So I saw this KFC the other day and pulled into the drive through because I was starving and wanted to grab a bite since my friend was cooking and it would be hours before dinner was ready. The building looks nice, and pretty new and it's near the interstate so I thought I would give it a shot.
Here's what happened. I pulled into the drive thru and after the car ahead of me ordered I pulled up to the speaker and waited...and waited...and waited. I almost just drove away but I wanted to see how long it would take. So after a little more time a woman asked me what I wanted to order. She was not polite. I ordered a chicken sandwich, some potato wedges and a Pepsi. Pretty simple order. Nothing special. Then I waited, and waited and waited.
Eventually after about 20 minutes from me initially pulling up, I was finally at the window and paid for my food. Then I was told to pull ahead so that they could bring the food out to me. I was completely baffled by this. I'd already waited forever. But I pulled up anyway and waited, and waited, and waited. Then the car behind me was told to pull up as well so now there were 2 of us waiting, and no one else could go without one of us just pulling out onto the highway, so we're blocking the next car from even being able to get to the window. I'm still waiting for my food to come out so I can't just leave and there's no way to circle back to the parking lot without driving around the block.
So now the cars behind me start honking their horns because they have their food and are ready to leave, but me and the other car that was told to pull ahead still don't have ours so we can't just leave without our food. And so the horns keep honking and I'm thinking that I'm in the twilight zone. How can this be so terrible? It's comical.
Now finally the lady who took my order comes out with my food while mumbling some obscenities about something and I can finally drive away with the food. I'm cracking up thinking of how all this just went down. So yeah, service...as bad as humanly possible.
Now, onto the actual meal...the sandwich was hardly warm. The potato wedges were as though they had been cooked earlier and dropped back in the fryer. The Pepsi had a weak ratio of syrup to carbonated water. So they're cutting corners all around. News flash, fountain drinks already have an amazing profit margin. You don't have to squeeze every penny out of them by watering them down. It's also not that hard to cook fries to order. If you're making people wait 20 minutes, all the food should be hot and fresh.
I can't imagine what a nightmare it would be to try and get from where this place is currently to being a respectable operation, and I don't envy anyone who takes on that task. Good luck to them though. I won't be back. read more