is accessible and fast when you're not wanting to go in and dine. Tables are clean and ready for customers to enjoy. I like the idea that the cashier will actually bring your order to your table when it's ready. The prices of daily Special " are usually amazing as compared to other similar restaurants locally! read more

They couldn't get the order right. It took 15 minutes to get the food. They claimed they were busy. There was absolutely no line in the drive thru and they couldn't even figure out who's order was what. Zero stars and max incompetence! Do not ever go!!!! Over charged for zero quality! read more

We drive from Del City to this KFC location because the customer service and the food are top-notch! We like to order the $30 meal and it feeds my family for two days. You get a bucket of chicken, 12 tender strips, a large coleslaw, 2 large mashed potatoes and gravy and a box of biscuits! They are always friendly and helpful at the drive-thru window, and our order is always hot, fresh and delicious! read more

See all

Ordered online. When I got there doors were locked and Not Open as Stated on site and door, I called and they said they were short of help and he was working on order and would bring out to car. after waiting at least 15 minutes, he brought out . And when we got where we were eating food wasn't even slightly warm, like it had been sitting for awhile , I spent close to $50. For order and not only unsatisfied with state of food, was missIng two orders, and all chicken was Original not crispy. I tried to call to complain and No One Answered Phone. I nor any of my family or friends will be going back. Should have At Least put sign on door saying CLOSED DUE TO NO HELP.. If I could give *0* Stars I would. VERY DISSAPOINTING FOR A FAMILY DINNER NOT FIT TO EAT. read more

I ordered 12 piece chicken,all I get is 10.thats not really nice.next time double check please.very disappointed

Julie was so pleasant & helpful taking our order & while we paid. The food was just OK, but having such personable service makes a huge difference. read more

I wish I had read the reviews before stopping at this KFC. They aren't wrong. Worst customer service ever. I'm easygoing when it comes to fast food. But I don't tolerate being yelled at over their speaker. After asking for clarification as to why they didn't have any chicken ready a 4:50pm, the manager took the mic away from clerk and screamed at me, and proceeded to tell me "he has a deep voice." Wow. One review was spot on.... I think Joe Pesci does manage the place. read more

Was yelled at by the so called mgr Jade to GET OUT OF HER LINE because she didn't know how to apply the online coupon I showed her. I have NEVER been treated badly in my 64 years! She acted like she would harm me if I didn't move my car when I asked to speak to her mgr! read more

Non-existent customer service in the drive through. Store locked, can't go in to order, must go through drive through. Asked for a bucket of thighs and legs. Man came on and rudely told us "there are no buckets for thighs and legs". We've been going to KFC for years. The store on 29th is just as bad. We're switching from KFC to Popeye or another chicken place with people who want to make me feel wanted as a customer. read more

Literally the window service was so rude. We just drove off. If you don't like your job quit.... There is not reason to have attitude about a customer asking a simple question about NEW items your YOUR menu. read more

Went through the drive thru and when I got to the window I was cussed out by the cook/manager be because I asked to substitute the thighs for wings. I was told that they couldn't do that and I said I always get lt substituted. The guy said well you don't now. I said that's BS. The man said you can get the F_ _ k out of here. So I said well F you back and I told him I would never use KFC again! I will never use KFC and will tell everyone I know about the sorry service and to go to Church's Chicken it's better anyway! read more

The staff was really nice and and got my order super quick. They were fast and polite.

Ok location but every time that I go to this location they always forget something in the bag. The customer service is ok but they always take a while with the order. I've been to better KFCs out there and have got my food way faster. read more

KFC Case # 00707449 I want to be sure you understand what occurred to me in your Midwest city Oklahoma stores. Order taker was rude and not helpful to me a 74 year old disabled veteran who was just having trouble reading the sign board with the sun in his eyes. I recently had three retina surgeries on my left eye. I have 20/20 in the right eye. It was around 2:15 in the afternoon. The sun was blinding...and I could not read the menu board. I wanted the chicken sandwich box which I ordered at that restaurant several times in the last three months. I knew I didn't want Mac n cheese, and I wanted a drink that was advertised on a sign as you entered the drive thru. When it was my turn to order (I was the sole vehicle in line); I began asking several questions about drinks and sides. I wasn't sure what the side substitutes were, and I couldn't remember the name of the drink I liked. The attendant was clearly getting frustrated with me and started using a tone. After indicating several times "I couldn't see the sign" which he kept telling me where to look on the sign...at one point I said "don't get huffy with me, do you want me to leave?" He said yes, leave, get your ass on up the street. Sadly this occurred on Veterans Day. So I went up the street to a Sonic. When I got home I looked at yelp to see if there were any complaints. There were. Previous yelp complaints were about similar and obviously haven't done much good so I called your corporate. So I followed up my call to corporate with an email. It I did no5 explain the incident in the email. Bottom line...you have a problem with staff at that store that needs your attention. Please don't blow this off. Thank you in advance for your concern. read more

Worst customer service ever! I just asked for my gravy on the side of my mashed potatoes and they've done it for me plenty of times, but a horrible man came on the drive through speaker and told me that they couldn't put the gravy on the side and when I said I was willing to pay more if that would help he called me stupid and said he didn't want to have to have to say no a third time! He was very scary and I will never go back to this location. He should be fired for yelling at customers and calling them names. I see why there is never a line at this store. read more

Shout out to the KFC Crew working today! It was my nephews birthday - so I did an online order for 3 16pc fam meals! When I got there - everything was neatly packed. The team also said I'm sorry but we are short 4 biscuits and offered options- I appreciate the honesty, and the solutions! Our birthday party is now complete! Thank you for serving with a smile and a great attitude! read more

When I was handed my meal, I specifically asked if they put in the eating utensils. The lady said "yes". I parked across the street to eat my meal, and no eating utensil. I had to drive back through and ask for something to eat my meal with. I also did not get a receipt for my meal. I feel like I was overcharged. I would NEVER go back to the KFC on Douglas Blvd in Midwest City, OK. Service is terrible!! read more

Nastiest LFC I've ever been to. Chicken was burnt like if they cooked it 3 times our sodas were completely flat. Service was rude and pushy, food did not look appealing. Dirty containers like if there hands have gravy and they're just grabbing everything. Just a terrible place to eat I wasted 20$ I didn't eat my food definitely won't be going back and recommend not going. I think they should fire all the workers tear the place down and build something els‍ read more

Rude as hell we asked for legs and thighs in the bucket and she very rudely told us no. You could have been nice. Also apparently math is hard read more

Never have anything ready. Always have to wait for something. They never have grilled...always an excuse. Then the order is not even correct. read more

MADE ME SICK We have been here before. Service is always slow. I went in for the first time today. It was a weird layout and the place smelled bad (like human body odor bad). The lady in front of us got snippy with the cashier making sure her chicken was not burnt because it allegedly was last time. My husband and I thought she was being picky. I got home with my food and realized she was not joking. My chicken was so overcooked that the meat pulled off the bone completely on half the leg. I blew it off as my bad for not checking. Well...it made me sick. The grease was weird because of being burnt and upset my stomach. I'm laying in bed completely nauseous now. read more

I had a great experience. Soon as I pulled into the drive through to make my order a man greeted me with upbeat personality and that made me smile. When I arrived to the window they were positive, smiling and it only took 2 min. To order and get my food. This is officially my favorite KFC. And the food tasted great! read more

Im officially done with KFC. We ordered the Georgia Gold Honey Mustard & Nashville Hot strips costing $15.00. I can say that was the worst thing Ive ever eaten. They took chicken strips dripping with oil and covered it with what looked like a powdery substance mixed with water to make the "Honey Mustard" flavor. The first bite was the end of my fading tolerance for their food. I tossed out the chicken & tryed to get the most of my $15.00 by following it with their powdered mashed potatoes and similarly powdered biscuit. Gag. Im so done with this junk. Never again. read more

I think it's safe to say all of the KFCs in this area are horrible with their drive through service. We tried to go today as my husband wanted something. The person taking the order was really nice, but that didn't make up for how slow the service was! It shouldn't take 10-15 mins to be in line and still not get to your food. Thankfully we didn't pay as we had a baby in tow (he got fussy because of how long things were taking) and left. I guess the chicken must be awesome considering they probably go hunt, kill, clean and cook the food with how long they take. read more

Awful. Didn't have enough crispy for the family deal. The biscuits were hard as a rock and tasted old. I ordered and paid for an extra side and they didn't put it in the bag. I love 20 min away and didn't feel like driving back to town. I was the only person there how could they screw my order up. Terrible service and bad food. read more

Door opens. Smell hits. I should of turned around but a very friendly member of staff greeted me. Everyone here was very pleasant. I arrived at about 1100am. So just as they were opening. One table out of the dozen or so there was occupied. I looked at all the numerous options on their new menu and chose the 3 strip lunch meal with an ice tea. While waiting I visited the bathroom and it was very gross. They had separate ones marked men and women's. I wondered if I had gone in to the men's because the seat was left up as though they had just cleaned it but it was far from clean. The floor was covered in muck and trash. The sink and mirror were filthy. The toilet paper holder was broken and worst of all, like I said IT STUNK. It stunk like the OKC Zoo. I'm not exaggerating either. No matter where I went in the place, the smell was there.....and I know what you're thinking.....it wasn't me lmao. I exited and grabbed my tea. The drink station had water and ice everywhere. Packets of various salt/pepper/sugar etc. were thrown around amongst the trash. I found their secret stash of sweet and low. They had 4, I needed three. Obviously it was old or had gotten wet because as anyone who uses sweet and low knows its a pain in the ass when it comes out clumpy. I peeked around the other corner of the establishment and really took it all in. The floor was obviously filthy. The majority of the empty tables covered in crumbs and grease. The legs of the tables look as though they had been dipped in a greasy fryer. Black goo and funk all over them. The smell is still very much present. Overall, the staff was the only positive. The filth of the place makes me wonder how it stays open. When the parts of the restaurant that are open to the customer are this disturbing, what does that tell us about the kitchen that were not allowed? Will not return. read more

See all

I went thru the drive thru at the KFC 3820 S Douglas, Midwest city. I ordered a NO. 5, "what I usually order" driving away I realized I'd gotten two old pieces of chicken and a biscuit. No side dish, no drink, no cookie - which all comes with a No. 5. also, no receipt. With tax I paid over six dollars. I realized I'd been in a hurry and got ripped off. Being no receipt, I think the guy at the window was smiling over the 6$ he just pocketed read more

Corporate needs to seriously pay this location a visit. I rarely stop here but when I do the service is awful and the order is usually wrong. Stopped in today and the sales manager acted as if I was a inconvenience to him. read more

Attempted to order grilled chicken & the "grilled oven is broke & we're waiting on a part", tried to order a pot pie & "part of the ingredients are still thawing", finally ordered a Doublicious sandwich & then after I had already paid was told "it's a 6 minute wait on filets so we're going to make it with strips". Seriously?!? Not to mention, this was during the dinner service time where they should have everything prepped & ready to go ahead of time. read more

This place is ghetto. It's always dirty and slow. My great great grandmother could run a 5k by the time I get my food.