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    Keith Kicklighter Insurance

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Keith Kicklighter Insurance

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    6 years ago

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    Auten Insurance Service - Auto, home and business.  We have you covered.

    Auten Insurance Service

    (1 review)

    This office is awful. My Mother had a landlord policy for the last 3 years - and getting any sort…read moreof information from the staff was always a HUGE headache. Add to that - and it's probably the specific underwriter on this issue - we couldn't make online payments over $1,000 (because it's thru Western Union) and there was no way to do basic stuff - like login and check for declaration pages, file a claim, etc. So that's probably not Auten's fault - but what is their fault is - any time you have to call the office - the staff is generally unhelpful. "Oh, so-and-so was supposed to call you back? Not sure what happened and she's at lunch!" Or "She's off today!" And of course - 'she' never calls you back. And then when you call back - you get attitude. Several times - I was told that they got my email or voicemail, but their phone lines were out - and while that's a valid excuse - to not respond to a call that day - what's the issue when I'm calling back 3 days after your alleged phone lines were out? Same thing with emails - send an email - good luck getting a response. We requested a property be removed because it had been sold and instead they continued to bill my Mother for an entire year (it was an umbrella policy with 11 rentals - and it took them over a year to email me the declaration pages I asked for immediately after my Mother had signed and paid). Then the refund check was returned to underwriter because Auten submitted an incorrect mailing address. Keep in mind, the address Auten has on file is the same one my parents gave them over 7 years ago - and it has literally - never changed. And I had even discovered the incorrect mailing address and asked them to correct twice in the last 2 years. *This refund issue was brought to their attention roughly six months ago. We finally got one refund check last month - but we're still waiting on the second, promised, refund check. Shortly after my father's death - which is when we combined all the rentals into one policy (there were two other insurance providers before) - I had occasion to actually physically visit their offices and on that day - they appeared to have plenty of staff. They just seemed disinterested in actually working / helping people - and highly disorganized. The knew - because we discussed it up front - that because my Father had passed away - and my Mother was not able to manage the administrative part of his 'estate' and I am not 'local' - that it would be very important that they be able to communicate with me via phone, fax or email - preferably email. They assured us that it wouldn't be a problem. The only person who was ever even remotely helpful was Sissy (or maybe her name is Cici / CeeCee - can't remember). Nothing seems to be automated - and I know this because one specific staff member had the audacity to moan and complain and tell me how they have to pull paper files, scan declaration pages, etc - and THEN email them to me - likes it's my fault they're operating in the Stone Age. We took our business 'down the road' to State Farm - where we found friendly, knowledgeable, competent, RESPONSIVE office staff. They were able to get us a rental property policy that was actually considerably less expensive than the one we had with Auten. Add to that - we can actually login and view *.pdfs of the policy, and SHOCKINGLY ENOUGH - even make payments online - it's so much easier and so much better. Add to that, the State Farm rep even offered us equipment breakdown coverage (provides coverage on repair and replacements of appliances in those rental properties). I only wish we'd left them sooner.

    From the owner: Progressive Authorized Agent Auten Insurance is your local Brunswick Georgia Insurance Agency. We…read moreprovide free insurance quotes for auto insurance, car insurance, home insurance, business insurance.

    Keith Kicklighter Insurance - homeinsurance - Updated May 2026

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