Super easy refinancing for us, as we decided to lock in the lower interest rates that are likely about to go nuts as inflation starts to go bonkers (7.6% last month!) and the Federal Reserve seeks ways to slow that down. Lakeview sent us a actual paper letter and after three or four of them in the last three or four months, I decided I'd finally make a call and see what's up. Carlos answered the phone and answered my innumerable questions. All of them accurately as we closed the refinance six weeks later. Lots of paperwork, lots of questions, an appraisal and finally a closing. After the three day "right to cancel" ended, the money we decided to take out of the equity appeared in the account completely accurately. Awesome. I do not expect to ever need to refinance again but if the rates go down even further and it makes sense to do so, I'll try Lakeview again. [Review 16873 overall - 1541 in Florida - 386 of 2022.] read more

Worst Experience!!!! My loan was sold to Lakeview and I am literally going to try my best to either sell my place or find someone to purchase my mortgage. I pay my loan in two payments, they refuse to take partials so they put it in an account to hold until they get the 2nd payment. Apply my damn payment to my balance. I have financed two other houses and never had to deal with this. OVER IT AND THE BAD ATTITUDES as if I signed up for this! read more

I was with my previous servicer for over 10 years and my mortgage just got sent to these jerks and it has been a nightmare ever since. There withholding payments and at this point have actually LOST A PAYMENT. Then when I called after explaining when the payments were made, WHICH SHE DID FIND IN HER SYSTEM.. They just put them in a general account instead of applying them to the payment. They asked why the payment was late... We spent a half hour on the phone figuring out that The payment had been made ON TIME, but THEY DIDN'T APPLY IT. And then she seriously had the audacity at the end of the phone call to say, for the record, can I ask the reason for THE LATE PAYMENT? SERIOUSLY???!!!! If it wasn't for the ridiculous interest rate difference, I would start trying to refinance today. read more

I personally would be wary of working with this company. I was lied to on multiple occasions. My refi with Lake being an existing customer was verbally was supposed to approximately $1,600.00 the actual amount was nearly $9,000.00. When I called for an explanation with the loan adviser who I was working with, is suddenly dodging my telephone calls and Emails. I shouldn't have to hire an attorney to refinance an existing loan with a current mortgage holder. So this action was a deliberate lie. Do not trust a single word they tell you. read more

Lakeview mortgage escrow department never paid my home owners insurance and my home insurance dropped me. They said they notified the escrow company and nobody called me and I didnt find out until a year later when I looked into it. Lakeview then tells me they need to charge me the year of gap. This all sounds suspicious. They dont pay to later triple charge you the gap they caused. read more

On February 7, 2025, from 3:48 PM to 5:04 PM CST, I had a conversation with Connor, a member of the escalation team based in Arizona. During this call, he confirmed that a customer representative DID NOT input the correct number of digits for my February payment withdrawal on January 9, 2025. Instead of entering the required 13 digits, the representative only input 12. Connor confirmed that Mr. Cooper LACKS A METHOD TO VERIFY account information, AS THERE IS NO SECOND manual input for verification. This presents a significant issue. When I enter my credit card number for a payment, if there are only 15 digits instead of the required 16, IT IS FLAGGED. Similarly, if the initial password does not match the second confirmation password, IT IS FLAGGED. Additionally, if the routing number does not match the confirmed routing number, IT IS ALSO FLAGGED. Connor indicated that he DID NOT PERCEIVE any issues on Mr. Cooper's end regarding the LACK OF A DOUBLE-CHECK for representatives when entering payment account information. He mentioned he might raise the concern as a potential issue for consideration and suggested that, in the future, Mr. Cooper could implement safeguards to ensure that entered payment account numbers match. How can a mortgage company, RECOGNIZED as ONE OF THE LARGEST MORTGAGE SERVICING COMPANIES IN THE UNITED STATES, LACK SAFEGUARDS TO ENSURE THAT PAYMENT INFORMATION IS ACCURATELY ENTERED BY EITHER THE CUSTOMER OR AN EMPLOYEE of Lakeview Mortgage OR Mr. Cooper? Mr. Cooper IS REGARDED AS ONE OF THE LARGEST MORTGAGE SERVICERS IN the UNITED STATES, overseeing a servicing portfolio of approximately $1.2 trillion and serving over 5 million customers nationwide. HOW IS IT POSSIBLE THAT THERE IS NO SAFEGUARD IN PLACE TO PREVENT HUMAN ERROR FROM OCCURRING? If human lives were at stake due to either company lacking safeguards, double-checking, or any other confirmation methods to eliminate human error, this issue would undoubtedly be a top priority at a national level. HOW MANY HUMAN ERRORS MUST OCCUR BEFORE Lakeview Mortgage or Mr. Cooper take meaningful action? Why does it require a customer to spend over an hour on the phone with a representative to identify the error, only for a member of the escalation team to suggest that this issue may never be resolved? Why is the customer effectively performing the roles of Quality Control, Customer Service, and other positions within the company? Mr. Cooper has been in business since 1994, originally as Nationstar Mortgage before rebranding in 2017. THERE IS NO JUSTIFICATION FOR THE PROLONGED ABSENCE OF QUALITY CONTROL, SAFEGUARDS, or DOUBLE-CHECK MECHANISMS. If I can identify a problem through a simple safeguard check during a phone call lasting just over an hour, why are neither Lakeview Mortgage nor Mr. Cooper able to detect this error when establishing the payment authorization systems? read more

This company screwed me over big time. I applied for forbearance because I lost my job. I got a letter stating that I was approved to miss November, December and January payments, I was very happy because that would get me time to find another Job. Suddenly, I got a call mid December from a debt collector because i had miss November and December payments. They said that even though I was approved I still needed to make my monthly payments in order to avoid late fees and foreclosure. They reported me to the credit bureaus. I have the letter as proof that I was approved. All they said was "I'm sorry about the miss understanding but I still need to pay" there's more to the story than this, but i tried to be brief. Do not use this company. Dont recomend it at all. read more

Harrasing phone calls, refused repeated attempts to be remove from their call list. Refused to connect us with a manager or supervisor. Not sure how they even got our number as we were already in the process of refinancing with another group. Don't entertain anyone at all that says they are from here. Hang up and block the number. read more

I can't believe I got yet another phone call from them today asking me about my mortgage payment. I have told them time and time again that this is the auto pay that comes out of my account on the second of each month. My payments come in on time every month. Why are they calling me? Especially with this being the Fourth of July holiday this past week. They always seem to jump the gun. It's like no one are reading the notes from the previous person. Who's talk to me for the upteenth time. It's such a ridiculous waste of time on their end with customers who are regularly paying their bill. This doesn't make any sense to me and it's very annoying. read more

The reviews are hilarious. How is this place still in business? It is impossible to get through their phone system.

These people are completely obnoxious, bothersome, rude and ignorant.They can't understand when a person says they're not interested.So they call to the point of harassment to keep calling the number.I wish someone could remove them and their accreditation.If there is any with a better business bureau, they call every single.Solitary dayI've written down names everywhere from ron andrew michael.Everyone that works there to stop calling!!!!!! read more

Terrible. This is absolutely the worst financial company I have ever dealt with. Most financial institutions bend over backward to give you payment options. Not Lakeside. They make it difficult. My payment is screwed up every month. I pay by direct deposit from my back every two weeks, very simple. Straightforward. This company has scrabbled my account over and over. It is a complete headache. It is obvious the (mortgage payment) website is designed to be confusing and unhelpful. The CS people are nice, but they too can not decipher the company's horrendous accounting errors. Avoid this company at all costs! One star for pleasant CS staff. I feel bad they have to try to answer for the company's glaring, annoying shortcomings. AVOID!!! read more

Lakeview is the WORST mortgage company I have ever attempted to work with. They have untrained kids/people answering the phones who don't have the knowledge or experience to properly handle the repeated problems. Every year I have the same issue with them not applying the paid escrow shortage to the shortage. After 4 months of trying this time, even after talking to a supervisor named Deanna, the next statement arrived still incorrect, and not reflecting the shortage was paid in full. I finally gave up. If I could give them a ZERO star rating I would. read more

Yet again this company demonstrates that their ineptitude knows no bounds. As stated in my previous review, I did get a reprieve several years ago, but that turned out to be a one-off. After all, a leopard never changes it's spots, and neither does Lakeview! Their latest blunder involves homeowner's insurance that I now pay for outside of my escrow account. I stopped trusting them to handle the payments after they sent them out late on one too many occasions. My policy renews in July and Lakeview mailed me a letter in early August informing me that they had not received the renewal documents from my insurance company. My insurance agent DID in fact send them this information and provided proof to me of doing so, however, I wasn't in the least bit surprised that Lakeview had no record of it. A few clicks later through Lakeview's insurance portal, I had the required documents resubmitted, and this time they were acknowledged and accepted. All was right with the world again. ....or so I thought, until another letter came in the mail a few days later. This one said that they had never received proof of last year's policy (July '22 - July '23) and as a result I would be getting force placed insurance for those dates at price that was over 100% more than my own insurance. Seriously?!? I couldn't believe that they had the audacity to say they plan to charge me this exorbitant amount for an EXPIRED insurance policy, especially when I had insurance all along!!! At no time during that past 13 months did they notify me that they hadn't received proof (even though it WAS submitted to them in July of '22). Instead, they sent me this threatening letter after the fact. So, back to their insurance portal I went to upload the previous year's documents. This time they were rejected, I'm guessing because the policy had expired. As if getting these ridiculous letters wasn't stressful enough, trying to talk to someone capable of untangling the mess that they created is nearly impossible. If you are already have a loan with them then you have my sympathy, if not, then do yourself a favor and avoid them like the plague! read more

I would never recommend this company. They drag their feet to collect more money. I was told by my mortgage broker I could recast my loan. They sold my loan to this company. I called and was told it would take up to 60 days to recast. That is thousands in additional interest I will pay. AND they don't care! They will not expedite the process. Totally worthless. I'd give them minus rating. read more

For some reason my autopay stopped working and they couldn't tell me why. Nothing changed on my end. They said they called but I never received one and left no voicemail or text message. They finally sent me an email the day before they reported to a credit agency. This isn't something I think to check every month as it was fine for a year or two. I am considering selling my house just to get away from this lender as they could be harmful to my credit. I never leave bad reviews but this is absurd. read more

I was working with Eddy Zavala. My refinance was denied on the 9th. No one told me. I paid $700 for a house appraisal on the 13th. I heard nothing from anyone and started reaching out on the 24th. AFTER I finally got ahold of Eddy he told me there was nothing to be done about the money I paid after the loan was denied even though I was never informed about the denial. Ive reached out to his manager as well as him and several others who have not responded. Very upset. 0/10 would not recommend. read more

Avoid Mr. Cooper/Lakeview Mortgage! Unfortunately, our original loan with Empire was sold to Mr. Cooper/Lakeview, and since then, dealing with them has been a nightmare. Now, when I need to speak with someone, every number listed on my documents or online directs me to an automated system that doesn't allow you to reach a real person. Save yourself the frustration--do not get a loan through them! read more

No one is ever available and every time I use the online portal it doesn't work or says I am not a customer when I know I am. Terrible customer support! read more

I have not had one decent interaction with Lakeview customer service, most times the representatives talk in a condescending tone and will over talk you. After trying to navigate the ridiculous call tree you are rushed once someone is online. My account dashboard is never up to date, critical information is always missing and/or documents missing. Unfortunately my loan was sold to them after closing on my home, I'm looking forward to refinancing in the near future with a different company with better customer service and accurate information for their loan holders. Zero stars should be an option. read more

Horrible Experience with Mr. Cooper/Lakeview Mortgage - Avoid this company at All Costs! Dealing with Mr. Cooper/Lakeview Mortgage been an absolute nightmare. They gouged me with higher rates than what I was originally promised, showing no ethics, sincerity or transparency. Every interaction has been a struggle, and they constantly look for hidden fees and ways to charge me unnecessarily. Their customer support is completely unhelpful--it's impossible to get a straight answer, and they have zero interest in resolving issues. Instead of offering solutions, they drag out the process, all while finding new ways to nickel and dime me. If you want a company that will gouge you, fail to provide any real assistance, and actively work against you to line their pockets--then by all means, choose Mr. Cooper/Lakeview. For anyone else, stay far away from this disaster of a mortgage servicing company! read more

I wish I could give a 0 Star. I had a great mortgage company for less than a month with Gateway Mortgage. But Lakeview bought them out and then they lost one of the three advance payments I made to Gateway. I am supposed to be weeks ahead of my mortgage payments but they are saying I am half a month late. I have talk to seven different people, two of them Managers but they ALL can't read bank statements. If you have an option to NOT do business with Lakeview, RUN!!!!!!! This is the worst company ever. This is unacceptable negligence for such a big deal loan like people's Homes. I have to give it to Jesus and hope they get it together. I don't won't to get a lawyer involved but I guess will see. read more

Being open and honest. Being able to provide services in a timely manner. Just learning how to be courteous and responsive. read more

My sister and I are trying to make payments but we cannot as they continually refuse to take payments. Now, because they are refusing to accept any kind of payments, the interest is growing and growing. This is wrong and this is very predatory... How can I keep asking for payments and then refusing them? I have whole email exchanges with some employee of theirs who insists that they simply can't enable online payments. Except they can and they simply won't. It sure smells like a class action lawsuit to me... read more

Wish I could give a 0 star review. Impossible to talk to a person just the same looped automatic phone call junk. My loan was sold to them but I never got information in the mail, phone blocks Mr Cooper as spam so I am not sure where my payments have been going. read more

Probably the worst professional interaction that I have ever had. When my home experienced an insurance claim, the process has been brutally inefficient with requests for draws being cancelled without notice to them contacting my insurance company and requesting information about another customer with the same name as me that did not even pertain to the claim. How does any company survive in 2024 without being able to send documents electronically? They claim it is for security and then ask for fax correspondence? How is a fax on a piece of paper that floats around secure? Have several folks I know that will be looking to refinance when interest rates fall and lakeview will not be recommended. read more

This is a horrible company. Now twice they've sent someone out to give me a paper and tell me my mortgage is late when it is not! And on top of that the "field agent " stopped to take pictures of me and my kids. For proof that we hadn't abandoned the property. I wish they would sell our loan, I liked our original loan company better. This is only one incident with this terrible company ​ read more

So far not good. Customer service is a joke. I've been trying to get an answer to one simple question for weeks. First, I called to ask why I got an overdue tax bill in the mail. They told me to submit the document and someone would get back to me within a couple of days. Nada. Submitted another ticket. Nada. Instead I got about 5 of the same automated "we got your message and we'll be with you soon" emails. If I don't figure this out soon, I'm going to be penalized with even more late fees for a tax payment that they didn't make on my behalf to my borough. I mean, if this is how they handle something simple, I can't imagine counting on them for something more serious. I would not recommend. **Responding to this comment below: I tried emailing twice more and both times the email address you provided is coming back like it doesn't exist. So again, thank you for wasting more of my time. How about responding to the many service tickets? read more

Lakeview - Help email not working. - Mortgage Lenders Near Me - Coral Gables, Florida

this is the absolute POOREST excuse of a loan mgmt company ever. I have bank institution that has documentation showing payment for monthly mortgage note and get a robotic call just now stating "we are lakeview collection agency attempting to collect a debt". Spent 11 minutes and 3 calls to the given ph # on robot call and no option to speak to live person; had to get ph # off internet and selected the choice for "refinance" in order to speak to a human being; Horrible customer service; Shame on Churchill mortgage for farming the management of mortgage payments out to this fly by night company read more

Hmmm. Do I pay LoanCarevor Lakeview Llc? I'm stressing everyday and crying all day. How could either company be so preditorious? Yet they ruin you/my credit and I can't move if I wanted to. I owe more for my home, was deceived by another attorney, retained another one and owe him, yet and still LoanCare wants almost $1000 more than I had before plus they would not take the new insurance company. Instead they put a forced insurance company on the home to protect them but what about we the borrowers? read more

The only reason Lakeview is getting 1 star is because I cannot give them negative stars. By far thee worst company I have ever had to deal with. If your mortgage company sells your loan and you are acquired by Lakeview just refinance and go with any other company. Furthermore, a data/security breach occurred and now I am dealing with my personal information being compromised. Save yourself the frustration and headache. Note: If you try and call you will get voice automated system for about 20 mins before you get a person. read more

This is the most difficult company. You schedule payments, they don't draft them out, then charge you late fee. You cancel scheduled payments, and they draft them out unexpectedly.. I had a scheduled payment for the 14th - by the 16th they never drafted it out, so i make a payment and cancel the auto draft. The 19th comes around and they took out two payments! Then want to say i can't use auto pay i have to mail in my payments!? No.. There's NO one to contact to file a complaint, how convenient. read more

Whoever runs this company should really check their moral compass and take a look in the mirror to see what kind of person they are. Seriously. As a country we should be coming together to help and aid each other in need, not think about how we can make more profit or make sure the money keeps rolling in. Or doing what that scumbag in Tennessee did and hoarded all the hand sanitizer and face masks to re sell and make a killer profit off of people's misfortune. Many of us are temporarily out of work for who knows how long and have no major line of income currently. But what is more upsetting is how it is impossible to reach a Lakeview person by phone. They are currently directing all their calls to a group of kids in a call center that has no idea about our loans or the authority to help us go through a refinancing option. There's a recording of a lady saying "because of Coronavirus we are working hard and remotely from home". I doubt they are working hard. And if they are working from home then why isn't anyone answering the phone? There's isn't even an option to leave a message. It simply hangs up. If your working from home don't you have a work cell phone? I understand they are probably bombarded with calls now but why don't they have a team working at home answering calls? Totally inappropriate and unprofessional of them. The call center says they are offering forbearance which is not only ridiculous but insulting. What's the point of doing a forbearance if all the payments are due at the end of the forbearance? Who can come up with that kind of money. Other banks are offering deferments where you can simply put the payment on the back end and extend the duration of the loan. Why isn't Lakeview doing that for us? Because it's all about the money at the end of the day. I would encourage everyone reading this to try and get another mortgage company to buy your loan and refinance at a lower rate. That's what we are in the process of doing now. I'm super disappointed in this company and would encourage people to avoid them like you would the Coronavirus. If they have your loan get another bank to buy it. Again we should be coming together rich, poor, and middle class alike to help each other during this crisis. It's obvious Lakeview isn't doing that. read more

It appears Lakeview is having some sort of financial issues. I received a letter from my insurance company (Farmers) on 8/20 stating that Lakeview did not pay the house insurance. The really odd thing is that I can see on Lakeview's website that the insurance payment was posted on 8/12 (according to Lakeview). After speaking with a support person, I found that what their website is saying is actually not true (a lie), he told me they will eventually pay by the deadline, which is 8/29. At this point, I had to call Farmers and pay with a credit card as I have zero trust in Lakeview. read more

VIRTUALLY ALL 1-STAR REVIEWS (100+ AND COUNTING). Lakeview Loans pocketed my annual tax over-payment totaling more than $7K, hoping it would go unnoticed. After multiple attempts to get the over-payment returned, Lakeview Loans gave me the run-around, putting me on hold for 4+ hours! Getting the company to do the right thing required multiple complaints to BBB (in Florida) and NMLS (in California). If enough people (1) voice their concerns to their local regulator (i.e. NMLS) AND (2) ask their mortgage lender to NOT sell their loan to this company hopefully this business can change for the better. At the end of the day, there are hard-working people and families behind each loan. Lakeview Loans needs to realize that. read more

Lakeview - BBB 1-star reviews echo YELP 1-star reviews. - Mortgage Lenders Near Me - Coral Gables, Florida

We have called multiple times since this review and no one can explain the mystery escrow amount. We've also been told multiple times that we would receive a call back and never do. We are unable to even view our account online. So the nightmare continues. This company is nothing short of criminal and should not be allowed to service mortgages, especially not FHA mortgages. From all of the responses I've received, I can see many others are in the same boat and that a class action will definitely be a possibility. This company is shameful. read more

FRAUDULENT ACTIVITY - STAY AWAY - I am letting all my friend/family/clients know. How is this loan company still active? I know a lawyer is working on a case. Every time I call I get someone new and they give me completely different answers and one of them literally told me If i pay $7,000 that day my false assessment will go down, guess what? I get my bill and it's actually gone up!! I went over my case with literally 5 different workers and no one gets back to me. Every time i have to explain my complex situation and every time they gave me false information just asking me to pay $5,000 - $7,000.. This is getting so ridiculous. I need an actually top of the chain Manager to call me asap or else I will take immense legal measures. I am not a client to mess with. I need DEMONT or DAYMOND - one of the managers with BADGE # 5703 TO CALL ME ( NARINE HAKOBYAN ) BACK ASAP. NONE OF THIS IS LEGAL. read more

Back in May I learned that Loancare owes me and my husband our escrow refund of $4991.64. The situation took a troubling turn when I was notified that the refund check had been sent and subsequently endorsed by someone other than me. Loancare sent me a picture with someone else's name in the endorsement section. I have never received this check. The fact that this check has been mishandled or misappropriated raises serious concerns about the security of the financial transactions and services provided by Loancare. After one of my many phone calls to their institution, I was informed that you had someone else's phone number attached to my account. This number belongs to a stranger and the area code is in NY. I have made numerous attempts via call and email and have not received any proper assistance in resolving the matter. It is now clear to me that they never sent out the check as they give me conflicting stories each time I call in. This lack of accountability is both disappointing and unacceptable. It has now been 6 months and they continue to give me the run around and have not paid me the money we are owed. This company is fraudulent and a regulatory authority needs to look into their business as soon as possible to protect consumers. If I could give them negative stars, I would. Do not do any business with them. read more

Just received a notification that they had a data breach from 10/27/2021 to 12/7/2021. Absolute trash of a company to have let this happen. Their compliance officer should be fired for putting all of our information so easily in the hands of hackers. Our name, address, loan number, social security number were on the files. THUMBS DOWN LAKEVIEW LOAN SERVICING. read more

This is perhaps one of the worst customer service experiences I have ever had. This organization only cares about harvesting loans and could care less about individual customer experiences. My loan was transferred to Lakeview from Cenlar in February 2022. I had a regularly scheduled autopay that came out from Cenlar the first of every month with no issue for 2 years. Once my loan was transferred I had to call Lakeview to figure out how to make my payments. I was told it would take up to a month to "get into their system" to even make a payment! They couldnt give me any information or definitive timeline and literally told me they didn't now when I wouldn "be in their system" and to keep calling back until I was. How do they not know!?!? Fast forward a month and I try to make a payment. It takes them multiple days to process the payment from which time my account dipped below the amount that was due. I was then assessed a $50 overdraft payment. This was my very first payment attempt and I am currently in the process of buying another house so my cashflow situation is a bit unique right now with lots of money coming in and out. I sat on the phone with them for over an hour and they were unwilling to make any exceptions. I tried being as polite as possible to rep on the phone and she kept putting me on hold and basically emailing managers and an escalation team only to reiterate their policy to me and tell me they were unwilling to make an exception. The fact that they fought this with me for over an hour and were unwilling to make a ONE TIME exception for a very unique situation is just baffling to me and has me feeling quite shook. I am now set up on autopay starting the 1st where insufficient funds will no longer be an issue which makes me even more upset that they were unwilling to accommodate a new client. I can't wait until my experience with them is over. read more