Dr. Mary is one of the kindest and most compassionate physicians I have encountered at LCMC. I live…read morewith two rare autoimmune conditions and have struggled to achieve consistent stability since my diagnoses. Recently, after starting a new medication, I became extremely ill while my prescribing physician was out of town, which led me to seek care at urgent care.
As someone with complex and rare conditions, I often approach new providers with hesitation. Too often, my symptoms have been dismissed or misunderstood, which makes seeking care stressful and, at times, discouraging. Dr. Mary completely changed that experience.
He took the time to truly listen, reviewed my medical history and prior notes thoroughly, and respected my insight into my own condition. He was knowledgeable about my diagnoses, ordered the labs I requested to rule out other possible causes, and provided additional resources for follow-up care. Most importantly, he treated me with empathy and clinical judgment, including administering a steroid injection to help manage what appears to be another flare.
What stood out even more was his level of commitment - he asked me to update him the following day, despite not being on shift. That level of dedication is rare.
It was also clear that my experience was not unique. Both when I arrived and when I left, I overheard other patients at the front desk expressing how much Dr. Mary had helped them.
This is the standard of care every patient deserves. I am incredibly grateful and relieved to know there is a physician like Dr. Mary I can trust to listen, take my concerns seriously, and provide thoughtful, patient-centered care.
I had an appointment, and I waited another 30 minutes, but I don't mind. I think people who don't work in healthcare may have a misperception that people aren't working fast enough, but what I think the public should know is that when you are sick - truly sick - you need the kind of research and care I received in order to provide the appropriate treatment. Urgent Care is not your primary care provider, so they need more time to review notes and records. Be patient. I have seen just about every specialist possible, and I received better care at this urgent care than 80% of other doctors I've seen, many of which kept me waiting far beyond 30 minutes past my scheduled appointment. This kind of care was exceptional, and I would wait again any day to talk to a doctor that listens and cares.
Thank you, Dr. Mary, and the staff who eased my fears and provided incredible care yesterday. You're the best!
