I ordered mashed potatoes and gravy. The gravy they serve is brown gravy and I don't like brown gravy.

I don't know if they gave us someone else's order or what but we didn't get anything we ordered. They didn't even bother to confirm what was in the bag when they handed it to us at the drive-through. this is not the first time this has happened. read more

We got 2 of the 10 dollar bucket special.. We were greeted at the drive thru with "Welcome to My KFC!." When asked if we could buy two, the answer was "You sure can"!Staff was upbeat, friendly and helpful! Food is good too!Thanks!!! Tuesday afternoon today. read more

I ordered a 2 piece dinner on 1-23-26 at 12:20 pm. They only had one piece original recipe so they gave me one of each kind. Both were very dry. There is no way they were cooked that day. Maybe not the previous day. I have been eating KFC for over 50 years. It has never been as bad as what I got that day. The mac & cheese was half full. The soda tasted like carbonation. I now know why they never have a line at the drive thru. STAY AWAY FROM THE KFC IN LEE SUMMIT. read more

Well, I was all set to write a bad review of my experience with this KFC location, but everybody beat me to it. I even filled out the survey at kfclistens.com and was ignored there too. Please avoid this restaurant. You will end up getting crappy service, incorrect orders and a staff that doesn't want to be there. If I were the manager of this store I would be ashamed and embarrassed. I guess this is a testament to KFC's hiring practices. Subpar food, subpar personnel, for a subpar company! Too bad I cannot give a zero rating because that is what they deserve. read more

If I could give 0 I would my delivery driver waited for over 40 minutes watching them stand around and not do anything all the food I got was old didn't get the extra sauce I paid for and they claimed to not have any tenders also didn't get the fries that I ordered will not be ordering again higher management needs to come in and do something because that is ridiculous read more

Ordered Famous Bowl. Not as I remembered. Chicken different and little breading. Not as tasty. Hardly any cheese. Potatoes and gravy were fine. Less product. Don't think I will get it again . Used to be my favorite. read more

how are you gonna be closed down and not have anything posted anywhere that's just Bad service. your drive-through absolutely sucks potholes literally everywhere. I'm gonna blow a tire trying to get my goddamn food. not to mention way too expensive. never going here again. read more

0 stars the worse service! The portions are horrible go there if you need a good clean out!

I used to go here and appreciated that they gave discounts to seniors and veterans. Then they took those away. As a senior veteran myself, I took that as a slap in the face. After a couple of years I swallowed my pride and decided that if they needed my extra 20 cents that badly I'd give them another try. The last 5 times I went there. . .Four of those times, while I was standing waiting for my food, either they gave somebody the wrong order or somebody walked in that had looked at their to-go order when they got home and it was wrong. I kept coming back because at least they got my order right. However, the fifth time, after I got home and ate my dinner, I had violent diarrhea for 3 days. I've learned my lesson and won't go back. Absolutely not one single good thing to say about this business. read more

I used to love KFC! The chicken was great, their coleslaw was the best. My significant and I went last Sunday and boy was I saddened! The restaurant was dirty, service was slow and the food! OMG My fav chicken was so greasy! I could hardly eat it. The coleslaw was still good but the biscuits were dry, no butter offered. The tables hadn't been wiped off, grease and food particles everywhere. I am done! read more

This is the third time this KFC has ripped me off! Each time they either get the order wrong or the food is clearly not fresh. This time I ordered two of the 12 piece chicken nugget meals. Both orders only had 9 nuggets and they were very small. I know this because I got the same meal at the KFC in Raymore/Belton and there were actually TWELVE nuggets in the TWELVE piece meal...and they were twice the size of the nuggets in Lee's Summit, plus they were hot, fresh, and juicy as you would expect them to be. Strike THREE Lee's Summit KFC! I am DONE with your nonsense! read more

It's too bad this is the only location in Lee's Summit. If I could give a half or zero stars I would. This is the worse location I have ever been to in America. California, Nevada, Michigan, and Florida are some of the other states I can think I've frequented. This one is just so bad when it comes to service. Ridiculous wait times on orders that were even ordered ahead. Plenty of employees just not good results. read more

Food comes out cold and a long wait with no one even in line, they are rude. Would not recommend.

I ordered 18 pieces with 4 sides and 2 spicy sandwiches was 61.00. I told her krispy she gives me original. Very pissed off now I have to eat it. I should've went to wings stop or Gus. Never will go back after 24 years eating there. I called like 6 times no answer. It wasn't even 18 pieces. So when I got someone on the phone she was rude said she was a manager. She called me stupid hung up the phone. Food was horrible 2 pieces were little round balls. I don't know why this place is still in business never no cars in parking lot. read more

If I could have rated this business any lower I would have. Non the less I have given this business/company serveral opportunities to earn my business and respect to no unveil they have disappointed me on all but one occasion. Tonight was again one of those visits I wish that my family and I would have gone somewhere, anywhere else for dinner. Let's start with we placed our order on line as my son was going to pick it up on his way home from work. When we placed our order we were given a time to pick it up, my son arrived around the time we were told our order would be ready. He was greeted and told that the order wasn't ready and if we wanted the extra crispy chicken we ordered he would have to wait another 30 minutes or he could except original recipe Instead. My wife doesn't like original recipe but was willing to take it but at a discount. The manager (Abby) she spoke with was not professional at all and replied "No" she said that we could either wait 30 more minutes on the extra crispy or except the original recipe no apologies just take it or leave it. She proceeded to tell us that "WE" needed to understand that we placed our order at dinner rush time and they were extremely busy. Well no dah! I feel that we gave them plenty of time to fill our order and if they are that busy at dinner rush that they are unable to take care of their customers STOP TAKING CUSTOMERS. Anyway we will never give this KFC on Rice Rd. and 291 in front of HyVee our business again. Abby is not very good at her job and is a poor example of your management in your establishment. She was rude and not at all concerned about resolving our problem. As for KFC the Company their corporate customer service was just about as interested in our poor service as Abby was "Go figure right" read more

Hungry for wings and fries for Super Bowl. We got HORRIBLE food here. French fries obviously not freshly cooked. Hard, greasy tasting. Wings were not freshly cooked either. Waste of money. Won't go back here. read more

The service at the Lee's Summit KFC is AWFUL! Lobby was closed on Sunday, September 17th, 2023, what, are we back in the COVID era, so had to go thru the drive thru at 11am, and they would not take my order because I wanted the 16 piece chicken meal, told me that it was a 25 minute wait, and refused to let me pay and come back to pick it up. Went back through the drive thru after the requested 25 minute wait, and was told that it would be another 25 minute wait. I will never go back to the LS KFC ever again and will tell everyone that I know how horrible their service is!!! read more

This place is a joke....waited 10 minutes, only one there. Drove off they forgot silverware, no butter, coke was watery. The bisquits are half the normal size the two pieces of chicken were very small and slimy. The slaw was flavorless, mashed potatoes were ok. The grease ball running the window was rude. Ive been eating kfc for over 40 years....NEVER AGAIN....12 dollars and change a total ripoff. Setting here hoping i dont get sick. This country is doomed read more

Lee's Summit Mo location Is horrible. Should be closed. I wish i had checked yelp before going. Went at 8pm got home and chicken was old and rubbery. Had been sitting in the warmer for hours. Too far to drive back. Called and Gavin was cool. Said he would replace it. Went back in the next day took chicken in a gallon baggie and so he could see the darkness of the bones and how rubbery the chicken was. He refused to refund it. They are serving old chicken. They had no biscuits cooked and tried to give me Cookies instead. I opted to wait for the biscuits. So they were fresh. I'm like nobody wants cookies instead of biscuits with this chicken. Now i realize they didn't want me to sit out their And taste the chicken. It was horrible. But since the guy was cool on the phone, i didn't trip on taking it back the same night. Well i disputed the charge since i left the chicken in his possession. read more

Is there any possibility that Yelp would provide the option for half a star or no star? Because this restaurant is the best example of bottom barrel service. Let me put it to you this way, I've been to Go-Chicken-Go off of Troost and have received better service. The reviewer who gave this 5 out of 5 stars before this one must be related to the manager or owner. My husband and I both came in last night for 8 piece chicken, and as always it's a musty smelly place. I doubt they clean their exhaust fans well, if at all. The customers appeared as if they had been waiting for a while. Needless-to-say, I gave the man whom I had no idea at the time was the manager (more on that later) my coupon, and he took it and tossed it under the register, and left without ringing up my order. I waited and he later came back with a bucket, and I saw him put biscuits inside the bucket that normally gets the chicken. I asked him for two breasts, two thighs, and four legs. He asked me if wanted original, at first I had said yes, but then I said "crispy". He told me that I would have to wait 15 minutes for the chicken because they didn't have any available. Then another employee told him that there was some in the case, apparently this man helping me didn't know. I thought he was new. Then he puts the chicken in there and I have no idea how he had taken the biscuits out and put the chicken inside. After he had everything in a bag he rung it up. As we walked outside, my husband mentioned that he believed we had got our order before another man who had been waiting for his bucket. I believe that we had received his. Anyhow, when we got home the chicken appeared burnt and it wasn't the crispy recipe.We also had 5 legs and only one thigh. The potatoes that I had received were old and it appeared like it had a thick layer of dried crust along the edges. I would guess that the potatoes hadn't been stirred for a while. I drove back, unhappily and ready to complain. When I asked for the manager, guess who approached the counter? He didn't apologize for the inconvenience, but merely said, "You wanted crispy?" and I said "Yes, I was ready to wait for it, if it had only taken 15 minutes to cook." Anyhow, he tossed the bucket I brought back and quickly filled a new bucket, and handed it to me and walked away. I asked him to come back to the counter because I wanted to say something. I asked him if he had heard about Yelp, and he had told me no. I can't imagine how any business functions without knowing about Yelp. Anyhow, I told him that I would leave a review here and call their corporate office. He simply shrugged his shoulders like he didn't care. You see it's a wonderful thing when places want to ignore reviews such as Yelp and or believe they will be okay with lousy service because most people don't write or complain anymore, but it's the wonderful place such as Yelp and the few people on here who care to voice their experience so that others don't waste their time in places with lousy and careless service. read more

Just paid $27 for 12 pieces of chicken at this KFC, and picked it up in the drive through. I would have returned the food if I didn't live so far away. When I opened the chicken at home all 12 pieces were visibly way over cooked. They would not have given this chicken to a dine in customer, as they know they would have had an instant complaint. So they pushed this burnt chicken off on a drive through customer. read more

Open for takeout during Covid-19 pandemic through drive through. Also delivered a meal to home. Food was good, and as ordered. Satisfied with service. Two separate sites very near home. I once visited a site and inside seemed that it had not been swept recently. Overall usually a very dependably good restaurant. read more

Regarding the 8 pieces for $10 deal available through the app, be advised that the pieces, while still the same recipe and everything, are actually smaller than normal, so by weight they are still maintaining their profit margin. read more

If it wasn't for my 7y/o son who likes to eat here, I would never give this guy another dime!! We would go there often, up until the manager was completely rude to me in the drive thru. This particular day I put in my order at the speaker box and was told there would be a 12min wait on chicken...ok, that's fine we'll wait. I pulled to the window, paid, & got my lemonade. I asked the guy (not the mgr) if I could get a large water with my order (mind you this was middle of hot Summer, and I just needed hydration to avoid overheating in the hot sun or any other health concerns due to heat). He said sure no problem and next thing I know the manager comes to the window to override his response! I was told I would have to pay full price for a large cup of filtered water out of the fountain machine! I asked if the water could be complimentary since I had to wait in the heat for the chicken...he insisted I pay for the water! I cancelled my order and never returned! My son begs to go back and says things like, "maybe the rude guy doesn't work there anymore!" Well that is my hope, but sounds as if he's still around! & let me note, I have returned chicken here in the past because it was not done!! The skin was mushy and doughy instead of crispy! Do not spend $$ here!!!! read more

Slow service. I was served old chicken thru the drive thru. No dine in even though restrictions have been lifted. Eat elsewhere and enjoy a good meal with quality service. read more

KFC - Dark, cold, old, chicken. Not fresh. - Chicken Wings Near Me - Lees Summit, Missouri

The worst service ever. I just left after waiting 10 minutes at the counter while employees, talked, laughed and joked while walking past the counter like no one was there. As the line grew we were all still ignored. I walked out. Why are they so bad? Because they have no competition. KFC is the only chicken restaurant in lees summit. I'm done. I'm driving to Independence to get good chicken and good service. If you want your monies worth and good service, Do Not go to KFC in Lee's Summit Missouri. One more lost customer . read more

Would give zero stars if I could ... arrived just before 7 PM .. asked how late the buffet was open. Told until 8. Sounded great! Paid $9.16 ... was told they would give me chicken out of the oven because it was fresher. Well when I got to the buffet ... NONE of it was fresher! I ended up with two legs, a few pieces of breaded okra (that was obviously hours old), and a small spoon of corn that was in the juicy spot of the pan. Everything else was empty or dried beyond being edible. Seriously I wouldn't even feed this stuff to my dog and he loves scraps. A huge waste of time after I'm exhausted from a 13 hour work day and even larger waste of money, don't waste your time or your money and stop here! read more

We just went to the KFC in Lee's Summit. It was the filthiest restaurant I have ever seen! Every table was dirty. The floor, drink area, and buffet were all dirty. The shift manager could only make excuses, and at one point, the employees in the grill area sounded like they were arguing. The service was slow and the food was not fresh. The shift manager definitely was not in control of that restaurant. I don't think I'll be going back. read more

Picked up some food the other day and it was perfectly cooked. I haven't eaten that well if a minute.

I couldn't give zero stars or I would have. Once again, the meals were wrong going through the drive through. Their standard reply is bring it back and we will fix it. I live across town and that is a huge inconvenience. During the last visit they took my name for a replacement order next time. This time the owner says they don't take names (well someone asked for mine) and wanted to see the previous receipt. Of course I didn't have it, so no luck. The owner didn't care and just about called me a liar. I recommend finding another location that cares about their business and customers. read more

Didn't get what I ordered for second time in a row, first time thought was a mistake now know it's incompetency. First ordered Big Box with two thighs and drum stick, got two wings and drum stick. Didn't have biscuits, couldn't get potato wedges, although listed on menu. Food was cold and hard. Will not attempt again as service is poor and can't get what ordered. read more

Every. Single. Time. I come. The wait is long. 10 people working and the buffet is never tended to. I come bc my son loves it but can you seriously keep and eye on your buffet please? Like maybe have chicken on it. 10 out of 10 times the buffet is bare and dry. Come on!!! read more

My nephew went to this location and ordered a pot pie for 5 dollars. He looked at his bank account. and he saw he had been charged 55 dollars. He called them and they told him they would not refund his money with out his receipt. He told them their drawer should show 50 dollars over. Still no refund. My bank is going to refund the money and handle the matter. Will not be returning to this KFC. Also who keeps a receipt for a 5 dollar pot pie$ read more

There should be a MINUS 5stars. This KFC is horrible. But, being the only chicken place in town, the husband wanted chicken. The last time we got chicken from this place we were shorted one if our sides and ALL EIGHT biscuits. I'm thinking, it's the start of a pandemic people are having trouble.... cut them some slack. We spend over $50.00 to get everyone's favorite sides. So when we were also shorted the sides I was upset. But didn't bother with it because it was my favorite side. Fast forward 6 months. Ordered the 16 piece meal. Picked the four sides and added an extra side. Even mentioned the 8 biscuits that we were shorted last time. Again over 50.00, but planned on having left overs. Start unloading the sacks, and you guessed it stuff was missing. Again, NO biscuits. One SIDE missing, and NO GRAVY for the mashed potatoes. This prompted me to actually count the pieces of chicken and you guessed it we were shorted on the chicken too. When I called the person in the phone knew right away they hadn't put everything in our order. She blamed it in the "kids" working. But even First graders can count to 16, do....not sure how she figured that as an excuse. She offered to LET me come get the rest of my order. But being across town it wasn't an option. She then took my name and said "maybe" they would give me a free meal the next time I ordered. "It's best to come in to make sure you get your order correct." Um NOPE, I can't trust your store to get a drive through order correct certainly not coming into a store FULL of people during a pandemic and trust that you have followed protocols. Won't be back. read more

I ordered chicken strip and fries and 2 piece chicken meal. The order was ready when I got to the window to pay. There was only 1 car in front of me. I ordered at 4:15 pm. they did not have to cook it. It had been cooked a long time ago. Chicken strips were TOUGH COLD and OLD. That's why they had the bag ready when I pulled up there. That's why. I had not been there for over a year. Thought I'd try them again. Now I will never go to the kfc in Lee's Summit again. I could not eat it. read more

This location should really train their employees on customer service. I've visited this location a handful of times and every time I experience the rudest employees working the drive thru. Again today at 3:44pm the young lady working the drive thru was absolutely awful, I sat in the line for 5 min waiting for her to acknowledge me and she never did. I had to place my order at the window. When I asked her if the speaker box was broke and she caught an attitude with me... saying "No, I said hold on". Absolutely no common courtesy at all. When I told her well I didn't hearing you say that in the 5 mins I was waiting, she just stared at me like you didn't understand the words coming out of my mouth. The whole time I was waiting the 5 cars behind me, drove off or went next door. As a franchise, individuals like her, who are extremely unpleasant and run customers off shouldn't be there. If I could give this location negative stars I would, your employees are hurting your business. read more

By far, best KFC in the area. Great food, made fresh. The service was amazing and the facilities were very clean. So nice to see the improvements and changes they brought into 2018. read more

it was TRASH, served old chicken picked through it showed manager the chicken in person and had receipt and still didn't want to give me another bucket fresh read more

I ordered $35 in food and when I got home the order wasn't right. The amount of chicken was wrong. The side dishes was wrong. But they took my money without any trouble. They always always get my order wrong. Will not go there again! read more