I had an IUD insertion at their office in June, and it went as smoothly as possible. The nurses and Dr. A have always made me feel comfortable, as they are competent, professional and welcoming. That's why this has been my go-to provider for the past 3 years. I also enjoy the waiting room decor and atmosphere.
I'd love to give this office 5 stars, but I can't currently recommend them. I paid them $1,000 upfront for my IUD, and my insurance covered all but about $7 of the cost. The office was to reimburse me the remainder. Wonderful, right?
No. I paid them in May. It's currently August 30th and I'm still out $993. I've called multiple times and gotten either an automated message or an increasingly annoyed-sounding receptionist. At my follow-up, I asked to see their billing staff member in person. She, of course, wasn't in. I've been told repeatedly, "We cut checks on Fridays. We'll call you when it's ready." If the roles were reversed, and I'd failed to pay them a grand, you can bet I'd have been sent to collections.
I hope I can update this review with a full five stars when they reimburse me. The medical staff deserve it. But for now, I have to recommend you find another office for your birth control needs. read more
