Dirty disgusting rat hoLE. The place is filthy. I mean filthy. No one cleans the tables. Came in today at 1pm. Stood at the counter for a few mins to get recognized. They do NOT give you a tray if you eat in so that is pretty disgusting. Tables were dirty and sticky. Probably from the rush they had earlier. No rush now so why not clean this mess up?? The chicken was dried out and disgusting. I threw out the sad dried out breast. The potato wedges were so old they were like biting into a cracker. Another item for the garbage bin. The only saving grace were the two tacos. For $10 I can do better across the street or down the road. Never again. Clean this filthy place up. read more

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Not sure why the horrible reviews. It's fast food. I just went to the drive through for 2 chicken sandwiches. Service was quick and the sandwiches were good! read more

Not only did they mess up 1 or 2 things with our order, but they messed up the entire order part of it we did not receive and what we did receive was screwed up. I called and was told by the manger Megan to come back in and she will see what she can do. I told her to just refund my card for what we did not receive, itnot possible for me to drive back there. I was told again that there was nothing she can do and to file a dispute with my credit card company and then was hung up on. read more

A KFC/taco bell location. Nice dining room. Drive thu window can be slow at busy times, standard KFC food. read more

I just say blah to this place it sucks ass, hell it might taste better to suck ass, everything was cold, they forgot stuff, and the soda tasted like just carbonated water. They have lost my service. read more

KFC - Fast Food Near Me - Lockport, Illinois

Yikes. This place is messy! The employees are nice and courteous but everything is sticky, wet, and covered in soda. No one is seen cleaning. Food came out quickly -- that's why they get a two star instead of one. Food was not fresh either. You can tell it was sitting out for a while. The bathrooms were also filthy. Not impressed with this location. read more

HORRIBLE service!! Phoned in an order at 11:30 am. Was told to pick it up in half an hour. Got to the place at noon.... went through drive there and paid. We were told to pull around building and they would bring it right out. 20 min later we went in to get the order. Still waited another 25 min inside. 1 hour and 15 min to get order ready!!! Ridiculous. Will never use this location again. read more

Drove here after Orland Park KFC manager rudely told us we'd have at least a 40 minute wait for our order. They only had a couple people in their dining room and I observed one of them returning food they were not happy with. The order was for three twelve piece dinners but manager said that it should have been called in as it was a catering size order. When we arrived at the Lockport location I could see a number of cars in the drive up and wondered if the same thing would happen. Walked in and a very pleasant,I believe manager,said it could take 30 minutes but our order was ready in 15 minutes. Crew was courteous and efficient and food was all there as ordered. Lockport location is also a Taco Bell unlike the Orland KFC. In the future when going for KFC we'll drive to Lockport. read more

They messed up my order I'm not gonna lie had to go all the way back after I got home. I didn't check the bag only because the lady assured me it's all in there twice so I foolishly beloved her when I came back the manager was very nice and helped me out and didn't cause me any trouble so I appreciate that nice manager read more

I think people fail to realize that the chicken they are getting here and the meals are made to order, it takes time. I know coming here and going into the drive thru is gonna cost me 20 minutes. Inside is much faster. From the Taco Bell items to the KFC everything is always hot, fresh and good. They have a huge menu and deliver it every time. They have good deals and of course it is processed food, but it's served to me hot fresh. Taken that into consideration it is great option for dinner. read more

Went there on several occasions. I was told they ran out of chicken. Now, I see they are only open until 3pm? Think I'll go to Browns in town. read more

I haven't had kfc in probably a decade, now I remember why. I saw an ad for the Famous Bowl, looked interesting so I wanted to try it. I came here right after they opened for the day. The employees where involved in some kind of drama amongst themselves over their headsets. The cashier was visibly upset. I ordered my items, never got a receipt. When I got home I noticed I on my credit card was charged $12 instead of $9. The Famous Bowl was like soup. The mashed potatoes were basically water. It was cold, and of the 4 small pieces of chicken in it 2 were solid breading. I honestly don't know who eats here. It was beyond disappointing. If you want chicken, go to Jewel's deli across the street, it's cheaper and significantly better! read more

KFC is chicken and chicken is chicken KFC is average not the best chicken but what makes me only rate it 3 stars is because it is so dirty in there. Overall the only thing that is bad is the dirty ness to food is good and it's just dirty. read more

Not sure why I return to this location as the service is just god awful. Apparently this is a breast/wing meal with green beans. I should know better by now to open everything and check it in front of them. And don't bother calling the location, no one answers the phone. Even tried to message Corp through their website, never got a response. Thank you for caring. Zero stars if it was possible. read more

KFC - Fast Food Near Me - Lockport, Illinois

Worst customer service ever at a KFC/Taco Bell! I don't even know how in the world they continue to stay in business. The food is the only thing good about this place. Every time I went in there, everywhere there was a mess - bathroom, tables, floor, kitchen area, etc. - EVERYTHING! Last time that my family got food from there, we (as usual) had a whole meal missing from our order. To add to that, a LIVE spider was crawling all over my brother's food in the bag. My mom went back to get the missing meal and also get my brother's meal redone, and the workers, even the MANAGER, acted like they didn't want to correct THEIR mistake. When she told them about the spider, they didn't believe her, and one of the workers, when they got the food ready, just plopped the food on the counter in an upset manner. You want good reviews and more customers....*excuse me* MORE MONEY - then start acting like it! read more

It took over 7 mins for a taco and 2crunchwrap sumpremes! When we finally got our food, it was barely warm and the taco had less than a teaspoon of meat on it! Awful!!! This is the third time I have experienced under filled tacos or burritos from this location. There are more and more restaurant options in Lockport, Don't waste your money or your time here!!! read more

KFC - Time I ordered, 1:32. Time my food arrived 1:39 ‍ - Fast Food Near Me - Lockport, Illinois

I have to say, every time in the past this location was not good. I went on Thursday night and it was fast, efficient and first time ever I didn't have to pull around and wait for my food in the lot. Good job read more

We ordered 20 pc got 7 and order Half original half extra crispy and we only got 70 pieces of extra crispy that was extremely old and hard as a rock read more

KFC - Fast Food Near Me - Lockport, Illinois

Really good food. Everything was fresh. Love the mashed potatoes and gravy. One of the best KFC's I've ever eaten from. Popcorn chicken was AMAZING. I posted this before I opened the bag. We ordered 2 sauces and got none of them. How are you supposed to eat chicken w/o sauce. Are you kidding me KFC read more

I came through the drive through like a half hour before they closed, all of the workers were very nice. Working in fast food can be rough but everyone working here was in good spirits and smiling. The food was very good as well but the service was what made this experience really stand out to me. read more

Went to this KFC in August. Came home to open the bag with a pair of used gloves on top of my food. Disgusting and utterly grossed out especially during this COVID pandemic. Called headquarters twice to get my money back and put in a complaint. Still havent gotten my refund! read more

Very poor customer service waiting for 5 minutes to order. Totally ignored. The product is what it is and only reason we come here. 230 in the afternoon shouldn't have to wait at the counter that long. And tables are dirty and sticky. Soda machine a mess. Floor covered in food crumbs. And 2 orders in front of me not correct. Also out of product. Live mas? Live waiting. read more

Sitting for over 10 minutes just to order with 2 cars in front of me -- then I ordered and sat another 20 minutes to get my food. Food is good but the wait is ridiculous! These managers need to be prepared for a dinner rush. And if you are KFC, you really should have enough chicken to fill an 8 piece order of extra crispy with out asking the customer if it's ok if you get some original or it will be another 20 minute wait. Going to Browns next time read more

Wow 26 min to get my food in drive through. Really? And order was wrong. Go figure. Most of the time it's like this. Can we get better service? read more

Worst service the employees don't care about their jobs at all. Food is greasy and not even battered. The Taco Bell part is even worse. I gave this place try after try and they consistently fail. And not once has my order ever been right when I use the drive through. read more

30 mins waiting for food. Half my order sat on the counter over 15 mins to go cold. Staff was completely rude when I questioned the wait time for my order. My order was for only 2 people also. I ended up asking to be refunded after it had been over 30 mins. I should have known that the experience was going to be bad when the girl couldn't ring up my order, they were out of 2 of the 3 signature drinks, and had no receipt paper. read more

Had dinner at KFC took at least 5 minutes to figure out the large menu inside. Very confusing. Not many chicken sandwiches (actually only 1 type). What happened to original, crispy, etc. don't even want to start on the Taco Bell side read more

They charged me for Mac & cheese and 2 biscuits and then proceeded to tell me they did not have any of it. Rude service, continued to tell us we all needed to go orders even though they were still open for 20 minutes. Bogus as hell. They only get one star because they were listening to tangled which is a great Disney movie in my opinion. read more

This is the second time I ordered the chicken tenders, I was assured by the manager the last time the strip should be large and regular size. Once agsin, not true... when I said something they wanted to give me more. I declined.... the ones I had were well over done, almost burnt. I will never go there again..for the price it's too much. Whatever happened to the good old days when you got your money's worth and it was good to eat too. Please shut your doors and move on.... read more

I read all the poor reviews and that was just not my experience. Was greeted by a very friendly upbeat cashier named Leo. My order was taken care of quickly and correctly. The food was fresh and the restaurant was clean. They seemed to manage handing both KFC and Taco Bell just fine. I am only commenting on my one visit. But this has been one of the more pleasant visits to a KFC in recent memory. Leo was also walking the room clearing tables asking if people needed a bag for leftovers. read more

Like most other reviews, our experience with KFC/ Taco Bell in Lockport has never been very good. They consistently screw up orders and leave stuff out/ off the order that you placed, food can be really bad at times, they NEVER seem to have any chicken when you want it, and claim they cannot make any more, revolving door of employees and managers - none of whom ever seem to give a crap about anything. Aslo, the employees/ managers can be VERY rude when you have an issue (which will be every time you go there). Horrible!! read more

If I could rate this with negative stars I would. This is the worst kfc I have ever had. The handed me a paper bag in the drive thru filled with food and as the girl shoved it at me it ripped open in my new car with gravy from the bowl and burritos all down between the set and door and down my clothes. This is the worst store possible. Then to hand insult to injury the manager handed me 20 dollars to get the interior cleaned. I am complaining to corporate read more

Beware! If part of customer service, is being spoken to rudely, use of obscenities by "store management" KFC should get 5 stars. As I pulled up KFC 159th street on Yelp, no surprise they only have one star. This should have been a simple drive thru run; the food was not ready,I had to wait, no sauces offered, nor was I asked what I would like; came home with a big order for the family....we had to scrounge for BBQ sauce, honey mustard, whatever could be found in the fridge. This should not be a big deal, but after a long day and waiting for the food to be ready, I called. The supervisor Amber, who later said she was the manager, then the store manager and then the store owner was rude, sarcastic, started to laugh a few times through the conversation....I had to ask several times, who do I contact ? before she gave me the phone number to corporate...by then she was a co owner...! Amber told me the store did nothing wrong, I should have asked for sauce and finally used an obscenity as we hung up. She never apologized once, and made it out to be the customers fault. My husband said to me, "I never go to KFC in Lockport, because they have never gotten an order correct" I am now a believer. Also I had a vantage point of watching staff adjust their uniforms, scratch their heads, pick things up off the floor, and never change their gloves. Gross... read more