My Father had an appointment with Dr. Kevin Ho today at 10:30am, Friday (08/15/2025). We drove from Tustin to Kevin Ho 's office at 14571 Magnolia Street, Suite 206, Westminster CA 92683
I wanted to make sure my dad's appointment was on track, so I called the office in advance. However, the assistant informed me that his appointment was actually scheduled for yesterday and had been cancelled.
She explained that because the appointment was cancelled yesterday , they didn't make any progress on my dad's information . I'm a bit skeptical, though, since our last appointment was a week ago , and they had mentioned requesting approval for an injection treatment on my Dad's left ankle a week ago, not at the last minute.
I'm extremely disappointed with the service I received from a medical office. The staff member I spoke with was not only rude but also unprofessional. When I asked about my dad's appointment, she became defensive and blamed the patient for the cancellation. I was put on hold for an excessive amount of time on the phone after that I gave up to hang up the phone and drove directly to their office And I was met with the same uncooperative attitude. It's unacceptable that they refuse to apologize or take responsibility for their mistakes. My visit to the doctor's office was incredibly frustrating. After receiving my dad's MRI dis back to me, I was shocked that the staff didn't offer a simple apology. The lack of empathy and professionalism was staggering. I've never had a worse experience at a doctor's office. I will never come back again and I won't be recommending it to anyone. read more
