Service is phenomenal! People are friendly and competent ! I love Long Beach Branch and Amanda and…read moreChristine are really great , but other people are friendly too!

I got a car loan through 5 star financed through gnfcu and it's been an enormous headache. I went…read morein a few months ago soon after getting the loan. the lady helped me setup the ach and I wanted to do a date change. she said you must make a payment to change the date so I did. turns out the payment was made to the savings account instead of the car payment. So the date change didn't take because the payment wasn't made. Today they said the payment didn't go through because the account didn't exist. when I setup the ach the loan officer filled out the paperwork. So all in all this has been the biggest headache I have ever had dealing with a bank. I will be refinancing very soon

Spoke with a few team members. Great service and helpful information. Please give them a call!read more

We were assigned a different loan officer who was much more responsive and better at explaining the…read moreprocess and the charges. RFB is definitely not the most modern bank. Some thought should be given to making progress into the 21st century when it comes to some of the processing certain components of their loans, likewise some of the fees that I complained about stem from their analog way of doing things, but again that's no fault of their employees. Winnie was a pleasure to deal with, I'm so happy she was assigned to help us and complete the loan and any headaches are now behind us. :) Ask for Winnie and you'll be in much better hands.

I had a situation where I was contacted by the fraud department about a suspicious transaction that…read morewas being attempted on my debit card. I was told I needed to speak with the branch manager. The branch manager I spoke with was condescending and almost rude. Just kept saying it was bank policy for any question I asked. I have had this account for 18 years with no problems until recently and unfortunately it was two in a short period. I was told I could close the account and one of the girls at the counter would help me, he then turned away to work on his computer and I felt dismissed. A few days later I went to a different branch where the manager was kind and answered questions. The result was the same but I didn't feel disrespected when I left. After some thought I have decided to close my account.

From the owner: At Bank of the Pacific, a Division of Banner Bank, the words "neighbor" and "hometown" are not just…read morewords. We get to know your story and invest in the communities we serve. We have more than 50 years' experience in the Pacific Northwest. Our focus on community and commitment to our employees and customers is what defines us. We're a full-service bank. We offer personal checking, savings, loans, and investment accounts. We also offer business loans and products, merchant services, treasury management services, and small and large commercial loans. We are an SBA-preferred lender.

It is a very strange experience to be a customer there. The staff is awfully impersonal. They have…read moremassive plexiglass screens between the account representives and the potential client. You have to request a sanitized pen from their side of the screen to sign a check. The banker let us know that we may be carrying germs that he did not want to be exposed to. There was virtually zero communicatiin during the time we sat at this guy's desk for 40 minutes and he did we know not what. We did follow up with the manager - he basically let us know that this is standard practice for them. We will move our accounts away from this failure of a bank branch as soon as we practically can.

Kevin the manager was absolutely the best he made me feel comfortable was very knowledgeable and…read morehelpful I felt listened to and important. If you need a banker run don't walk to open a new account.

I tried to open a business account and they demanded so unreasonable amount of paperwork that I…read morewent to Chase and was up and running in an hour. I wanted to order a checkbook for my personal account and apparently the cost is $30 which is a complete ripoff. It's a small piece of paper for crying out loud... I wanted to support local bank but I'll be looking for a more decent place for my money and business.

From the owner: At Bank of the Pacific, a Division of Banner Bank, the words "neighbor" and "hometown" are not just…read morewords. We get to know your story and invest in the communities we serve. We have more than 50 years' experience in the Pacific Northwest. Our focus on community and commitment to our employees and customers is what defines us. We're a full-service bank. We offer personal checking, savings, loans, and investment accounts. We also offer business loans and products, merchant services, treasury management services, and small and large commercial loans. We are an SBA-preferred lender.

I called this bank 6 times trying to locate a Ann or Brandon Mgr. Asst. Mgr…read more Recording said, we are assisting others and please call back. WOW or call 1-800-935-9935 which is ATM assistance. WOW How very frustrating. I am a Sr. Advocate and need to schedule a appointment for one of my clients to have a notary assist us.

These guys have always done the extra mile for me. I've had a wallet stolen, credit cards used…read moreimproperly, a slew of crazy things happen and each time they helped me clear up the mess. Money is a stressful situation to anyone and these guys have have always been extremely professional and courteous to me. My roommate was even so impressed, she's switched banks after nearly 30 years at her bank

Stopped in while in Cannon Beach and loved the beautiful stained glass, architecture and…read morebeautifully designed space. It is a gorgeous bank! Oh, and the customer service was excellent! As soon as I entered I was greeted. Not sure if the protocol for signing checks during this pandemic, the service rep told me I didn't need to fill out a deposit form. I showed her my identification, she gave me the cash and I was on my way. We chatted a bit about the stained glass windows out front and up by the. Wiling. She explained they are from a local artist who has a shop in Cannon Beach. Centrally located on the walking path of the beautiful shops, boutiques, and restaurants and with their own private Parking lot and ATM on the porch, all of my needs were met. Thanks for the friendly and informative service!

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

I have had an account with them for years and everything was great until they announced that they…read morewere going to merge with Banner Bank. After the announcement I have had nothing but problems using my debit card constantly having my card locked and having to call and verify purchases and auto renewals. The customer care person is not very helpful, and states things are only going to get worse, but I'm here for you! Stating that all employees are going to be let go when Banner Bank takes over. I'm not sure what is going on but it is not good!

From the owner: At Bank of the Pacific, a Division of Banner Bank, the words "neighbor" and "hometown" are not just…read morewords. We get to know your story and invest in the communities we serve. We have more than 50 years' experience in the Pacific Northwest. Our focus on community and commitment to our employees and customers is what defines us. We're a full-service bank. We offer personal checking, savings, loans, and investment accounts. We also offer business loans and products, merchant services, treasury management services, and small and large commercial loans. We are an SBA-preferred lender.