Being from out of state I observed the atmosphere along with the tellers interacting with customers…read moreTWO DIFFERENT BANKS before... We choose to Opened new accounts at Atlantic Credit Union. Due to our observation of the kindness and knowledgeable/professional attitude of a teller at South Sanford ACU Branch by the name of Tiara! I strongly recommend visiting Atlantic Credit Union Branches to see for yourself.

Deceptive practices…read more Recently acquired a car loan through afcu. Advertised rate was 4.99%, however you will not get that rate unless you direct deposit your whole paycheck into your attached account. In addition I discovered an additional $85 loan fee. This fee is not mentioned on the website, nor did my loan officer mention it. It is disclosed in the 15 pages of documents that you are required to sign.. so my fault for not reading carefully. This fee would have been a dealbreaker since I've never had a fee for a car loan before! Shady! On a positive note, most of the customer service representatives that I spoke with while obtaining my loan and savings account were extremely friendly and helpful. Will not be recommending AFCU

Friendly, almost no fees, and the mobile service is very convenient. Highly recommended Credit…read moreUnion.

They do not have off hours support for internet banking. So if you lock yourself out of you account…read moreyou have to wait until someone is in the office to help you. Which if it happens anytime after they close on Saturday you have to wait until the day they open. This just shows me how antiquated they are.

Helped my fiancée take out a home equity loan. Went in to refi but the loan officer provided a…read morelittle mortgage 101 education and provided a lower cost option that just made more sense. Went don't do any other banking here, but I would consider them if making a change.

You must wait 60 days before the remote deposit feature is available to you as a new member which…read moreis not disclosed when you sign up.

I will never use a regular bank again! We had applied for a mortgage with a savings bank that I had…read moredone business with for years and they assured us that it would be approved. After endless requests for "one more" document, one week before our closing date they decided: Um, actually, no money for you. We ran into YCFCU where we had no previous ties, told the manager our story and he said, "Bring in all your information and I'll see what we can do." Two days later they approved us and we closed on our townhouse in York on the scheduled day. I immediately withdrew all my money from the first bank and put it in YCFCU. They have been so helpful ever since. They suggested Kasasa and I didn't have to do a thing and now I make extra interest money each month. I make mobile deposits with my cell phone every week instead of trying to find time to go into the building. My checks used to build up until there were 20 or more by the time I got in there. I have never paid a fee for anything. I used to get charged by the former bank for all kinds of random things such as not making any transactions for a month. What?! I get punished for that? Credit unions are the only way to go and this one is WONDERFUL!

My experience has been great all around but in order to keep an eye on and maybe make a transfer I…read moreneed to install your online banking app

In-person service was good, but the lady on the phone was startlingly rude and condescending…read more Called for an organization's account with multiple names. Her: If this is a joint account, is there another name on the account? Me: (Name), I think? Her:.... Me: Is that that the name? Her: I'm asking YOU. Me: (Name). That's the name. Her: Okay... Conversation continues including asking me what my best contact number is. I give it to her. Her: Okay, we'll make those changes, and what's the contact number: Me: (my number for the second time) Her: Okay, we'll contact you at (wrong number). Me: No, that's not it. Can we use my number? Her: Okay, what is your contact number that you'd like us to use? Me: (Gives it to her for the third time)