One star was only so I could write the review. HORRIBLE full stop. They never answer the phone…read morefirst of all. So our accounts got hacked and we had to open new accounts. I work out of town all week so I went in the next saturday to be added to the accounts. The incompetent lady that helped us said I had to wait for my card to come in the mail. That was false she just cant do her job. Its now been nearly two weeks of living off credit cards and when I called the 800# turns out same incompetent lady NEVER EVEN ORDERED ONE!! Also I was informed she could have given me one the same day. Also the customer service through the 800# was rude and didn't even attempt to make it right. I have been a PNC customer for over 20 years. I am currently seeking another institution to move my money too. This is sheer ignorance. If your not a customer yet DON'T become one!!

This branch of PNC should be made the Showcase Flagship for which all other branches should model…read moretheir customer service after. Mere words can not convey the quality of customer care which you will experience each and every time you step inside their door. Experience the Royal treatment first hand, And you'll be here writing an similar review too.