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    Kevin Byrd Masonry

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    1 year ago

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    Elite Pool and Patio

    Elite Pool and Patio

    (4 reviews)

    The winter storm and lack of supplies has hurt the ability of Elite Pool and Patio to deliver on…read morethe promise of 1-month pool install. I would say the frustration is around lack of transparency and prompt communication about delays. Glenn, the owner, is trying to determine how we can get our pool plastered and I'll give him the benefit of the doubt ... for now. We need to get a commitment for a plasterer however and see the plaster applied before I'll increase the number of stars on the review. I would recommend to the company that they need to communicate better and more timely about the back-orders, delays in schedules. Be up front, be prompt, and be ahead of the game. Don't make customers chase you if you have made a promise and it cannot be delivered. please call ahead of time to communicate delays. Mark Young

    DO NOT USE THIS COMPANY!! If I could produce a television…read morecommercial warning East Texans against using this company I would. I was assured my pool would be done in 30 - 60 days when I contracted with them. However, it took over a year. I was consistently lied to about the progress or lack there of. I would be told workers were going to show up on a certain day, they didn't and there was no communication by the company's owner Glenn Miller. I would call him, text him, my calls and texts would get no response. I would call the office and the nice but rattled office worker Becky would know nothing of what was happening. Eventually I lost it on Glen and told him what I thought about all the lies and delays and his unresponsiveness and he had the unmitigated gall to block me! He had $70,000 of my money, I had a whole in the ground and very little recourse. This was the most frustrating experience of my life. I did end up with a beautiful pool. However, I wouldn't use this company again if it were free!

    Kevin Byrd Masonry - masonry_concrete - Updated May 2026

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