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    Keswick Active Physiotherapy

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - Keswick Active Physiotherapy

    Physical therapy

    Therapeutic massage

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    Recommended Reviews - Keswick Active Physiotherapy

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    3 years ago

    Very nice facility. Everyone is so helpful. Have been seeing Alexix for facials and she is wonderful. Would recommend to anyone.

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    Bradford West Gwillimbury Family Health Centre

    Bradford West Gwillimbury Family Health Centre

    1.0(1 review)
    14.5 km

    If I could rate this office a zero or in the negatives I would! Worst experience I have had with a…read moredoctor's office in my entire life.This review is based on the office staff alone, didn't even get to once meet the doctor.Unfortunately in May of this year my family physician suffered a stroke and was no longer in practice. We originally used to live in Woodbridge and moved to Bradford a few years ago.In this time my children's pediatrician moved practices to downtown Toronto and it wasn't feasible for us to see him. I was now looking for a family physician for the four of us, my husband, myself and my two children. I called the Family Health Centre in Bradford in June and the gentleman mentioned that yes Dr.Vanessa Abdel-Halim was taking new patients and I had requested that we be registered with her. He mentioned that it was a new rule in Ontario that everyone seeking a health care provider have it done through the 'Health Care Connect Program' (I've ever heard of said program in my entire life) which infact was a blatant misrepresentation of the truth. Needless to say I believed him and set off registering with the program. It was quite extensive and required a lot of information, which frankly I didn't mind because it had to do with our health care need. It turned out that my children were able to register but my husband and I needed to call the ministry of health de-enrollment line as we needed to de-enroll with our current health care provider, who as I mentioned was no longer practicing so you would assume that would be automatic. Anyways, I called yet again another number and was able to de-enroll. They mentioned the process takes about two to three weeks and that we would receive notice in the mail. A month later I finally received the letters and once again called health care connect. The then went through the extensive line of questioning again and I was told a LHIN nurse would be in contact. Between the call to health care connect and the call from the LHIN nurse I had to leave 4 sets of messages. Three different people connected with me and told me I would be enrolled. Only last week is when I received notice that I was now enrolled with Dr.Abdel-Halim. The whole process took 3 and 1/2 months. Now this is where it gets good, I called the doctor's office today, gentleman (who refuses to give names, which I find quite absurd as you are working with all my personal information I should have the right to know who has access to that) answers and I explain to him that someone had called at the end of last month to book an appointment for my children but I wanted to wait until my husband and I were enrolled a well and explained if we could now book. He mentioned that a 'meet and greet' would need to be booked first and then we could begin to see the doctor. I found this odd and requested if it were possible to book a consecutive appointment after the 'meet and greet' even if it meant we needed to go back in the waiting area and then be seen; as my husband and I work full time and my children are in school and taking work off or pulling them out two separate times would be difficult. Without any mention he puts me on a hold and this lady then takes the call. She says in this very rude tone "You need to book a meet and greet and then an appointment what part don't you understand, this is our office policy!" I said I didn't appreciate how she was speaking to me to which she says "Ya, well you were giving my admin staff a hard time." I was shocked because the only thing I did was make a humble request, not once did I get snippy or raise my voice. Anyways her attitude was take it or leave it and after some more demeaning dialogue on her part I asked what her name was, (Paula) asked if she was the manager (Yes) asked if they were governed by CPSO I assume and bid my farewell. I then consulted with a colleague as I too work in health care who mentioned that the reason that they wouldn't see me without a meet and greet was so they could bill two different codes, one for the consultation and another for the actual appointment where we received the ACTUAL health care. Regardless, I called back explained I wouldn't be moving forward with this doctor's office seeing as if this is the treatment I was getting right off the bat I could only imagine the abuse we'd receive moving forward and I wanted them to shred any personal information of mines and my family's they possessed. I mentioned that I was part of an independent review of services in Bradford and they really did fail us. Again the gentleman put me on hold without notice and again comes Paula, "I explained you can only book appointments for two people at a time which is why the delay!" (she never said this even once in our conversation.) Explained that I was highly disappointed with how I was treated and that I would pursue this further, she then asked for my phone number and I once again bid my hopefully FINAL farewell to this joke of a doctor's office!

    Keswick Active Physiotherapy - physicaltherapy - Updated May 2026

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