It has been many years since I went to KFC although I love their chicken. The reviews on this site are overwhelmingly negative. I don't understand why. I have bought takeout twice in the last three weeks and the chicken has been hot, amazingly tasty and the restaurant is clean. The servers are friendly and efficient. Glad to be back! read more

Great experience ordering from KFC! I had more than one bag, and the young man at the counter went out of his way to help me carry everything to my car. He was very polite, helpful, and provided excellent customer service. I really appreciated the extra effort! read more

I used the app and ordered a bucket of chicken, however the app did not say that the bucket online consisted of legs, wings, and thighs. I was expecting to have breasts in the mix and when I asked if adjustments could be made at the window they said there was nothing they could do. So I ended up paying the extra $12 or so just to add two breasts on the side. The service was not terrible. I just wish that the app would specify what comes in the bucket to prevent something like this from happening. read more

I placed a mobile order and went through the drive-through to pick it up. The people were friendly, and my order was ready on time. When I got home, my order was correct. The chicken strips were outstanding. The mashed potatoes and gravy were good. The Biscut was nice and buttery. The mac & cheese was bland, although maybe a little bit salty. The apple strudel bites were tasty, although they came across a little steamed, which was odd. Overall, with the discount I got from the app I thought the amount of food was a good value read more

The 2 piece chicken meal, the leg had not much meat the pot pie was dry and not much filling read more

KFC - Chicken leg - Fast Food Near Me - Citrus Heights, California

Every table in this place is filthy. The floor as well. It's 3:49 pm and there's four employees and it's not busy. I am disabled and when I went to the table to wait for my son to place our order, I had to clean off the cleanest table I could find. Every table was covered in trash or food left over. This has to be the worst managed fast food restaurant that I have ever visited. I am 66 years old and have eaten at many and this was by far the worst. The employees were joking around as if they did not have a care in the world. The manager needs to be retrained or let go. read more

This place is the worst of all employees who do not attend to you and are laughing at you about how angry you are when they delay your order and the ugliest thing is that they are paying you to do whatever they want...Don't forget KFC 7098 Auburn Blvd, Citrus Heights, CA 95621 read more

I have ordered from this KFC 3 times now through Doordash and every time there is something missing. And not small things. The receipt clearly shows everything I ordered, so it is not DD's fault. Also, the bags I received are sealed so it's not the drivers fault. The first order I was missing all 3 sides. The second order I was missing the fries for the combos and the last time I was missing 2 chicken sandwiches from the ordered combos. I don't order a ton of items, 2 or 3 combos (without drinks) max. And it's sad that I can't receive all of the items that I ordered when they are all clearly listed out on the receipt. 3 times and never more than 60% of what I ordered has been recieved. read more

Came to this location 45 minute before closings the employee said they were sold out for tonight. Very, Bad for business unfortunately.

This review has nothing to do with the food, but the customer service. This was my first time ordering from here as I wanted to try something new. I stood right by the mobile pickup area for almost 10 minutes, watching the workers while they helped people til the line was gone (this is totally fair and was not an issue) however they then proceeded to call out order after order while completely ignoring me the entire time. Not even any eye contact, an "I'll be right with you," nothing. I didn't want to be rude so I kept quiet but eventually moved directly into the middle of the counter and was still ignored. I finally gave up and had to interrupt a worker to ask if I could have my order (I saw it on the counter as soon as I walked in but it was not within reach). Please train your staff on better customer service skills. Personally, one bad experience is enough to turn me away from ordering somewhere ever again. And I have worked many years in food service. read more

This place is a joke, can't handle a small rush. Have people waiting for 20+ minutes for orders. Have some old guy waiting inside his car for just biscuits for 30 minutes. Just a waste of time and space this place is read more

By far the worst KFC in town. They are rude, slow, pardon me glacial in their customer service. I can't tell you if the food is any good IM STILL WAITING. I wont be back here, you shouldn't come here either. read more

True to there schedule of closing time and doesn't just push customers away just because it's close to closing time! Thank you for your guys's professionalism and courtesy and you guys were very nice and extremely fast. I appreciate you guys definitely deserve credit for doing a really good job. read more

Good food, good service, the place is nice inside clean and the music's not too loud.

Er is this the new crispy fried. Hi Ken? Looks like they didn't change the oil. It was soggy, oily and not crispy at all. Terrible. Disappointing. The 8 piece chicken $20 dollar fill up with two large mashed potatoes, coleslaw, gravy and 4 biscuits... I should have just stayed with my first inkling - get a rotisserie chicken. Don't know what to do with it. Just too oily to eat. Going in the trash. What a waste of 21.55. I might as well just eat my curry instant noodles. read more

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This place sucks!! They rushed us to order and then we get to the window no one is behind me! We ordered two famous bowls only. Made us park in front of the store for our food to come out. I get home and I open my famous bowl and this is what we waited for ten minutes smh ‍ literally only four pieces of popcorn chicken. Also the person taking my order definitely hates their job read more

KFC - Four pieces only - Fast Food Near Me - Citrus Heights, California

Go to Winco they have GREAT fried chicken. Kentucky Fried Chicken sucks. I don't care how much Kentucky Fried Chicken discounts their chicken it still sucks read more

What a disappointment this was. I don't often eat fast food, but I wanted to try their nuggets. As you can see, this was the quality I received. These should be called micro nuggets. I will not waste $11 at KFC again. read more

KFC - These are kfcs nuggets, and this is what you get. - Fast Food Near Me - Citrus Heights, California

walked in and waited next to the pick up area to ask for my order. took over 10 minutes for someone to even ask me if i need assistance. took over an hour for 3 tenders.. other customers also waited over 40 minutes in store despite placing orders ahead! lol terrible customer service. read more

Pretty good resturant always get my food here and it's ussaly pretty good and the staff are always super nice and always assist you fast.

I loved the service ! Great place . Great owner. If you're looking for a KCF THIS is the location!

Marissa was very sweet and understanding when I ordered. My food came to me warm and well cooked. The bathrooms are very clean and same with the whole place. read more

Daniel was such an amazing worker, helped me with my order and my food was very fresh! My go to chicken place (:

The new manager Jaylen H. Is trying to take this location and change things around, I've wrote numerous negative reviews and always asked for a call back, this is the first time I've ever got a call back in the 6 years I lived here, Jaylen genuinely wants to help take care of the customers and keep customers, it seems he's doing his best with what he has. Hopefully they keep him and he can turn this location around. read more

They charged me twice for the same meal. Went through the drive thru and ordered a chicken little meal, gave them my card and was told that it didn't go through so I paid cash. I was then told to wait in the front for my food. After about 15-20 minutes they bring my food, it wasn't even hot after waiting all that time. Then to add insult to injury I get a notification from my bank that the transaction went through. So I basically paid twice for the same less than mediocre meal.... Thanks Guys! read more

I give a zero to 1 star because they put TOO MUCH salt on the fries! They over salt the fries. Yesterday, June 4, I purchased a three piece chicken strip combo... and forgot to tell them "no salt please". You guys have the best fries, but you over salt them... don't salt. read more

8min wait = 20 min wait. Poor service. Food is what you expect with kfc though! If you want to eat here, make sure to use the app and order ahead read more

On Sunday we stopped in to try their Chicken and Waffles after hearing fans enjoying them so much they'd call their mamma to try them. I love southern food and have family with southern roots, so this is right up my alley! When it came time to order, the cashier assisting us, tho friendly had no clue what she was doing, even with who I can guess must have been the manager. It took the longest time just to place our order and I cannot tell you how many times we had to repeat what we ordered to them both. Even tho we tried to explain what the menu specifies, although the menu print was very small, I was thankful my boyfriend was their with his glasses to read it off more easily than I could. ..On to the food When our food came out, everything was correct, hot and fresh, the Chicken and Waffles themselves were very delicious with chicken tenders and tho Mrs. Butterworth's syrup isn't real maple syrup, you gotta admit, it's sweet and damn good! Do skip the butter it comes with tho, since the syrup already has it's "worth" of butter, you'll taste enough of the butteriness already, trust me! The waffle was good as well and I also added a side of green beans that were nicely seasoned and very flavorful! To drink I went with an unsweetened tea and I poured just 1 sugar packet, that's it needed, it was flavorful enough! Thank you Colonel Harland Sanders for introducing your chicken, 70+ years ago, which is now the world's most popular chicken restaurant chain specializing in homemade goodness! Since the 70's in Japan it's actually a tradition to have KFC for Christmas dinner, they even had them on airlines at one point! I would come back to try their Chicken and Waffles Sandwich, but honestly not at this location, unless they hire some more trained staff, running the front and cleaning the tables, tho I loved the vintage diner feel with the decor and seating. Especially since they have large signs up advertising their menu specials like the Chicken and Waffles, a lot of customers want to be quickly in and out when it comes to fast food and their was a large line behind us patiently waiting. In the end the meal I split with my toddler was very filling, we took the rest of the green beans to go and were very satisfied with our meal, so at least it ended on a good note! read more

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I ordered my food, went to the window and they gave me it right away. Good right?! Wrong!!! Went home to eat and it tasted like day old chicken. Biscuits were stale as well. It's like they microwaved it man. never again read more

We ordered the 8 piece Chicken Tenders Meal with (2) Large sides of Mashed Potatoes, (4) Biscuits and a Small side of Corn for $5.11?? WE RECEIVED!! 08 total BISCUITS , (4) in 1 Box and (4) in another BOX?? Our (2) Lrg. Sides of mashed Potatoes barely covered the bottom of the bowls, WE RECEIVED NO CHICKEN FOR THIS and it cost $51.00 total from Delivery? CAlifornia State Attorney General has a Consumer Complaints Unit, when you complain file a complaint with them on line. if they receive a lot of complaints they'll investigate for Consumer Fraud and bar them from doing business in California!!! read more

Great food friendly servers weather you go through drive thru or go on in chicken is always a hot as are the mashed potatoes

I find myself here again, it's a reason they stars so low. Customer service is trash! I can't make this up, I asked for them to remake my cold fries, yesterday I took a L...so today they take em back... I pull around the front, and I BS u not, they just warmed up the fries carton. Ain't no way they remade em that fast. Ain't no damn crisp to em. I probably will be a fool to go there again cause shit, I be lazy but I don't expect them to be lazy !! read more

My son and I came in for lunch today. We were greeted by Anayiah she was very friendly and courteous. Told me it would be a small wait for the wedges which was okay. Liked that she mentioned ahead of time instead of waiting forever all to find out the hard way. Nice job on her part. We both orders K6 which is 3pc tenders with 1 side, a medium drink, a biscuit and a cookie for 5 dollars. What a good deal. Chicken was crispy and tender. Wedges were hot and delicious. Biscuit fluffy and warm. I like their creamy buffalo dipping sauce so good and flavorful. Store was clean and got busy very fast today. Keeping staff on their toes. Guess everyone was ready for a late lunch at 2:50p. read more

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Made me wait in front after ordering from the drive through for 20 minutes for a simple order. The food was awful. It's fried and refried and then refried again. The corn was dry and only 1/4 of the container was filled. I hate this location. This is the last time I go there. They closed the drive through because they were short staffed during my visit. read more

This location has the most HORRIBLE service! Closes at 11 pm, and we went through the drive through at 9:35. We're told they didn't have much chicken because the cook had already gone home. Found enough items to order that they said they did have and, after paying, were told to wait in a parking spot. It is now 10:07 and we (and the other car next to us) still don't have our food. Won't be back. Ridiculous. read more

I love this location because their whole team is a vibe. They made sure I got my order right and gave me a few minutes before they got it to my vehicle....i really love this new team of people!! They are family Happy New Year 2024 read more

Just incredibly stingy. I asked for sauce for a meal I paid for. Now they're charging for the sauce. Clearly they're hurting or just overly greedy. I wouldn't recommend this place to anyone. read more

Definitely not the K8, which is what was ordered. Should have come with 5 pcs tender, and probably a full cup of fries, not half. I don't expect amazing service at KFC, especially this one. But $17.77 for this???? Not even worth my drive time to go back. Just a warning for future customers. At this KFC, you definitely DON'T get what you paid for. Bought around 4pm on 8/26, in case the manager wants to retrain whoever is there at that time. If I were the manager, if wanna know. read more

KFC - Definitely not the K8, which is what was ordered. Should have come with 5 pcs tender, and probably a full cup of fries. - Fast Food Near Me - Citrus Heights, California

Lemonade milk shake is sooooo good not sour/tart like the one at Chick-fil-A. Been thru the drive thru a few times in the evenings, food was hot and fresh, customer service was great!!!! read more

Deserves ZERO stars! FILTHY IN dining room and behind the counters. No organization. "Manager- with red shirt is a joke! Yelling with coworkers joking around with customers waiting. Waiting at the counter for 4 minutes with no acknowledgement. Go somewhere else read more