KENJI is a gift store specialising in Japanese style culture and items, they have beverages and other items associated with Japan, it is a pretty new store to the mall.
I was drawn in by a post which claimed they sold hand sanitisers and due to the current situation regarding Coronavirus (CONVID-19) it seems every pharmacy, drug-store or anywhere which would sell hand gels have been sold out however
- They were advertising a product they did not sell
- They were overpricing them heavily at £2.50 for a small one, which although isn't as bad as merchants on online giants such as eBay it still is around double the price it would be usually, which Boots and Superdrug still charge nearby if you're lucky enough to get your hands on one.
The store also is so narrow, they've crammed so much stuff in a small place meaning it's so hard to walk around the store or find a specific product or even stop to look at something, the store did look good but even if the store is quiet, it isn't really made with the customer experience and ease of getting around the store in mind. Looking good and delivering a good customer-experience should go hand in hand, not one or another.
Strangely, they had a drink selection with writing in Japanese I struggled to read allergen information and they didn't seem ready to drink they were lukewarm, being in a hot mall location without refrigerating them which is a bad idea.
A Japanese themed gift-shop is a really exciting concept and it's a shame this store is more dire than exciting and fails to live up to its' great potential. 1* read more