My visit went better than I expected based on reviews. I had a terrible fever and couldn't book a…read moresame-day appointment at my go-to center. I made an appointment here two hours ahead of time and I was seen five minutes before my appointment time. I spent about a half hour in the waiting room after checking in, but I was early, so it wasn't a big deal. My nurses and practitioners were all kind and understanding. They kept testing until we found the root of my issues and made sure I understood the severity of my condition. They also kept me in care until my fever went down. I'd recommend this place to anyone in need of urgent care. It's not glamorous, but I was given the care that I needed.

Appointments mean absolutely nothing nothing to this place. To call this mess an "Urgent Care " is…read morenot only misleading, it is absolutely false advertising. Medstar has a decent system, just not enough people. Three months to see your primary care is pretty normal. They will urge you to go to the URGENT CARE Instead. I have been going to Medstar since 1989. I think my new retirement hobby will be talking to people to gather data on Medstar.

Last year my daughter had some kind of infection near her eye / face that spread down her entire…read moreface. The doctor that day gave us lab corp paperwork to get it tested, because they were unsure what it was. When going into labcorp to get it tested on Saturday because her appointment with this office was on a Friday. Labcorp let me know the test to figure out what the infection for was coded wrong. The office / doctor sent over lab work to have herpes vaginal testing done on a SIX YEAR OLD. I was unable to contact anyone until Monday and by then her face had scabbed over and they stated they would have to cut her face to test it / open the wound, so to avoid scaring we decided we would not get it tested since it was healing with different medicines. This past Wednesday (Sept. 11th) it started again and as of Thursday morning it is spreading. Thursday, I called attempting to make an appointment but they stated they cannot prove I have insurance. I called and verified with my insurance, the insurance company refused to send proof via email or fax due to them have a hotline specifically for providers to verify. I called the office back to let them know they verified over phone with me and the office in Glen Burnie said no they'll have to fax or something over for her to be seen and the office also asked if they gave me a reference number. The insurance woman had not. At this point I even offered to pay out of pocket because I wanted to make sure it can get tested properly because you guys dropped the ball last time. They stated again, per their policy they need to verify the insurance and left it at that, insinuating I could not come in and pay out of pocket. On Friday I called to speak with the insurance again and they stated that they cannot send anything to them via fax or email but that the office could call. I called the office again to try to get an appointment scheduled, they stated they already tried to look it up and it didn't work. I told the front desk person that I was worried it could affect her eye / lose it, if it gets bad. The woman at the front desk stated for me to take her to the ER. I said I would try to call insurance again. I then stressed to talk to someone else and then they said I could pay out of pocket and scheduled me. Which I found extremely shady after the office stating for a whole day per their policy they have to prove insurance. So I decided to reach out to the insurance one last time to see if I could get someone to help. FINALLY, I got someone from the insurance to help and not just try to get me off of the phone. She had called with me on the line to the office, provided a reference number as well as a letterhead for document of health coverage. They STILL refused and said no, I could pay out of pocket. I even sent over a pdf form of my ADP with the pdf documentation she provided showing my kids on my insurance. I cancelled the appointment since they showed they did not care to help from the start and at this point pure lack of incompetence because I was providing what they had requested the entire time and it still wasn't enough. We went to the ER. The hospital stated based on pictures provided of the last time it looks like it was definitively Shingles or some kind of HSV virus. And that she needed to be seen today because how close it was to her eye so it was good I brought her in because if we would've waited longer it could spread to her eye (my main concern I even stated on the phone with your office) it could also cause LONG TERM EYE DAMAGE. My daughter is 7 years old. I have been with this doctors office since Gatdula retired. For years I have never had an outstanding balance, always cancelled appointments within a responsible time if needed and have always been patient and worked with them, even when the ball is dropped like how it was last year or the front staff is rude and coming off unwelcoming / uncaring. I requested to speak to Dr. Aguilar or an office manager, nobody is available. Then I requested to get his email or a phone number to reach out, I was informed they'd pass my information along or I could email the generic office email. He still has not reached out. I would not recommend this doctors office or any of the other Riverdale Park Pediatrics that are associated. I highly recommend Dr. Aguilar and other reputable doctors that work for Riverdale Park Pediatrics request to have their front office staff retrained as well as listen to the recorded lines to see how they are treating people. Your administrative staff are one of the biggest representations of your business. This was truly a disappointing experience.

Very frustrated with this office. You cannot talk to the front desk directly. The answering call…read morecenter isn't able to answer questions. When and if you are able to get transfered to the front desk they don't help you. They don't want to work. They make it very difficult for parents to access records. The physicians are great but they neeed a new front desk staff and get rid of the call center!

Great people with a lot of Professionalism care, quality and…read morerespect, l recommend them to anyone that needs great care

From the owner: Pandora Family Medicine is a private clinic led by Dr. Rachel Gougian, DO…read more Specialty services include diabetes care and weight loss medicine, as well as mental health care, skin care, and osteopathic treatment of musculoskeletal conditions like lower back pain and headaches.

Dr. Lilly treated my family when i was a little girl. After changing insurance and my old provider…read morebeing out of network I was terrified at trying to find a good medical professional. There are so many things wrong with healthcare in 2023, but I knew I'd be ok with Dr. Lilly's practice. Being 100% transparent its not what it once was, but it is WAAAAYYY better than most other practices to choose from. I would highly recommend them because they care, if you have to escalate an issue they listen and are effective problem solvers.

The quality of care you will receive is minimal. The wait time to see a physician at best is 1 to 2…read morehours or more. I gave this office a chance thinking it was a one time deal but after three and four visits, and no change I went and found another physician. I am very happy with my new doctor.

To day I had a 2pm appt. Came in and was greeted by Dr Poochikian long time office person she's…read moregreat!!! Next I was talken to the back. Dr. Poochikian was very nice very knowledgeable and warm made me feel unafraid to ask question. I will say this vist was 1 of my best noone like going to the Dr. but I look far ward to my next. I will let you know my next experience and I'm taking this time out to say Thank you!!!!

From the owner: He comes from a family of scientists, researchers and pharmacists. He has extensive experience in…read moretreating hypertension, diabetes, heart diseases, asthma, emphysema, smoking cessation, weight loss , hyperlipidemia, osteoporosis, preventive care, skin conditions and cosmetics.

Type of care and quality of care. Dr. Berard and his associate Sr. Francis really know their…read morepatients and their expertise. You're lucky if you get an appointment with them...definitely wait for it.

Dr. Berard is an excellent physician - for all of the reasons others have mentioned below. I am in…read moremy mid-fortes and have been a patient for 20 years. It is an hour drive for me to see him, but I think it's worth it. I have had many difficult issues to diagnose issues over the years - and he is patient, knowledgeable, and answers my questions without rushing me. As others have noted, this sometimes does cause wait times, but once he is with you, he is focused on you (I build the wait time into my schedule whenever I go in). His medical assistants and lab staff are also really quality professionals. Since being acquired by Adventist Group, it is true that the front desk staff quality has diminished. I am not sure why -- several have been there for years. But it is true that when you call, the wait time can be extensive and the staff seem annoyed to have to answer the phone and generally frustrated by work-related tasks. While sitting in the waiting room, I have observed the front desk staff place patients on hold for up to five minutes, so that they could finish personal conversations about non-work related issues (e.g., dating, celebrity gossip, etc.). I would suggest a review of the front desk staff - I think better quality staff could be found.

Dr. Williams is an exemplary physician who strives to treat each patient as a family member…read more Her knowledge and compassion epitomize the standard of care every doctor should possess in treating patients.

Dr. Williams is wonderful. I have been seeing her for about 7 months now. She is very attentive…read moreand listens to how I am feeling. When I wasn't following directions, she made sure To follow up to hold me accountable. She has a positive disposition and was able to diagnose me quickly and alleviate the pain.

YALL! LISTEN TO THE REVIEWS ON GOOGLE! DO NOT COME HERE UNLESS YOU ARE DYING! even then idk why you…read morewould trust these people. they are shady, always telling you about charges AT THE END, rude and confrontational and absolutely delusional. Storytime: I am in education field and came to get my Medical Evaluation paperwork filled out. I came on 05/04/24 a Saturday to get the form filled out. There was one portion on the form the Tuberculosis test which was a shot in my arm that needed to be checked in 2 days then the form would be completed. sidenote: my problem is NOT with the policy itself but with the fact that i was not informed of this policy until AFTER paying my original copay and AFTER being seen the second time on 05/07/24. So, I come in like I was told, without making an appointment, LIKE I WAS TOLD, and once I arrive they are telling me it will be over an hour wait. Comical, because I had to return to work, so I begged the receptionist and nurse there to get me seen since it would take 2 seconds to view my results and sign my paper, so thats what happened. I was sooooo happy and felt like this would be a great day. Unfortunately, after seeing the nurse practitioner, I was told to get my signed paper from the receptionist who THEN told me I was due ANOTHER copay like I said, if this is you alls policy I cant change that.... HOWEVER WHY WOULD U NOT TELL ME THIS BEFORE? can you even do that? see someone and then make up a fee after????? since i didnt even have my purse because why would I? They said they would bill me, so im pissed. i get the form and go. to make matters worse the form wasnt complete so I had to go back in after viewing it in the car. upon doing so, some gay male with a light skin tone, decided to repeat everything the polite receptionist had already said. re-telling me id be billed, retelling me their dumb policy as if i didnt already hear this AND holding my now completed paperwork. adding in i "need to lose my attitude" and "watch my mouth" SIR GIVE ME MY PAPER SO I CAN LEAVE lol. like he really took it upon himself to speak to me unprovoked, i didnt ask any more questions nor was I rude to the receptionist. meaning there was no reason for him to input his 2cents. he definitely needs to be removed from anything with customer service immediately. Came to me with IMMEDIATE disrespect and SASS and was shocked when I matched energy. Like sister girl YOU are at work not the club. watch YOUR mouth Holding my paper as if he had ANY reason to touch them at all. Then proceeding to run his mouth as I was leaving just ghetto. And all this because the receptionist, nor the nurse, nor the doctor communicated that there would be a second doctor visit, resulting in a second copay. Am I wrong or is that not something that should be stated prior to the FIRST appointment?! "Even though youre paying your copay today, because of the tuberculosis shot need for your form you will have to pay again when you return" BASIC customer service and communication! Anyways, don't go here, theres so many other places.

Whoever you have answering the phones and taking appointments is rude and does not seem to be all…read morethere. First I called and was immediately hung up on. I called again and asked if they they took appointments over the phone. He asked if I was a patient and I said no. He then says I need to be seen before I can make an appointment. Well... yeah, thats why I need an appointment, to be seen by a doctor. I decided to move on. If this is what getting an appointment is like I have no faith in the rest of it.

I went in for a physical for my new job on Wednesday, November 6, 2013. I came right when it…read moreopened, at 10am. I thought I was going to get in and out soon...wrong. I got done at 1:15pm. I recommend coming later in the day.

It's an ok place. I got a test done. They were professional. They don't accept any insurance and…read moreall payments are due at the time of service(s).