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    Kellum Daniel H, DO

    5.0 (2 reviews)

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    5 months ago

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    HealthTexas Primary Care Doctors - Westover Hills Clinic

    HealthTexas Primary Care Doctors - Westover Hills Clinic

    4.1(16 reviews)
    3.7 mi
    Available by appointment
    Speaks Spanish

    From the front desk staff to the clinical team, everyone here is welcoming, professional, and…read morehighly organized.

    EDIT: I'm updating my review because I booked the appointment anyway. Despite the weird interaction…read moreI had over the 25-dollar late fee, I was reminded of how the staff at the Westover Hills Clinic are some of the most professional, hard-working, and kind people. They have consistently provided superb service and follow-through, so I recommend this location to anyone who is looking for a PCP. ORIGINAL REVIEW: I missed an appointment due to an emergency, called them beforehand to let them know, and they said it would be enough since it was an emergency. Called to reschedule, they said I never called so I'd have to pay. Asked them to check their system, they didn't find evidence of my call. I called back to reschedule again, the said they found the notes in their system, but I'd have to appeal formally. I asked them what proof was needed, and they said I'd just have to make the claim that I had emergency surgery. So I asked what's the difference between now and then, since I had already done that and what would constitute as proof to waive the fee. They couldn't really answer, transferred me to billing and billing said they couldn't do anything, I'd have to talk to the practice. I asked billing to get on the call with me and the practice, and they said they would, but they did a simple transfer instead. When I finally agreed to pay and appeal later, they didn't have the appointment I needed. One big circus, wasting everyone's time, over 25 dollars.

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    HealthTexas Primary Care Doctors - Westover Hills Clinic
    HealthTexas Primary Care Doctors - Westover Hills Clinic
    HealthTexas Primary Care Doctors - Westover Hills Clinic

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    Laura Sinclair Rodriguez, MSN, FNP-C

    Laura Sinclair Rodriguez, MSN, FNP-C

    3.0(6 reviews)
    5.5 mi

    you can never see her see cancels appt a lot. I had a hernia and in a lot of pain but she canceled…read moremy appointment with no explanation of why. also doctors office never answers phone. horrible doctors office!!!!

    If I could give a zero rating I would. This was ultimately my worst experience in a doctor's…read moreoffice. The wait time was excessive, and there were numerous communications sent to me that felt overwhelming. My appointment with Laura Sinclair Rodriquez was canceled on the morning of the appointment, which I had waited two months for. The next available slot was a month later, which was disappointing.She couldn't work me in since it was her fault in cancelling my appointment in the first place. Despite arriving 15 minutes early as indicated in multiple emails, I encountered issues checking in due to the receptionists being occupied. When I finally checked in, I was informed that I should have arrived 30 minutes early per the instructions from Ms. Rodriquez, which contradicted the previous communications. It was frustrating to wait an additional 30 minutes, only to learn that I might not be seen that day due her ridiculous notion of wanting new patients to wait for 30 minutes, even when I completed ALL paperwork online. The nurse was the only courteous staff member I encountered, and I felt that overall, the office is poorly managed and does not prioritize patients' time. Do not waste your time and money at this office. It is understaffed and not efficient.

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    Laura Sinclair Rodriguez, MSN, FNP-C

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    Kellum Daniel H, DO - familydr - Updated May 2026

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