I was seen by Dr Westenfelder yesterday and I found him to be kind, explaining everything to me…read morevery well and laid out his plan for diagnosing my problem. Even though it was earlier in the day I never felt rushed and he answered all of my questions. I feel fortunate to have him available.

I am a retired attorney wit 30 years of experience. I have been Amicus Curiae in the Supreme Court…read moreon One of The major civil rights case in the United States Supreme Court, . FARMER v. BRENNAN, 1993 U.S. S. Ct. Briefs LEXIS 506, Counsel JEFFREY T. RENZ, Acting Director, Montana Defender Project, School of Law, University of Montana, Missoula, Montana 59812, (406) 243-4823, Of Counsel: Elizabeth Honaker, Kirk Krutilla I have also won cases in the Montana Supreme Court. Recently I went to Five Valley Urology in Missoula. I was set up for radiation. I had to figure details out for myself but that was okay. I needed a PSA as a follow up. Because I did not want to rely totally on Five Valleys I asked my physician for a PSA. She told me I could not get one because I was in the care of Five Valley. I said okay and followed their directions to get my PSA with Five Valley. When I followed their instructions those involved said they had never heard of me, checked their hospital records and said nothing existed. I called them and asked them "What the Fuck is going on". The person who I talked to was very offended that I said "Fuck". At that time I felt if people dying of cancer was not a priority and saying the word "Fuck" was a priority, I wanted to go through somewhere I could get a PSA so I told them to cancel all appointments and got a new primary physician so I could get a PSA. Later I got a notice that I had an appointment June 25th. I responded I cancelled all appointments and was perusing my own PSA. They responded that I could not do that because I was "under their care" I responded I did not want to be under their care and to cease this as I wanted a PSA. They sent me to John Conner their CEO. I tried to explain the problem but he talked over me. I put down the phone. He said I know you are there. I told him I would talk to him if he did not talk over me. He would not let me terminate care. He said something was wrong with me because I was angry. I told him "you would be angry too if you had cancer and people were sabotaging your ability to get care. He said there was something wrong with me because I would not discuss it with him. I told him to cut the bullshit and hang up. As I research I find this kind of behavior just might be habitual. (I will work on verifying this some more.) This violates The Right of Individual Privacy (Article II, Section 10, Montana's 1972 Constitution contains an explicit, standalone privacy clause: "The right of individual privacy is essential to the well-being of a free society and shall not be infringed without the showing of a compelling state interest." The Montana Supreme Court has consistently interpreted this text as a sweeping protection of personal and bodily autonomy. Under Montana case law, this clause shields an individual's right to make fundamental medical decisions, control their own body, and protect their physical integrity from government intrusion. I will be going to go through court to get an injunction against them so they cannot deprive me of getting a PSA. Talking to them does not seem to work. I do notknow if this type of behavoir bothers you.

After a rear end collision and ambulance ride to the Community ER, the ER doc and nurse told my son…read morethat they can't diagnose or advise anything on concussion. They did Xrays but his head was really hurting and they had nothing for him. No warnings or advice - just sent him home.

Offshore billing department and no way to pay online! The representatives from the "billing…read moredepartment" didn't even know who they were representing, could not identify or resolve issues making my payment online and could not provide any phone numbers for technical support or a local, onsite person to ensure I can make future payments online - if I ever use this facility again, which I hope not to.

Everything went flawlessly for my daughter's surgery. From start to finish, everyone made a scary…read moresituation much less stressful. Thank you!

Three docs: Teresa Borino, Randy Stewart and Brett Heath. My wife and I regularly see Dr. Borino…read moreand have been seen by Dr. Stewart on occasion. We have no experience with Dr. Heath. Dr. Borino is a nice, very smart western woman, reared and educated in Wyoming and Montana. I think she is a super diagnostician. Am always amazed at how "up" she is on medications, trends and treatments. Her knowledge base is huge and I feel that I am getting the very best advise when I meet with her. Dr. Stewart has treated our youngest son, my wife and I. Being part of this practice he fills in for Dr. Borino and diagnosed my knee injury and referred me to the orthopedic surgeon. Their new office suite is larger and better than their former location and is still adjacent to Marcus Daly Hospital. Their billing is good, but their front desk people are pretty confused and not quite on the ball. My opinion. And please don't blow off this fine medical practice based on this. But just about every time I come in for an appointment they ask for my insurance cards, make a copy and treat me like a new patient. Pretty annoying. And when I check in, it takes awhile for them to find me on their computer system. Ugh! Yes, I mention the front office staff and operation each time I see Dr. Borino, but this is Montana and everyone is nice, so I don't hold out much hope in the personnel arena. They are good personable physicians who treat you like a neighbor.

Love the front desk gals & the billing dept. Dr. Stewart's nurse, Dorothy, is WONDERFUL. No…read morecomplaints about how Dr. Stewart handled my kid through almost 18 months of well-baby checks & shots. We then decided to have him become our family GP - HUGE mistake. The short of it - he is brusque, condescending & should not be seen by anyone seeking help with women's or weight issues. The long of it: I called to have a thyroid & hormone panel run (have a fam history of problems with both) due to gaining almost 70 lbs in 6 months after I finally started my period 1 year after having my baby + other symptoms (felt like crap). No insurance, so they recommended cheap thyroid first. I asked SPECIFICALLY for the thyroid anti-body test since it took 3 years for them to find my dad's prob w/ processing T3. It's a good thing Dr. asked that we meet alone or my husband would have slugged him FOR SURE. I explained my diet (weighed my food& got down to 1100 calories/day), my exercise program(3-5 days/week), how I wasn't ovulating (digital tests @ home for 4 months), that I couldn't seem to focus & was tired no matter how much or little I slept. Only the basic T3 test was run & came back normal. He gave my 3 pages of symptoms & several years of med records I brought a cursory glance (no joke, he didn't even look past the first pages) then tells me that I'm depressed because I'm fat & I'm getting fatter because I'm depressed, so to do the Weight Watchers program& lose enough weight to be physically capable of joining a gym. Wait, I say - I'm not SAD. I'm tired & run down & upset because I'm gaining weight while doing everything right! He literally rolled his eyes & said, "I'm not saying this is the case with you, but bigger people LIKE you tend to underestimate their caloric intake & overestimate their physical activity." I tearfully told him I was very careful about what I was eating & begged - PLEASE run a FULL thyroid & hormone panel because I KNOW something isn't right - especially not ovulating. He asked if I was having periods - yes. "Then you ARE ovulating." (Ummmm, NO! Not true!) He said he wouldn't test further because I absolutely DID NOT have any kind of hormone or thyroid problem & I needed to accept that I simply had to eat less, exercise more & develop the will to "actually stick to it." He said he would send me to an endocrinologist if I insisted, but that it would be a waste of his, the other doctor's & my time to do so. I was devastated & walked out of there with no hope feeling helpless. Lucky for me, I have an amazing husband & family. They were all livid & insisted I get a second opinion. I'm SO glad I did. Dr. Stewart did me a disservice - & charged me almost $300 to do it. There's NO WAY around this fact - he was absolutely 100% incorrect. And his course of treatment would actually have been harmful, perhaps deadly. Though it did cost me another $1200 for tests (a FULL thyroid & hormone panel....whodathunk? Oh, right - I DID!), doctor's visits & meds, tests showed I was NOT ovulating, had almost ZERO progesterone, almost no adrenal function, that my thyroid levels WERE messed up (just like Dad - trouble processing T3) & that my digestive system was almost completely stagnant. My new doc says I would have starved myself into the hospital within another 6 months if I had done what Dr. Stewart recommended. She put me on progesterone & vitamin supplements & sent me home TO EAT 2x as much as I was plus protein shakes every day. More tests to come, but over the last 3 months, I've LOST almost 30 lbs. I feel AMAZING! I have energy back! My brain fog is gone! My body feels like my own again! Truth be told, I think I was dying before. And I am just damn lucky I didn't stick with Dr. Stewart. Bottom line - I wouldn't recommend Dr. Stewart. The guy has a problem. He REALLY needs to work on his "bedside" manner & he should seriously consider working on his listening skills & delivery. When you have a person who lived in So Cali for years - land of the 120lb "fatty" - telling you that you need to lay off the focus on weight, it's time to evaluate yourself. I hope he does because I think they have a good thing going at Fam Med otherwise.