Bethanie has been my State Farm agent since November of 2012. She is extremely nice, and very…read morethorough when explaining new policies, etc. She has responded to every inquiry I've ever made to her within an VERY short time period. If you are looking for a personable agent, look no further! I can't recommend her enough.

From the owner: Bethanie DeLuca's Team takes the time to have quality conversations with new and existing State…read moreFarm customers. The relationships and interactions that we have had with residents in the community over the past 14 years has given us the desire to help more families be covered from the unexpected events that may occur in their daily lives. License #: PA-477205, OH-1146144

Great percentage rates. But, try to withdrawal your money and it is a up to a 30 day wait. Also,…read morethere is an impossible way to find out the leadership payroll. when you question it you get the run around.

They send out agents to con old people into buying insurance they never plan on paying out. The…read morepeople they prey on are disabled and don't know what they're signing. So once they sign the paper unknowing that's incorrect that's it. They just keep taking money and once they die the company doesn't have to pay out the insurance because "the customer lied on the application" they were tricked into signing. So buyer beware.

**NOTE: This review is on the agent Ken Mihalcin, NOT Allstate as a company.***…read more When I was in my mid-late teens with a fresh driver's license I got more than a lesson in how to drive a car, I also got an important lesson in insurance companies. As is generally tradition, when I turned 16 my parents put me on their auto insurance policy and bought me my first used car so I could learn to drive. At 17 I was involved in a car accident that totaled my poor blue Chevy and put dollar signs in this insurance company's eyes. "Oh it will be MUCH cheaper to have your 17 year old high school student who works part time at minimum wage to have her very own SPIN OFF POLICY!" they told my bewildered parents. Thank God they didn't listen to the agent...until the next year. I graduate high school and go off to college with a dream, my sketch pad, and a brand new insurance policy in my name! Man these agents are GREAT at the hook and bait approach...especially when they'll talk your ear off and keep you in their office for (literally) hours talking and talking and talking. Maybe it's just their personality, or maybe it's a device to confuse you and get you to willingly sign your name on the dotted line, and into their merciless clutches you go! A few years pass and my father (whose name is on the title to my car) goes with me to the Allstate office again. I don't remember exactly why, but I think it was to help me try to lower my premiums since at this time I was more than a little broke... The agent, talking 100mph mentions something that didn't sit right with me. So for once, I speak up, "Wait, so the vehicle has to be in the name of the insurance policy holder?!?!!?" I know this must be a widely known fact, but we, having placed our trust in this agent, had NEVER heard this before this day. Needless to say, my car was in my father's name and the policy was in my name. "So..." I asked angrily, "I have had this policy for a few years and if I had gotten into an accident, YOU wouldn't cover it?!?!?" The agent stammered and said this was the case. Not only was it me, BUT THEY ALSO PREACHED SPIN OFF POLICIES TO MY YOUNGER BROTHER WHO WAS IN THE SAME SITUATION! My brother had a policy in his name and drove a vehicle in my father's name. No apology, no offers to fix the situation. That day my parents took me and my younger brother to a notary and we got the titles switched right away. From that day forward I felt totally helpless about insurance policies. That was until I got a job where I needed to learn how insurance works and what the state minimum coverage ACTUALLY IS (not what the agent tells you it is). I found a policy elsewhere that charged the same premium but gave me much more and better coverage and have not looked back yet. PLEASE do your research and DON'T LET AN INSURANCE AGENT FAST TALK YOU. Again, Allstate as a company, I can't attest to, but Ken Mihalcin is a dishonest agent and may disgrace Allstate's name. I have to wonder how many parents and their kids have had this happen to them.

This agency (Not Allstate) is terrible. I moved here from California where I had Allstate for over…read morea decade. When I transferred in, the agent I spoke with (Summer) was very pushy. She didn't answer any questions I had and seemed hell bound to write more policies then I needed. I told her I only needed auto (not renters). I was clear about this. Despite the discount, I have my renters insurance elsewhere and I would like to stay that way. She persisted until I made it very clear that my answer was no. Days later, when I went to look at my auto account online, the renters insurance was added. I find this sort of practice slimy and dishonorable. She wouldn't answer my calls for days. I finally reached to Ken instead (on four separate occasions mind you). I was told he was always in a meeting. When I finally reached him on the fifth try, he seemed annoyed and took her side by saying she was doing me a favor. I was livid. Stay away from Ken Mihalcin. He is a joke.

TERRIBLE COMMUNICATOR!! Ignored me every time I called...He was either out of the office, on the…read morephone, at lunch, in a meeting, or just too busy to take my call, for 3 DAYS!! I told the ladies who answered the phone several times, I needed to speak with him OR that I needed to get an answer to the email that I sent to him 3 DAYS ago. She confirmed that they received the email, so I didn't understand why ED felt the need to ignore me. I told the ladies, that it was not that hard for ED or EDDIE to respond my phone, text, or call, but that my reason for being persistent needed to be treated with a sense of urgency. But finally after 3 DAYS, ED finally graced me with 30 seconds of his precious time. He was incredibly RUDE and ARROGANT for no reason. He cut me off several times when I was speaking, acted like I was bothering him - even after I waited 3 days to speak to him, and you could tell he could careless what I was saying. All I can say TO ALL Consumers is, this State Farm Agent could careless about the community he lives in, he is Very Rude and he MUST be a GOD since he thinks he can treat people with such disrespect, and if his communication and the way he ignores people is ANY sign of the way does business, I WOULD STAY FAR, FAR AWAY! ED...HAVE SOME PROFESSIONAL COURTESY! TREAT PEOPLE WITH RESPECT! YOUR COMMUNICATION ABSOLUTELY NEEDS WORK! Thank you and Good Luck!

The absolute worst insurance agent I have ever dealt with. A drunk driver totaled my car. So I was…read moreeither at his office or calling office. Btw, he was rarely available to take phone calls and don't hold your breath on him returning phone calls. I had been to his office quite a few times about my car. (It was in the garage 3.5 months before it was deemed totaled). Still the last time I was there, he still did not know my name. Eddie should have been a used car salesman. As when he sees you, he's smiling and waving and loud. Loudly but friendly, how are you doing? So fake. I had turned in paperwork for some reimbursement. He did nothing. The insurance company of the drunk driver helped me more than Eddie did !!! & Another thing, the parking for his business is terrible. His side of the street is always full. If there is a spot, beware if you don't want or like to parallel park. Across the street, you have to back in the angle parking spots. If you are considering this insurance agent, DON'T ! JUST DON'T !