All the bad reviews about the office staff are true. My husband is feeling I'll after a procedure…read morethere and he has been on the phone for two hours trying to get to a live body. He was on hold with a notification that his call was first in line for over 30 minutes. He started calling every other number he had for them and kept getting voice mail that the box was not set up to take messages. We will end up needing to go to ER in a bit. I had the exact same experience while waiting in the parking lot during a rainstorm during his original procedure. After trying to get through for over an hour, I finally went in to find out what the hell was going on since his appointment was 3 hours prior and they said they would update me. Lies. I went in and threw a small hissy fit and a very nice nurse came out and took me back to see my husband who still was waiting. Office staff just looked at me like I had lobsters growing out of my ears. Then I went to the waiting room and the office staff told me I needed to go wait in the hallway, because they were closing the lobby to go home. FFS! The doctor was nice and seemed very professional. As did the nurses. They would get 4 stars, despite the shitty scheduling. But that office staff all need to fired. Most unprofessional place ever. I wouldn't even them one star.

I am incredibly disappointed in this practice. Both the doctor and PA I saw were good but the…read moreancillary staff leaves a lot to be desired. I have confirmed kidney stones and cannot even get a return phone call (so far I have left 3 messages on voice mail and one in the patient portal in addition to the PA passing the information to the scheduling office) to schedule the necessary procedure. It has been a week of waiting just for a phone call to schedule. Not having the procedure can lead to further medical issues as explained by the PA. I had more than one employee tell me that they made a note in my file about scheduling my initial appointment. The doctor confirmed and showed me that there were no notes in my file. One employee gave me her wrong name. When I called back and asked for her at her request, I was told there was no one by that name that works there. Another employee told me that it did not matter if I had kidney stones, was passing blood or had cancer ( all of which I have) my appointment was three and a half months away. She was the one that said she made a note to call me if they had a cancelation that my appointment could be moved to and did not. I have no idea how to proceed or what to do next. I may have burned my bridges by posting this but at this point I don't see that it matters since I cannot get the care I need.

I love Dr Douso he is very caring and listens to me, he jokes with you making you feel comfortableread more

Very gentle, listens to concerns, answers questions. Great surgeon. Good follow-ups. Nice…read morebedside manner.

I was very pleased with my visit with Dr. Healey. He took the time with me to go over some issues…read more I felt he was very professional. I feel that some of the office staff could be a little bit nicer but hey I go to the doctors to see the doctor, not the office staff! I would have given it 5 stars if the office staff was a little nicer!

Would not recommend. If you are experiencing health issues you will have appointments scheduled ex:…read moreCT months later only to find out the day before it has been cancelled and also that you were scheduled to have your CT somewhere else on that same date. Then you get a notification that you missed your CT and then told by the office your CT is rescheduled and you show up to find out you are not on the schedule. Called office to question and the the blame is placed on the facility doing the CT. Now I am told to schedule my own CT and to get it done before my scheduled follow up in 4 days. I definitely canceled my follow up and will start over with another urologist. The healthcare system is definitely broken. We are numbers not people. The lack of quality care is proof our healthcare is only about the money and no longer considers the individual and their need for quality, compassionate, individualized healthcare.

terrible service. Appointment time means nothing. 51 minutes after appointment time they took me…read moreback. Front desk personnel are rude.

As a registered nurse with 15 years of experience, I feel compelled to advise others against…read moreseeking care at this facility. My recent experience as a patient has left me deeply disappointed in the subpar post-operative care provided. I feel I was prematurely discharged, was yelled at by their nurse practitioner prior to discharge, then and upon discharge, I was given a prescription that was impossible to fill, despite the hospital being aware of the difficulty. The lack of urgency in addressing this issue was concerning and reflects poorly on the standard of care provided, as it left me with NO pain medications post-operatively. I urge individuals to explore alternative options for their healthcare needs in bariatric care, as this facility falls short in delivering satisfactory post-operative care & support. If you are on the fence about this center, stay there and go to Jacksonville as I should have.

Dr. Aker did my initial visit. She was absolutely amazing. She answered all my questions. Explained…read morethings that were left hanging by other doctors from the past, and planned appropriately for the present and future.. She is a kind but matter of fact, type of person .

From the owner: Albany Urology Clinic, P.C. (AUC) was established in 1972 by Dr. Carl V. Hancock and Dr. James R…read more Hattaway. Their goal was to provide comprehensive medical and surgical urological services to men and women in a community setting. William Kelvin Lane, MD, who practiced independently in Albany, joined Doctor's Hattaway and Hancock in 1975. Timothy S. Trulock, MD joined AUC in 1984. Dr. Trulock is board certified in both Adult and Pediatric Urology. Michael D. Daugherty, DO joined AUC in 2002. Scott M. Wendland, DO joined AUC in 2004. Both Doctor's Daugherty and Wendland were instrumental and the first two physicians who performed surgery with the da Vinci robotic surgery in South Georgia at Phoebe Putney Memorial Hospital. Using state-of-the-art techniques and equipment, Albany Urology Clinic's specially trained urological surgeons offer hope to those suffering from any urological condition, from the simplest problem to the most complex. In addition, our care is fully integrated with your primary care physician. In doing so, we maintain ongoing communication with your personal physician to ensure you are receiving the best care possible. We believe that our education and missions serve to enhance excellence in patient care and distinguish us for the quality outcomes we provide. Albany Urology Clinic, P.C. is committed to providing the highest quality patient care in a compassionate, safe and patient-focused manner.

Dr Burnette is good but the practice does not return phone calls.If you call,you can't talk with a…read morehuman.You must leave a message that's promised to be answered im 24 hours.Nurse does not call nor is the portal updated.I have heard that "Kelly" has been brought in to help get the practice more efficient.

I came to Dr. Burnette with a terrible case of epididymitis. He put me on different antibiotics…read morethree times, but he never kept me on them long enough to kill the infection. It was a span of eight months of me fighting with his nurse assistant begging for drugs. He kept requesting MRI's and Ultrasounds. None of them made a difference. In fact, I haven't been asked for a follow up since his las prescribed ultrasound. What happened was, he let the infection come back so many times I had to get an epididymectomy from another doctor. YOU DON'T WANT THAT. Trust me. FUCK this dude.

Staff was great the doctor which I assume was a doctor kinda acted like some guy was pretty…read morebelittling and uncaring about my situation it was a skinny bald guy didn't even address himself so I'm not sure who he even was but what a waste of my time and money very disappointing

From the owner: As a JACHO accredited facility, the Urology Surgery Center of Albany, LLC, (USC) is adjacent to our…read moreclinic, (Albany Urology Clinic) at 2400 Osler Court Albany, GA 31707. USC provides outpatient surgical treatment for a variety of urologic conditions. Patients receive quality care and then return to the surroundings of their home that very same day. Our compassionate team of surgeons, nurses and technicians utilize state-of-the-art equipment and the latest technology to focus on the specific needs of our patients. Our ASC offers patients and their families a smaller, more comfortable setting than what you'll find in a full-service, traditional hospital.