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    BECU credit union

    3.4 (11 reviews)
    Closed 9:00 am - 6:00 pm

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    Services - BECU credit union

    Personal banking

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    8 years ago

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    Sheila S.

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    8 years ago

    Waste of time. They can't do half the stuff a normal bank branch can. What's the point?????? Waste of money! BOO BECU

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    Ask the Community - BECU credit union

    Bank of America Financial Center - Storefront

    Bank of America Financial Center

    (13 reviews)

    Poor parking situation. It is a one way in parking lot with poor visibility…read more If you go here, be careful to not get hit trying to get out of the lot. Not many people in the bank making it a quick in and out.

    One word. Abysmal. I've not been a bofa customer for years now (for reasons like these) but I was…read moresadly forced to go into this branch to withdraw some money in an UTMA account that my deceased father opened years ago. I went in and tried to withdraw it but was told I needed a death certificate. Ok fair enough. Got the copy of the death certificate and tried to call ahead to make an appt. Literally called 8 times throughout the day and nobody answered the phone. Decided to just try my luck and went in to see if I could talk to somebody. The manager advises all her bankers were unavailable and would need to schedule an appt later that week. I show up to the appt, and send them the death certificate. Turns out the format needed to be in pdf form, that was never disclosed to me. So I had to convert it to a pdf on the spot (thankful for tech that allows us to do such things). Go through all of this only to be told that apparently I need to get a court order to be appointed as a successor to the account. WTF?! Why did nobody tell me any of this the first two times I went in? Also why does nobody answer the phone? Thankfully another employee stepped in and advised they would try to find a solution that did not include me going to court just to try and get what is lawfully mine. They told they would get back to me and never did. Just failure after failure. Utterly unacceptable experience. I don't reccomend BOFA to anybody at this point .

    Coastal Community Bank - Smokey Point Branch

    Coastal Community Bank

    (2 reviews)

    My father had a very complicated banking problem involving his soon to be ex wife. Ursula, the…read morebank manager saw us standing around unsure where to go for help. She invited us into her office and walked us through the complicated and time-consuming process of researching my father's account for specific charges and deposits. I don't want to over dramatize the problem we faced but my father and I were both stressed out and Ursula couldn't have been more friendly, articulate or patient. We left more knowledgeable and relieved. A plate behind Ursula's desk says "Spread kindness." This bank was good to its word that day.

    I have been banking here for quite some time. Recently I had the displeasure of speaking with the…read morecustomer service manager Whitney. Whitney is probably one of the least qualified candidates for her position. When I think of a customer service manager, I think of someone who is kind to customers and has far above average customer service skills. While talking to Whitney on a short phone call, she interrupted me at every possible opportunity. She kept trying to talk over me. She was very inflexible and non understanding of a very difficult situation. When I finally go tired of being talked over and interrupted, I did raise my voice and I did utter a swear word out of pure frustration and she took that opportunity to end the conversation rather than trying to reconcile the situation. It felt to me like she was trying to escalate the situation so that I would be angry and she would have an excuse to not deal with me anymore. I would recommend to her boss that she be replaced by someone who better represents the company in a kind and compassionate way. On the other hand, Shane at the Arlington branch was very nice every time I spoke to him, and I think he is doing a great job.

    BECU credit union - banks - Updated May 2026

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