The staff is friendly, the overall concept of this company as a whole is awful. It's a money grab!…read more You pay thousands of dollars for hair removal and can never get in for treatment. Apparently they have issues keeping staff. Do not recommend. Save your money or go else where

Love the ladies at Milan. They are all so friendly and welcoming. They take time to explain the…read moreprocess and also make you are comfortable. I definitely recommend them if you are considering permanent hair removal. Facility is very nice and clean.

Amazing experience! The staff is incredibly knowledgeable and talented. I loved their holistic…read moreapproach -- it wasn't just about facials, but also about lifestyle, diet, and daily habits. They really focus on long-term skin health, not just quick fixes. Highly recommend! Not to mentioned I walked out feeling like a new person ‍

I'm so grateful to have found Luma Laser and MedSpa for my laser hair removal! From the moment I…read morewalked in, the ladies have made me feel so welcome and comfortable. Rana and Brooke are not only incredibly knowledgeable, but they truly care about giving me the best possible results. I struggle with hormone related hair, which Ive heard can be harder to treat but when I shared my concerns with Rana, she listened and made me feel completely understood. She reassured me that they would help me achieve the results I was hoping for. I started in January 2025 and I'm already seeing amazing progress on my face and body! I couldn't be more thankful and I genuinely feel like I'm in the best hands. I will definitely be recommending Luma Laser and MedSpa to my family, friends, and anyone who's looking for effective laser treatments. Truly a 10/10 experience!!

Great customer service, poor job removing hair. Not just my experience. I know two people, one…read morefemale, one male, who commented on the service as a waste of money. I had a laser hair removal abroad, and it worked very well. Not sure what the reason was, maybe stronger equipment, but the difference was drastic, like black and white.

Office staff were very nice and professional. However they were very high pressure to spend…read moreadditional money. I had 6 treatments and got poor results. I wish I could post photos. They really talked up their new laser but in the end I was very disappointed as I have tons of hair that is still present. I followed their criteria religiously, stayed out of the sun for an entire year, etc... I have seen results for other places on a close friend. Do not use this clinic for laser hair removal you will not be happy. I spent $2500 and got almost nothing for it!

Have had laser hair removal before and not only did it not work well, the cosmetologist burned me!…read moreI am so glad to hear that at Milan a RN does all the treatments and their lasers are top notch, it puts my mind at ease. Liz was knowledgeable and friendly during my consultation and all the other staff is very welcoming. Can't wait to start my treatments. Update 02/01/18: Just had my first treatment tonight. It didn't hurt at all and was super quick! So glad I decided to be a customer of Milan!

Milan Laser Hair Removal in Lansing has been a great experience. A fantastic mixture of spa…read moreexperience and professional medical care. Looking forward to continuing to my treatments with Tasha.

Janet is so compassionate. Her only concern is that you're happy with the outcome. Don't even…read moreconsider going anywhere else for botox.

My experience was awesome. I initially purchased a Groupon to try out a treatment I was interested…read morein. Janet went above and beyond, and my skin has looked the best it ever has. Will definitely be going back.

Pinnacle's billing is a nightmare. My insurer issued Explanations of Benefits reducing the charges…read moreto the contracted allowed rates for my 2 kids AND made payments to Pinnacle. Despite hours and hours of my time on the phone over 4 phone calls to fix the issue, Pinnacle says "it's under review" but still does not recognize the insurer payments or EOBs and will not even allow me to send them the EOBs (I have copies and offered 4 times to send them in case they can't find them). They continue to send me harassing invoices claiming I owe amounts I don't owe because they were reduced by my insurer and FULLY paid by my insurer. It's absolutely ridiculous.

I personally went into the office to schedule an appt.the lady at the front desk with shoulder…read morelength dirty blond hair was so rude i would never recommend this place to anyone i was very disappointed very rude attitude.

Love radiant u for maintenance on my laser hair removal! They do a great job- reasonably priced and…read morequick.

The laser treatments are so expensive and a scam. I paid thousands to get laser hair removal and…read morethey did absolutely nothing! Years later, still regretting the financial decision to pay this place. I also researched afterwards about when you prepare to have laser hair removal done and the directions given about how long hair should be at an appt were WRONG. So the treatment had no chance of working. I would never go to this place again. I don't know how they live with themselves taking peoples hard earned money. I could buy a laser hair removal machine for the price of a few appointments!'

Great place! Friendly staff and wonderful service I highly…read morerecommend this place!! Best massage therapist

First of all when I went here, I was really excited to come here because I was moving from a…read moredifferent state. I I came in expecting regular services how I normally get laser hair I do have melanin skin when she began to do the laser. She put some type of jail on my face which is I've never got that done before but long story short, the results did not work and when I called to kind of let them know to see if I could come in maybe for a touchup or something like that she told me that that's not something that they could do. She also told me that I needed to wait weeks to be able to see, but I get laser often so that's something that I already knew and she just was not trying to compensate me as well at all with anything not even a visit to see if if it's something that they could've did better so I don't recommend coming to this place. The customer service is great though.

Just got a facial here and was very disappointed. The facial consisted of exfoliating,…read morederma-planing, and a mask. That's it. When I was being Dermaplaned, she cut my face and I ended up walking out of this medi spa with a bloody cut chin and mask all over my hair and face. It was very unprofessional. I was really looking forward to a nice facial but was extremely disappointed because I wasted my time and money. I have now been home for 20 minutes and my face is still bleeding. Although my facial was not great, the receptionist was very nice and the place was clean and cute.

Dr. Katranji and Dr. Huettner did my blepharoplasty and i it…read more Thank you My wife and kids love my new look.