If there was any way possible to give Kergaard Cleaners less than one star, I would do it. My recent experience there has probably been the absolute worst customer service experience I've ever encountered, and I'm easy-going enough that it takes A LOT for me to write a review like this.
On June 13, 2015 I dropped off two 84" long curtain panels that I had purchased from Crate & Barrel about a year and a half ago. They had never been cleaned and I decided that while my boyfriend and I were renovating our condo, it would be the perfect time to drop them off. Upon a recommendation from my mother, I decided to go with Kergaard. The woman working at the counter (an older blonde lady) informed me that I could pick my curtains up in one week. Exactly one week later, on June 20, 2015 I returned. The same woman then informed me that they were not done, and to come back in another week. At this point, I was not in a big rush, since I wouldn't be able to hang them up immediately anyways. A few weeks later, after July 4, my boyfriend picked the curtains up and paid the approximately $30 dry cleaning fee. As we were still remodeling, I did not hang the curtains until this past weekend. On Saturday, August 1, I hung them up and realized they had shrunk quite a bit. After measuring them, we realized that my 84" curtains were now 77" inches long. A grand total of 7 inches, just gone. I immediately called the cleaners to let them know what happened and I got an answering machine. I left a message and asked them to return my call. They never did. On Monday, August 3, I took the curtains to the cleaners so that I could show them the damage and talk to them in person. Again, the older blonde woman behind the counter informed me that the damage was not their problem and curtains do shrink. From what I understand, an inch or so is standard and will eventually stretch out as the fabric hangs. But in my mind, 7 inches is unacceptable and my property has been ruined. I showed the woman the listing on the Crate & Barrel website and told her that it was their responsibility to replace what they had destroyed. She absolutely refused to negotiate and I walked out in tears, because my nearly $200 curtains were ruined. I currently have a complaint filed with the Better Business Bureau, but I would like to highly recommend people do NOT entrust these cleaners with anything they feel is valuable, delicate or expensive. I see that other reviewers have not had this type of experience with this business, but I also wonder how many other people not on Yelp have been burned by this company. My advice is to beware, and take your dry-clean only items elsewhere. read more
