1. Keyes Realty

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    Coral Gables, FL

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    11 years ago

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    Lakeview

    Lakeview

    (517 reviews)

    Customer relations is appalling! This mortgage company held our original loan. In the beginning of…read morethe loan process, they were all over us with ridiculous text messages, emails and an occasional phone call. They DO NOT PAY ATTENTION to detail, failed TWICE to list the correct phone numbers in order to sign E Documents, failed to list myself and spouse as married, took it upon themselves to change the date and time with an already scheduled notary that resulted with an angry voicemail to the lender -without a call back or an apology from the lender. After closing documents were E signed, NO COMMUNICATION WHATSOEVER from these people, calls to them were met with the same recording - Nobody to take the call. This morning, FEDEX delivered an over night letter containing the funding and documentation. I do not know how this business claims to be the 2nd largest Mortgage Loan Servicer in the U. S. My overall experience has taught me a valuable lesson as to when I should walk away and do business with my own bank! I recommend that you seriously shop around before giving your business to this 3 Ring Circus.

    If I could give it a negative rating I would !!! They are beyond any stretch of the imagination…read morewhen it comes to their unethical and fraudulent business practices.. They will ruin your life and take your home .. unfortunately I know this to be a complete fact !! I had almost perfect credit, lived in my home for 20 plus years before they bought my mortgage without my knowledge and I missed one payment due to having gotten a severe case of Covid that landed me on short term disability from my job because I was pretty much noncoherent for 40 days and couldn't take care of myself more less my finances and they refused to work w me and immediately started dinging my credit til I had no credit and then they stole my insurance claim checks so I lived in a non livable home for almost 2 years before they managed to sell it out from underneath me and not only did they do that they stole almost 60 k in equity and the Foreign investment company that bought it at the sheriff sale then managed to throw me out of my home of 24 years in two or three days mind you I barely could get anything moved and they were supposed to move it to a storage unit for me, but instead they threw away whatever, and then also kept almost all in my belongings. I walked away with nothing.

    Keyes Realty - mortgagebrokers - Updated October 2026

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