Can't say enough bad stuff about this KFC. Start ignore you and are rude and always takes 30 minutes and I got food poisoning

I am a full-time DoorDash driver who works in the Radford/Christiansburg/Blacksburg area. Of the 30+ stores I have picked up from, none have been as slow and as incompetent as KFC. I go into the store, and there's always a 5 minute wait just for someone to approach me. I'll finally show them my order, and of course there's an additional 10 minute wait. There has not been a SINGLE time an order was even remotely close to being done when I arrived. Not only that, but there's almost ALWAYS an item missing. So much for the "fast" in fast food. Nice people that work there though. Will not be picking up DoorDashes from this store, and I highly recommend not doordashing from this location! read more

KFC - DoorDash driver screen - Fast Food Near Me - Christiansburg, Virginia

me and my family came in to eat but everyone was on there phones we waited 22 minutes to order but our food came quickly BUT I needed a refill as did my family members and all soda was out completely and I waited 32 minutes with everyone looking at me while on there phones read more

Eyewitnessed as a customer. That 7 fellow customers stood waiting for their food during busy dinner time no chicken was prepared but all staff was goofing off in the back. Total of 4 members of DoorDash workers had to cancel orders because food was not prepared. or readily available for deliveries. the dining lobby was full of customers. Not only waiting for food but to place current orders. No one was helpful when staff was asked, how much longer will it be?She looks at customer and said, "I don't know." , read more

Waited over 45 minutes 3 times after staff marked my mobile order as ready. The first I assumed was a fluke, the second I was determined to never come back. After seeing the former manager working at a different place I assumed it would be better and gave it another shot only for it to be more of the same. Its fun seeing your order marked as ready 15 minutes after placing it only to stand inside for 45 minutes watching 2 grown male emplyees flirt with the teenager working the drive-through, a guy that can hardly stand or walk get out of breath trying to take orders, the whole staff disappear into the back for 5-10 minutes, and the 3 other customers also waiting just get more agitated. This location is a joke and there's a reason you never see it busy. read more

Went in at 3:50 p.m. and ordered through the kiosk. No one mentioned there would be a wait on white chicken. Was told at 4:15 they were still waiting for the white chicken to be done. Assumed would only be another 10 minutes at most. Was told at 4:30 would be yet another 14 minutes. Hour later we were finally walking out. If I hadn't used my card at the kiosk I would have left way sooner. :( If the people in the back would stay off their cell phones maybe they would have known to fry the chicken. read more

Went in to order. Stood in line for 20 minutes. Six people in front of us. No one acknowledged any of us. After awhile a woman came out and told us to order at the kiosk. I don't want to use a credit card at a fast food restaurant. The 6 people in line as well as my husband and I turned around and left. Will not be back. Management needs to think about if they want to stay in business or do they want to close. read more

Garbage location. Order went through on the app and they said they "ran out" when I got there. From the looks of it they were trying to clean up an hour and a half ahead of closing time and too lazy to fire up the fryers. Had to call a random number for a refund, and had to give out a bunch of my personal information, just to open a "case" and maybe I'll hear back from them in a month. All for less than $15. Garbage chain, garbage location, garbage management. Bunch of lazy overpaid pricks. Safe to say there's a reason why it has 2 stars and barely any business. Just go under already and let the useless idiots behind the counter sort it out themselves read more

the service was horrible asked for dipping sauce didn't get any and the lady was rushing us like she had somewhere to be very horrible don't go there read more

On a recent visit to the area for a swim meet we had occasion to visit KFC a few times. It is my son's favorite place to eat after a swim meet. The KFC is very conveniently located along with a few large hotels and close to the mall. Upon pulling up we had no issues with parking in the afternoon. Debris in the parking lot was at a minimum. Every time we went to the counter there was at least one customer if not more. The process always seems to be slow at KFC at the counter, not just this one either. The food order was put in and came out correct within five minutes, or so. However, the service at the counter was never standout. Don't get me wrong, it got the job done, but nothing extra to say I enjoy serving customers, or enjoy working at KFC. Maybe working at fast food is not glamorous, but it still is a customer service business. Each time we enjoyed the food, so no issues here. Cleanliness of the dining room could be tightened up, but not poor. Overall I would say the dining room was above average at other fast food restaurants I have encountered. Next time in town with my son I am sure we will be back. read more

KFC - Fast Food Near Me - Christiansburg, Virginia

Horrible service. Eric was very nice and tried to help. The others were very rude. My advice. Don't go there. If you do go there don't order online. read more

missing item and wrong item giving me potato bowl rather than famous bowl missing little chicken sandwiches twice quite ridiculous read more

We hadn't visited this location in quite some time, well before they remodeled, and we did so tonight because the hub's wanted chicken and wanted to give KFC another chance. I agreed, thinking that they had a new building so surely they didn't have the same workers as before. The young lady who worked the drive-thru was very pleasant and polite. The service was prompt and we didn't have to wait very long at all for our order. All of the food was piping hot and by the time that we sat down to eat it was the perfect temperature. Needless to say I was pleasantly pleased by this experience and would return some time in the near future. read more

I walked in and was shocked to find that this was a KFC Buffet. From the looks of it, it didn't seem to appetizing. I skipped the buffet and would recommend others to do the same. It definitely looked like it would give anyone a case of the runs. My order of Georgia Honey Tenders was nice and quick. The fried chicken was a bit saturated with sauce, but it was surprisingly still crunchy. It's still up in the air if I'll be back again. Maybe if I'm making a late night rendezvous I'll find myself driving through for a quick meal. read more

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Went here and ordered a 3 piece combo and a side of fries. Waited ten minutes just for the side of fries to be done, and when I got home I found out they only gave me 2 pieces of chicken instead of 3. read more

On a road trip, decided to stop in for food - for all 20 of us. Called ahead when I was about 30 minutes away from store and asked that they have two buckets - 20 piece and 16 piece ready for us. Arrived and everything was packed and ready to be picked up. Cashier wonderful. Even packed plates, condiments, and plastic ware for us. Will definitely go back the next time I am in the area. read more

Horrible service. Never anything ready when you go there. I have not been here when I did not have to wait 20 minutes or more for food. Definitely not "fast food". I complained and the manager told me not to come back. How's that for service??? Slammed the drive thru window right in my face. read more

This spot was an one night overnight hotel stay for two of us. Carry out dinners picked up at drive-thru came with no napkins, no utensil for meeting mashed potatoes, and no condiments for fries and biscuits...not as pleasant a meal as expected in our hotel room. Food was fine. read more

I am a vegetarian, but I came here to pick up some chicken for my craving beautiful wife, and found the service to be quick, clean and friendly. Like all KFC (and for that matter, all top U.S. chains), the food is exactly the same as in any other KFC (according to my satisfied spouse). read more

KFC - Drive thru - Fast Food Near Me - Christiansburg, Virginia

I came here in a good mood, but received rude customer service. The tables were filthy, and both tea dispensers were completely empty. I ordered a very simple #1 5-dollar fill up to dine-in and had to wait 15 minutes because they were out of chicken and had to fry a batch. While waiting for my order one of the employees took off his shoes in the kitchen and was showing his coworkers his socks; then proceeded to put his shoes back on and continue cooking without washing his hands. I sat down and waited for my food but my order was never announced. So it sat on the counter a good 5-10 minutes because I thought it might have been another customers. When I received my food it was the wrong order and it was for a to-go order. I asked the cashier and she smugly replied that everything was there and rolled her eyes. I took what I was served because I was through with this half-rate restaurant. When I opened it it had the wrong sides and the silverware was placed inside of the box directly on top of the chicken so it was slathered in grease from the chicken and so I had to get my hands greasy just to open my silverware. I really didn't feel like eating it after the filthy conditions I saw in there. Really sad to see how downhill this place has gone: don't go here unless they get new staff or you like rude customer service and filthy restaurants. read more

Let me start by saying I am not big on fast food, but there are some basic things that any fast food joint should get right, if they want to keep me as a customer at all. This KFC failed in so many ways. 1. It took at least 10-15 minutes to get the order right for me and my husband. I understand the cashier was new, but he was also very confused as to the menu posted directly above & behind him. I just wanted what was on the darn picture for the price listed, but I don't know why that was so difficult to deliver. 2. When the order arrived..another 10 minutes later (some who ordered after us received their meal before we did), the meal was not complete. No ketchup for my fries, no napkins, no cookie-which was part of this particular meal option. We hadn't even been given drink cups to fill ourselves at the drink station. Clearly, it's like they had forgotten about us altogether when my husband went to ask for our food, and they THEN started to rush around putting together our order, which they also mistakenly made "to-go." Maybe they did this to warn us of their filthy booth seating, who knows? At least the food was decent, you say...WRONG! 3. The chicken skin was not crispy at all. I may not be a fan of fast food, but c'mon FRIED chicken should taste CRISPY AND FRIED, not like they dumped it into a pail of water to get nice n' soggy before serving it to customers. The only thing that kept this KFC from getting a 1 star was their buffet dining option, which was the first time I'd seen this at KFC. No KFC's in NYC have buffets, as far as I know, so I thought that was kinda neat. If I had known better I would've just went with the buffet. At least I would've been able to get some mac n' cheese, which was clearly visible, instead of being told "they didn't have anymore" at the counter. Oh well. Diners beware! read more

Ordered two four piece dinners at drive through for $20 plus change. Got home with a total of four pieces of chicken. At $5 a piece that's some pricey chicken. Not the first time this has happened. We didn't go back for two reasons, distance and you never know what you really get after complaining. Wont be back, but would advise future customers to check bag, bucket or box to verify order. Holding up the line might improve customer service. read more

Love coming here usually but the past couple weeks ive had to wait 10 minutes and up for two .. Just TWO famous bowls. Thats the past 3 times I've came to KFC in christiansburg. Its made me not want to come back even though its my favorite place for "fast food" . whatever's going on needs to be fixed read more

So, I sat in line for 25 minutes and they kept saying 2 more minutes. Then, when I tried to call they hung up on me not one, not two, but three times. If your looking for fast or that sweet southern charm, I'd go somewhere else. I had a bad time. read more

i've been wanting kfc for quite a while and haven't been able to due to not being able to drive. was out to the drs office and we stopped by the c'burg kfc. it wasn't busy at the rush hour time, but that didn't hit me till later! well, i ordered the 12 pc bucket + extras. mashed potatoes you have to pay extra for now? i was shocked. i also ordered a few of the famous kfc potato bowls that really tasted awful. i did purchase 3 large cole slaws. that was the only thing that was actually correct and tasted right. i got out of there with $50 worth, i always like to get extra for later, since it's just me and i don't cook that much anymore. well people, how in the world that place is still in business i'll never know... this was nothing even close to the famous kfc. and they closed the fantastic kfc in radford for this crap... i just don't understand. the chicken was not the original receipe... i have no clue what this was. it was like they took the already done grilled chicken (which was left over from lunch) and dipped it in a really runny red batter and deep fried it again just to get it warm. this chicken was so greasy, you could ring it out....if i had to do it over i would of taken a viedo of what i got that day. you would of been in shock like i was. if i was able to drive, i would have went all the way back over there, with the food, and demanded my money back. and come to find out, they have senior discount!! where's my discount?? i checked the menu out, and what i paid for was, 12 pc meal. was suspose to come with, 3 large sides and 6 biscuits. for $29.99 i received 12 scrawny pieces of chicken, and 6 terrible tasting biscuits. i had to pay extra for the cole slaw. and i told her i wasn't going to pay extra for (instant) the potatoes. but $29.99 for crapy chicken and 6 biscuits.... where's the "meal"???? can't believe i didn't catch that at the time. but i was in a hurry. i can say i will never go back there. guess i'll have to make a trip to pulaski to get gooodddd chicken. i'm still upset over this, and can't believe there still in business. if i would of checked out the reviews on line, with a average of 2, i would of never stopped there to start with. good luck everyone and by the way, if you want the "real kfc", please make a trip to pulaski. you will definitely get fantastic food..... and the trip would be well worth the drive. the only thing i got the other day was, wasted my time and "horrible" greasy chicken w/o a recipet. which is all trash except the slaw.... never, never, never, again!! read more

Long wait to be swerved and unsanitary. Unsanitary employees no gloves when handling food.

Worst kfc ive ever been to...trash cans overfull,trash falling onto floor..cashier had no personality..he didnt greet me or thank me for my order..restrooms dirty..buffet wasnt bad though..it was stocked and the food was hot..will not visit again read more

Worst experience ever at KFC! To be fair Angel---cashier and Walter---manager not on duty were excellent. Came in at 5:45 to pick up pot pies for dinner---they are out at least 20 minutes till ready. So we ordered $62 worth of food. After a few minutes a cook comes out to say day shift didn't leave enough wedges and it would be 10 minutes or more till they are ready. About 5 minutes later Angel came out and apologized and said she was refunding 1/2 of our cost and if I would come back to counter Walter- manager not on duty would take care of it. Walter was also very nice. I asked if he was not on duty where is manager on duty. I was told she was in office and from there she went outside. Jen---manager on duty was not available to handle problems. This is pathetic---if she was doing her job this would never have happen. Evidently she is totally incompetent. I appreciate Angel and Walter for doing their best. read more

Have eaten at this location a few times but yesterday 5-29-16 was the worst experience I have ever had at any restaurant. To start with when we walked in there was a couple in line the cashier was taking their order then the phone rang she answered the phone talked awhile finally hung up took the couples order took forever we said something about the wait and the cashier snapped at us and said she was the only one working the front. We ordered the food bar and proceeded to find a table (there were only four other customers dining in) all the empty tables were nasty food all over them, food in the floor, trash on the bar next to the drink machine, food all over the bar where you get your food it was a mess. Ask for someone to clean a table off a manager came and cleaned a table we commented on how dirty the place was his answer "Just got here myself" he walked off went into the back never saw him again. We went to get food there was no crispy chicken (second time we had this problem) ask someone he said they had some coming out.... meanwhile another couple came in started to sit down no clean tables he walked around and looked at the bar went to the cashier and ask for his money back and they left. Still no one made any attempt to clean up the dining area. We did eat about 15 minutes went by no crispy chicken yet we ask about it he said it was going to be another 16 minutes we waited for another 20 minutes GUESS WHAT WE NEVER GOT CRISPY CHICKEN... The food itself was not bad but I will never eat there when the two managers that was on duty yesterday are there. We have called the corporate office and put in a complaint sure hope they do something because we do like KFC. read more