This branch has great customer service. The manager (Toni Nicholas) is very professional and…read moreincludes having exceptional customer service qualities that rolls over to her employees. This is rare to find these days and as a customer it is very much appreciated. You are greeted as soon as you walk in the door and feel at home instantly. The staff is friendly and is readily competent in any business transaction you need. I wouldn't bank anywhere else.

The staff has always been very friendly and knowledgeable. Some of the staff that has helped me…read moreeven remembers me by name when I come in which I believe shows great customer service.

Honestly, go to a different bank. Wells Fargo has had lawsuits against them for their shady…read morebusiness. I've never had so many problems with any bank before. They would hold my money for a week at a time, and you get absolutely no help or any helpful info as to why. You go in to talk to a banker about it and I was basically told that I'm SOL, I can't believe that's what I was told. Go with, Bank of America, key bank, any bank is 100% better then Wells Fargo. Get it together Wells Fargo. Quit messing with people lives. DONT NOT TRY TO CONTACT ME WELLS FARGO! I'm done with you guys. Fair warning. Do not call or email about anything said here. I do not care what you have to say. Goodbye

I wish I could remember the banker's name(she has fabulous nails.. Lol) who has helped my husband…read moreand I set up out accounts. She's awesome and super nice/relatable.

This bank closed my son's account and mailed his directly deposited check . They told him it would…read moretake 7 to 15 days

Poor parking situation. It is a one way in parking lot with poor visibility…read more If you go here, be careful to not get hit trying to get out of the lot. Not many people in the bank making it a quick in and out.

One word. Abysmal. I've not been a bofa customer for years now (for reasons like these) but I was…read moresadly forced to go into this branch to withdraw some money in an UTMA account that my deceased father opened years ago. I went in and tried to withdraw it but was told I needed a death certificate. Ok fair enough. Got the copy of the death certificate and tried to call ahead to make an appt. Literally called 8 times throughout the day and nobody answered the phone. Decided to just try my luck and went in to see if I could talk to somebody. The manager advises all her bankers were unavailable and would need to schedule an appt later that week. I show up to the appt, and send them the death certificate. Turns out the format needed to be in pdf form, that was never disclosed to me. So I had to convert it to a pdf on the spot (thankful for tech that allows us to do such things). Go through all of this only to be told that apparently I need to get a court order to be appointed as a successor to the account. WTF?! Why did nobody tell me any of this the first two times I went in? Also why does nobody answer the phone? Thankfully another employee stepped in and advised they would try to find a solution that did not include me going to court just to try and get what is lawfully mine. They told they would get back to me and never did. Just failure after failure. Utterly unacceptable experience. I don't reccomend BOFA to anybody at this point .

Love the mobile appl, and customer service @ branch is excellent…read more Friendly staff, very professional & nice. Thank you

I was looking for an auto loan of $150k. My qualifications were not an issue. Checked with chatbot…read moreto verify they process loans for that value and was assured they do. Opened account, 5 minutes online. Completed loan app, received response next day. They were only willing to offer $75k. Contacted loan officer to provide additional finance information. Basically was told they don't offer loans in that amount. This is typical of a CU. They make things more difficult than needed and change the rules mid-stream. I've had sim experience with BECU. Additionally, the account that took 5 min to open took 40 min, 3 representatives, and multiple holds, to close, and 10 days to receive your money back via snail mail. I gave 1 star for their dishonest misrepresentation via AI and difficult closing process obviously designed to get you to hang up. Pretty dirty banking policy this day and age.

Very convenient locations and customer service is fantastic. Banking here reminds me of a small…read moretown bank. You're always greeted by name, along with a professional attitude and speedy transaction.

My father had a very complicated banking problem involving his soon to be ex wife. Ursula, the…read morebank manager saw us standing around unsure where to go for help. She invited us into her office and walked us through the complicated and time-consuming process of researching my father's account for specific charges and deposits. I don't want to over dramatize the problem we faced but my father and I were both stressed out and Ursula couldn't have been more friendly, articulate or patient. We left more knowledgeable and relieved. A plate behind Ursula's desk says "Spread kindness." This bank was good to its word that day.

I have been banking here for quite some time. Recently I had the displeasure of speaking with the…read morecustomer service manager Whitney. Whitney is probably one of the least qualified candidates for her position. When I think of a customer service manager, I think of someone who is kind to customers and has far above average customer service skills. While talking to Whitney on a short phone call, she interrupted me at every possible opportunity. She kept trying to talk over me. She was very inflexible and non understanding of a very difficult situation. When I finally go tired of being talked over and interrupted, I did raise my voice and I did utter a swear word out of pure frustration and she took that opportunity to end the conversation rather than trying to reconcile the situation. It felt to me like she was trying to escalate the situation so that I would be angry and she would have an excuse to not deal with me anymore. I would recommend to her boss that she be replaced by someone who better represents the company in a kind and compassionate way. On the other hand, Shane at the Arlington branch was very nice every time I spoke to him, and I think he is doing a great job.

This has nothing to do with the Marysville location but more with all of BECU. I have been with…read morethem for over 20 years, and not until the last year or so have they totally sucked. They are not helpful, and when they try, it's the wrong info. Stay away, and go to Navy Federal Credit Union. Way better.

Last night I received notice from BECU that my card had been compromised, and several charges had…read moreshown up that were suspicious. I was shocked and a bit in a panic. Ten days before Christmas and my card was cancelled. I appreciated BECU for looking out for me, but worried that it would take forever to get a functioning card. I went into the branch at 1262 State in Marysville, and had the great fortune of talking with Jay. Jay was very professional and he reassured me that 1) my monies would be protected, and 2) I would be able to have access to my account before I left the bank. And he did just that. I was so relieved. I deeply appreciate BECU Fraud Division for looking out for me, and for Jay for his excellent service.

Friendly staff and like the local support for community. Silvertips, Aquasox, and likely more but…read morethat's what got me interested.

I might have considered banking here at one time but an employee of theirs made a snide comment…read moreonce that wasn't appreciated. I wrote to their CEO about it. Never heard back. I will NEVER bank here now. Moral of the story: watch what you say or risk losing potential future customers (and even some current ones.) Go elsewhere. This place isn't worth it and I would give it zero stars if I could.

I love ALASKA USA, however, Eddu at the Marysville location is a NIGHTMARE. I've had issues with…read morehim multiple times! When I say I want all of the money in my account I don't mean leave $5 in there when I have to pay mortgage or daycare. Today I asked to reopen my account with another teller and he tells me I already have a savings. The f? Not my question and not my question to YOU. Then you want to tell the teller you authorize the withdraw on my sons account like it's not in my name anyways!? All I was asking was to reopen my checking and deposit 5, none of which was addressed just a million questions about things irrelevant! I don't understand why he makes everything a battle! I didn't even go to him because of his past attitudes and encounters yet here he was in my business again.

They never have tellers available, every time I go there I have to wait in line more than 30…read moreminutes. Not recommend bank branch.