1. Kelley Glenn MD

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Metairie, LA

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Kelley Glenn MD

5.0 (1 review)

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2 years ago

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Ochsner Health Center - Metairie

Ochsner Health Center - Metairie

3.5(11 reviews)
2.2 mi

Please review your EOB carefully after an annual physical at Ochsner…read more My son previously had an annual preventive visit at Ochsner and unexpectedly received an additional problem-oriented office-visit charge. Because of that experience, when I saw Jillene Amow, NP, for my own annual physical on April 30, 2026, I was specifically careful not to raise unrelated medical issues or seek treatment for a separate condition. Despite this, Ochsner billed both the preventive physical (CPT 99396) and a separate Level 4 problem-oriented visit (CPT 99214), resulting in a $25 copay. I disputed the charge, and Ochsner later acknowledged in writing that the Level 4 service was not supported. However, instead of removing the additional office visit, Ochsner changed it to CPT 99212, a Level 2 problem-oriented visit, and I was again billed the same $25. What apparently triggered the separate charge was that, while routine labs were being ordered, I asked to have my zinc level checked. I briefly explained that I had previously experienced neck itching and was taking over-the-counter zinc. I was not seeking evaluation or treatment for the itching. There was no new prescription, medication change, referral, or separate follow-up. The medical note itself says the condition was "well controlled with zinc" and that the zinc level was added "at Client request." What makes this particularly frustrating is that approximately one-third of my time with the NP was spent in a casual conversation about my skin-care products. She commented that my skin looked very good and asked what products I used because she was interested in trying similar products herself. That was certainly not a problem-focused medical evaluation. The issue for me is not the $25. It is the billing practice and lack of transparency. After my son's experience, I intentionally tried to keep my visit strictly preventive, yet I still ended up with an additional problem-oriented office-visit charge. I have formally requested a Coding Compliance review from Ochsner. I am sharing my experience because other patients should be aware of this possibility. If you go to Ochsner for an annual physical, carefully review your EOB afterward and check whether an additional office-visit code was billed alongside your preventive-care code. I believe patients deserve to know when something discussed during a preventive visit is going to be treated as a separately billable service, especially when it can result in an unexpected copay.

I have a huge irrational fear of doctors and medical professionals, but I have some medical needs…read morethat need to be addressed. I scheduled an appointment through their website. It was easy. I came and my needs were addressed promptly. Employees were friendly.

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Ochsner Health Center - Metairie
Ochsner Health Center - Metairie
Ochsner Health Center - Metairie - Vending machines sodas and water and snacks

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Vending machines sodas and water and snacks

Kelley Glenn MD - hospitals - Updated October 2026

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