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Kern Endocrine Center

1.8 (22 reviews)
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Kern Endocrine Center Endocrinologists Photos

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1 year ago

Dr's are great but it's so hard to get someone on the phone. Can't get through or on hold forever

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Jasleen Duggal, MD - Kern Endocrine Center - Dr. Jasleen Duggal

Jasleen Duggal, MD - Kern Endocrine Center

3.2(61 reviews)
7.3 mi

I have written several not-so-favorable review/s of my personal experiences with medical…read morefacilities/offices in the past. But NOT this time. Oh no. NOT. On several occasions, I missed appointments purely unintentionally, at this office. "My bad" - without question or excuse. So, my conscience being my guide, led me to go to Dr. Duggal's office to hopefully explain the extenuating circumstances regarding these missed appointments. I was very hesitant, thinking that I might be kicked out of her practice! And rightfully so - if that were the case...but it was NOT. I was permitted to speak to Dr. Duggal's Office Manager, "Summer." She allowed me entrance in to her office, quietly closing the door, and I began by apologizing profusely saying that in no way do I ever want to miss an appointment because that would have been someone else's spot. "Summer" listened intently to the extenuating circumstances I shared, explaining that I was not there to tell her my life's problems, but that these truly were the prevailing circumstances. With aplomb, she sat quietly and with an open mind, allowing me space to share this unfortunate life circumstance that is prevailing, continued listening. I was so overwhelmed by her professionalism, kindness and caring that at one point I became a tad weepy. In her kindness, she offered me a tissue. Where on this planet would any patient be afforded the opportunity and TIME to be heard? WHERE? No where that I know of...no where. I will never forget this as long as I live. This office is a gift to the medical profession in this town, and Dr. Duggal's entire staff is as well. Always welcoming patients with tender smiles, kind nods, and lending ears. Such an example to other medical offices here...I absolutely cannot THANK Dr. Duggal's office staff enough, and in particular, "Summer" for who she is...a true, caring professional in the medical field. I like to think of YELP reviews as presenting experiences that lend themselves to the readers' own mind of discerning the "right" or "wrong" of a situation. Often times readers "get their panties in a wad" over an experience that is not shed in good light. Why? Let's all seek to be the SOLUTION to a problem or "one-off" experience that is not good...instead of crucifying the reviewer for sharing a problem - further demonstrating the truth of the review and of their inability to accept constructive criticism.

I rarely leave negative reviews, but patients deserve transparency--especially those with serious…read moremedical conditions. I have Addison's disease and was told this is the best endocrine center in town. Unfortunately, my experience did not reflect that reputation. I had a scheduled appointment canceled after I arrived because lab work had not been done--lab work that was never ordered or communicated to me in advance. Between January 20-23, I called the office repeatedly trying to obtain a doctor's note to return to work and guidance on emergency injection protocols. I was placed on hold, disconnected, or unable to get help multiple times. I have call logs documenting these attempts. For patients with adrenal insufficiency, timely communication is not optional--it is a safety issue. The lack of responsiveness and administrative coordination was deeply concerning. I hope this office reviews its processes, because patients with complex endocrine conditions deserve far better.

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Jasleen Duggal, MD - Kern Endocrine Center - Julie Cortes PA

Julie Cortes PA

Jasleen Duggal, MD - Kern Endocrine Center - Edgar Moreno PA

Edgar Moreno PA

Jasleen Duggal, MD - Kern Endocrine Center - Jennifer Johnson NP

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Jennifer Johnson NP

Pediatric Endocrinology and Diabetes Consultants

Pediatric Endocrinology and Diabetes Consultants

2.6(5 reviews)
4.8 mi

Doctor Ching is nice. The office is outdated, but it works. The front office secretaries aren't…read morevery competent. I've had issues with them since October. My son had to do blood work at Valley childrens Hospital. His appt was set for Dec 12th. They called me from Valley Children to let me know they haven't received paperwork from Dr. ching office. and asked if I could have it sent over. I called the front office, and they told me they would take care of it. 2 days before his appt valley children called me again saying they would have to reschedule because they still haven't received paperwork. and move the appt to the next available Feb 9th. I called Dr. ching office and told them. The secretary said they would make sure the paperwork is sent over. towards the end of January Valley children called me, saying there was still no paperwork. I called Dr Ching office and asked if they can send it over the secretary, said they did. I told her to cc me in the email so I could have verification. Finally, it was sent over! Come feb 9th we did all the blood work and the nurse at valley childrens said that Dr. Ching office should call me within a week to make an appt for results. 1 week passed, and 2 weeks passed, so I called and asked for an appt. The next available was March 28. March 26, i received a recorded voicemail reminding me about the appt. Come March 28, we show up office is locked. The secretary opens for us and asks how she can help us i said we have a appt, she said no, no one has an appt today, and all appointments were rescheduled. I said I got the reminder voice message. she said they tried calling several times. I pulled out my phone and asked when they called because I never received a message saying his appointment needs to be rescheduled. needless to say, I had to get another appointment. hopefully it goes well but I'm not too happy with those offices thus far.

My son has hypothyroidism and sees the endocrinologist here. There are not many options here, he…read moremight be the only one. Doctor responds quick to emails, we get refills quickly when needed. His visits are very quick but he gives you the info needed. We are very happy.

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Pediatric Endocrinology and Diabetes Consultants - Front office

Front office

Pediatric Endocrinology and Diabetes Consultants - 6 chairs in waiting room

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6 chairs in waiting room

Kern Endocrine Center - endocrinologists - Updated May 2026

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