1. Kenneth Ford Horowitz, MD

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    Scottsdale, AZ

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    Kenneth Ford Horowitz, MD

    5.0 (1 review)

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    7 years ago

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    I'm very disappointed with my overall experience with Edicine…read more I called the front office to schedule an appointment yesterday for a lingering cough at 1:45pm and she said she didn't have anything available until after 3pm. After talking to her for a few minutes she told me to head over as she'd squeeze me in at 2pm. When I arrived, there were no patients waiting in the lobby which seemed weird that she made it seem like they were fully booked. Nonetheless, the check in process was fast and I was grateful to get in so quickly. The front office staff member took copies of my DL and insurance card, charged my card for payment and a few mins after I was taken back. The appointment was very brief; the doctor checked my vitals, throat and ears and wrote a prescription for antibiotics. The medical assistant asked for my preferred pharmacy and I gave her the cross roads. I received a voicemail this morning from THE WRONG PHARMACY 20 minutes away from where I live... stating the prescription needed prior authorization and had not been filled due to insurance issues. I called Edicine and left a voicemail as soon as their office opened explaining that I needed a different prescription sent out to the Walgreens by my house and stated the address in full, including my full name, DOB and call back number. I have called Edicine 6 times today and have not heard back from anyone. I'm going out of town tomorrow morning and it feels like a complete waste of time and money getting seen by their facility when they completely screwed up the most important part. I'm extremely frustrated to say the least.

    this facility is incredible but mostly Linda Lloyd She listens does not rush you and answers…read moreall your questions. Helped me tremendously and the staff from the receptionist and Medical assistants could not nice. Go here

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    Kenneth Ford Horowitz, MD - internalmed - Updated October 2026

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