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    Kenneth Thau - Granato Group

    1.0 (1 review)

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    6 years ago

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    McLean Counseling Center

    McLean Counseling Center

    3.8(10 reviews)
    0.0 mi

    I reached out to McLean Counseling Center to request an appointment for disability documentation…read moreguidelines so I could receive accommodations for college. I have received accommodations before in college and provided my previous documentation. The response I received from Farah Assefnia, who works there as administrative office, was very brief, rude, and dismissive -- saying that they don't participate in that kind of service. When I followed up to ask if they have an age limit or don't serve adults, she simply said there is no age limit, however, they won't be able to provide documentation for college accommodations. Farah treated me poorly. Their website mentions "Support Services & Accommodations," so this was very unclear and disappointing. It was never specified if they specialize in accommodations for workplace, college students, high school students, middle school students, or elementary school students. I felt discriminated, disrespected, and dismissed. If they don't offer this service, a polite explanation and a referral to another clinic who has experience providing documentation and accommodations would have been the professional thing to do. I would not recommend this center to anyone who is a person of color, college students, young adults, or disabled individuals looking for support seeking support or accommodations. Farah Assefnia's response showed a complete lack of customer service skills. McLean Counseling Center needs to train their staff better or hire people who know how to treat clients with basic respect. They also need to update their website to specify what "Support Services & Accommodations" actually means.

    Unprofessional and careless, I Never experienced such a poorly managed healthcare office!…read moreI called for an appointment and some medical tests, and they took all my health situation information, including my credit card information. It took me two hours to answer their questions, only to set up an appointment. On the morning of the appointment, they called and canceled and said we would contact you to reschedule, and nothing happened after that! After two weeks, I still can not even get them to talk. I was wondering if it's scamming at all.

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    Dr. Sara Bahraini

    Kenneth Thau - Granato Group - c_and_mh - Updated July 2026

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