These guys can eat a dick. They were hired by Optimum to collect my final bill after it had to be…read moreadjusted. The first time they called me I had already sent the check, and when I told them I don't consent to them calling again they immediately hung up on me. They told me they would wait a week to see if the check arrived, but only waited 2 days before they sent me their collection letter. The very next day, my check was cashed. For what it's worth, when I called them back to advise, they had the info that the account was paid in full.

Great professional staff. They get results and take all the work off of your business. So glad I…read morefound them after the horrible collection agencies I have dealt with.

After discovering that the mortgage product we wanted to apply for was only offered through…read moreKeyBank, my wife and I had the absolute pleasure of working with Susan Regan as our mortgage loan officer! Being first-time home buyers, we didn't know what to expect. There is a lot of stigma around mortgages and banks, and not having ever been customers of KeyBank we really were going in blind! We expected a joyless, uncomfortable experience and prepared for it...imagine our surprise when we walked into our appointment and met an upbeat, friendly person like Susan! Susan is always smiling, very personable, and extremely knowledgeable. We felt comfortable with her immediately after our introductions, she is a people person and she really has a mind for numbers. She answered every single question we had, even sometimes twice when we forgot the answer, but she never was upset about it thankfully! Susan worked with us to figure out a good price range we could afford, explained everything involved in a mortgage from soup to nuts, and put them in terms we found easy to understand without ever making us feel dumb about it! She also worked closely with our realtor from the time we got the pre-approval, and she was in touch with him and our real estate attorney during every step throughout the buying process to make sure we were all on the same page. We don't know how she managed to juggle all of that, but she did! The whole process could have been long and painful, but thanks to Susan's hard work it wasn't! She is a real class act, and was always available by phone, text or email whenever we had a question or needed advice. She worked her magic to make sure we got the best mortgage product for us, at a good rate and she even surprised us by coming to closing with a little housewarming gift! We wanted to jump up and give her a hug, but at the closing table we might have looked silly... Susan is an all-around rock star, she worked so hard for us and really made the whole mortgage process as stress-free as possible. We would recommend her to absolutely anyone in the Hudson Valley who is looking into KeyBank for mortgage options - I only wish there was a Susan at every bank!

Called this branch with some financial questions, interested in account options and bringing my…read morecredit score back up. Transferred to Shoshanna, who was so condescending and rude that I was at a loss for words and hung up before getting anywhere. This woman spoke to me as if I had called the bank to get free money, accused me of being irresponsible and "not keeping track of my own balance" and didn't seem to have any useful information to provide. Definitely switching banks after a series of horrible customer service experiences here. Shoshanna should not be permitted to speak with clients on the phone, or should receive training to at least attempt to disguise her callousness and impatience. Unprofessional and a really poor reflection of company values. Where does a lower-middle class person with 4 jobs and a Masters Degree turn for financial guidance?? Not here, obviously.

This Chase bank finally got promoted to its own building - it was about time!…read more Previously located inside of the Acme supermarket, this new location is so much easier to access with a drive thru atm option - it makes your banking needs so much faster and convenient. They have offers for new banking clients making it so easy to want to switch over to Chase or simply try a new bank. Overall, awesome location and so much better than going in through the supermarket.

I hate that you can't use the ATM for depositing anymore ,just a separate night drop off slot with…read moreno receipt of your transaction.

This "bank" doesn't count making deposits as "activity" so closed my account anyway and wouldn't…read morereopen it or let me transfer the money out. Felt very similar to when I got mugged back in the day. "Customer Service" has zero script to follow or knowledge but had attitude, I felt like I was talking to a random drunk disinterested person at a party, not a customer service rep at a bank, it was 100% on me to ask questions and she just said "no" to everything as if I was trying to get her personal money. I guess I lost a $1000 but I guess good thing I didn't deposit more? Just please don't deposit any cash here unless you're OK losing it.

Hello, happy holidays to all I would like to say this KeyBank location is by far amazing. They go…read moreabove and beyond for you Miss. Lisa is the best and Miss Jenna is amazing if I have to recommend going to a KeyBank location I would recommend the one in Newburgh on route 300. They are beyond amazing treat you like family, which is very important. Keep up the great work. You guys deserve the recognition.

Worst bank ever. Slow branch service that's common in most keybanks. Antiquated on line banking.read more

I met Lori Mierisch during a very difficult time in my life. My Sister was very sick but…read moreunfortunately she never had a Will Lori was extremely helpful by placing my Sister Assets in a account with High Interest while I was working with Lawyers in order to settle her case I wanted to Thank Lori Mierisch and Key Bank for all their support and assistance during this difficult time! I can assure anybody who needs assistance to check out Key Bank and Financial Support to visit Lori Mierisch !

I can't recommend Apexguard enough! With over 50 years of experience, they expertly handled my…read morecomplex taxes as both a W-2 employee and an LLC business owner. Apexguard not only found deductions I didn't know existed but also explained everything clearly and helped me plan for future tax savings. Their professionalism, attention to detail, and genuine care for clients are unmatched. - ARC

Emery and Webb is a amazing insurance broker and goes above and beyond to make sure you the…read morecustomer is satisfied. We've been using emery and webb for many years and all our insurance policies are through them. Scott my agent is amazing and a true hero. He makes sure everything is taken care of and that you are getting the best deal and best rate. He is very good at what he does and he is a true hard worker. If you need any type of insurance needs I highly reccomend Scott and Emery and Webb because they will take care of you and treat you like family. It's even nicer that they are local. Thanks again guys and keep up the great work :)

We have had so many negative insurance related experiences in the past that we simply say…read more"insurance companies suck!" Now after saying that and looking at my review and seeing 5 stars, you may be wondering... After several bad experiences with the insurance industry, we changed companies. That was a short term solution, but didn't appear to be the issue. So we looked for a new agent. Realizing a lot of the issues we were having stemmed from poor communication and lack of follow-up at our long ago previous agent's office, not the actual insurance company. We moved our policies to a local agent and our new service representative was Suzanne French. To say she is awesome is an understatement. She is kind, courteous, listens and speaks in terms that are easily understandable. She is pretty funny too! She has completely changed our feeling on the insurance industry. Suzanne left the agency we met her at and we were so pleased with her service, we moved our business to follow her, which is where Emery & Web comes in... Since moving our policies to Emery & Webb, we have filed a few claims. Suzanne, as always is awesome, but we also have had the opportunity to deal with the claims department at E&W. Their service is equal to that which we've become accustomed to with Suzanne. I would like to say I feel like I truly am in good hands with my good neighbors at Emery & Webb. And no, neither of this companies are ours! Emery & Webb is constantly looking out for your best interests. Whether it's a policy review to ensure you're adequately covered, or shopping other companies to provide you the best coverage for your money. Chances are, you deserve better than the service you're getting with your current agent. Don't lose hope and hate insurance. Give Emery & Webb a call. Suzanne French has never let us down and I believe Emery & Webb knows just how to employ the best of the best to keep their customers and keep them happy. Thank you Suzanne and thank you Emery & Webb. Business we have at Emery & Webb: Homeowners Insurance Policy Flood Insurance Policy Automobile Insurance Policy Classic Car Insurance Policy G&KB