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Kern Cleaning Service

5.0 (1 review)
Open • 6:00 am - 7:00 pm

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Services - Kern Cleaning Service

Commercial deep cleaning

Commercial move-in or move-out cleaning

Commercial standard cleaning

1 More Service

Move-in or move-out cleaning

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1 year ago

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Nicole Wells Housekeeping

Nicole Wells Housekeeping

(44 reviews)

First, gotta share...what an amazing and forthright manner Nicole has…read more So grateful to find such a treasure in Bakersfield, my hometown. :) Her crew Antwine, Faith, and Nevaeh ate just awesome and personable just as she is. They arrived timely after a text stating they were on their way. And just what a nice levelheaded burst of sunshine she and her crew are. They were just what I needed to get my house shipshape. Thank you again :) Looking forward to a regular cleaning and just blessed. Couldn't recommend higher. Wished I could give more than 5 stars.

So I waited an entire year to write this post because Nicole is unpredictable and I didn't trust…read morethat she would not do something malicious to my friend or her house. Yelp usually does not let me down, but there's always a first for everything and I wish it didn't have to cost me $275. I have been using cleaning services for 20 years and I love them so I wanted to gift my friend a cleaning since she works a demanding job. I know every service is different but my reference points are $250 for a 5200 sqft home in Orange County and $100 for a 3200 sqft home in Dallas,Texas. I was prepared and budgeting to pay $150 for my friends house in Bakersfield. Nicole quoted $185 for 1800 sqft 3 bedroom. And she justified the cost by telling me that the cost of cleaning products went up, they have an experienced team, cost of wages increased, etc. Although the estimate was higher than what I was expecting, she was very persuasive and with 5 stars in Yelp I thought there was something special about her. This is we're stuff started getting hairy: We tried to schedule with her on the weekends but she doesn't work weekends. This sort of didn't make sense to me but hey I respect it. It's your business so you can command whatever working hours you want especially if you're a hot shot on Yelp. Okay I wish that was the worst part of this story. So Nicole gets to the house at 1:30, her crew starts cleaning while she assessed and sent me a heads up text saying that total cost would be "around $400." CAN SOMEONE PLEASE EXPLAIN HOW WE GO FROM a quote of $185 to "around $400"???? So we are texting back and forth. She's claiming my friends place is covered in filth, which is a complete lie, and proceeds to blow up my phone with pictures of my friend's toilet, bathtub, shower, etc. Lady, I know what her house looks like I was living in it and would never agree to stay in a dirty house. Nicole says she will discount her up charge of $400 to $275 but at this point I wanted to say no and have her leave. I was honestly scared because I don't know Nicole or her crew and for my friend's safety I just wanted to pay the money and have her leave. I'm sure she did a fine job cleaning, but the way the way she handled expectations was unprofessional and scammy. My friend confirmed the place was clean and wanted to call her back for routine but didn't because of the way she treated me. I hope that she took my feedback to heart, but based on her poor character I doubt it. Sharing screenshots of our conversation so people know this was a real situation and don't get scammed by her in the future.

A-1 Cleaning Services - Clean floors and surfaces

A-1 Cleaning Services

(75 reviews)

Always a pleasure waiting with A-1! I have used them quite a…read morefew times over the past two years for deep cleaning. Service and communication are great. The team is always on time giving updates on their ETA and walk through with you before departing. A good value for me.

I am leaving this review not because of the move-out cleaning itself (as that is still to be…read moredetermined and this will review will be updated accordingly, if necessary), but because of the deeply unprofessional, coercive, and ethically sloppy conduct of the owner/manager, Kimberly Gonzalez. I paid $150 upfront as agreed. Prior to the job, I was explicit--in writing--about my maximum budget and that any flexibility was conditional on being informed beforehand. Instead, once the team was already on site, the price began to escalate in real time. First, I was told the total needed to increase to $250 (an additional $100 over the $150 already paid). When I objected--because this exceeded what we had discussed--I was then pressured for "at least $50 more," framed as unavoidable because the workers were "overtime" and the clock was running. In other words: the terms changed after work had begun, and my consent was treated as irrelevant. The justification for this escalation was frankly bizarre. I was suddenly informed that the kitchen sink "drained straight to the bottom," implying a plumbing issue--and then implicitly accused of previously managing this with a bucket or bowl. Let me be clear: I have been accused of many things in my life, but secretly concealing a fictional plumbing failure with a bucket is not one of them. There was no known sink issue, and in any case, plumbing problems are not a cleaning surcharge, nor are they something a customer should be financially ambushed over mid-job. What followed crossed from unprofessional into coercive. I was repeatedly told that if I did not immediately pay more, Ms. Gonzalez would have to "come out of pocket," that there was "no time to go back and forth," and that payment later was not acceptable--despite the fact that the back-and-forth was initiated solely because the business changed the price after the service was underway. I was even asked who the homeowner was, an irrelevant and inappropriate question in context. At one point, Ms. Gonzalez explicitly stated that she does not care about bad reviews because she has plenty of good ones. So, respectfully: if you don't care, then here it is. Small businesses deserve support. Workers deserve to be paid. What customers do not deserve is to be pressured into paying more than agreed upon, blamed for unrelated household issues, and emotionally cornered into compliance while being told their prior boundaries no longer matter. I ultimately paid the additional amount simply to end the interaction. If you choose this company, understand this clearly: -- The initial price is not final once workers arrive -- New "issues" may appear without advance notice -- Budget ceilings may be disregarded mid-job -- Communication becomes pressurized and inappropriate Proceed with caution.

Kern Cleaning Service - homecleaning - Updated May 2026

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